Ratings based on 32 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Wisconsin
Nice hotel ... everything appears pretty newPosted Jun 23, 2015
Pros: new / clean / good service
Cons: prices on meals and adult drinks should come down
Location: great location with plenty to do on-site ... casino/concerts/golfing/pool/several restaurants/good shopping nearby
Nice hotel ... everything appears pretty new ... our first time there and at their casino ... saw Martina McBride at their concert venue and very nice facility ... not a bad seat in the place I suspect ... buffet was good ... meals and adult drinks were overpriced ... $5.00 for a bottle of beer when you are spending money in the casino/restaurants/concert venue/golfing was too much..
by A verified traveler
Posted May 18, 2015
Pros: Nothing in particular.
Location: Rather isolated. If you're not driving, don't play golf, and aren't keen on gambling, you should stay somewhere else.
Even in a non-smoking room, the smell lingers as it's probably next to impossible to get rid of it completely. We had only breakfast and one lunch at the hotel, and the food was quite good. We stayed there to attend a wedding in nearby Jordan. As we had arrived by air, we had an $80 taxi ride to the hotel. As the hotel is rather isolated and surrounded by golf courses, we were disappointed that there didn't seem to be anywhere to go for a nice walk. However, most people undoubtedly stay there for the casino.
for Everyoneby A verified traveler from MN
Sticky CarpetPosted May 18, 2015
Pros: Loved the layout
Cons: requested smoking room, but had to get it corrected. Also there very little signage for the hotel or casino.
Location: Never left the building
The rest of the room, the part the cleaning staff has control of was just perfect. I just hate being constantly penalized for smoking, always given the worst rooms.
for Everyoneby A verified traveler from J
Awesome hotelPosted May 17, 2015
Clean comfortable quiet good food at the restaurants
by A verified traveler from San Diego, CA
GIFT was embarrassing!Posted Apr 26, 2015
Pros: Staff were great.
Cons: HOUSEKEEPING needs to be fired! Supervisor and the maid!
We bought a room and a show as a GIFT! The front desk had a lot of difficulty finding the authorization form, but at least the staff was very nice. After dinner and the show, they go up to go to bed, and find wet towels and dirty sheets in the bed. Cigarette butt in the sink, trash in cans. ROOM was NOT cleaned! THAT is ridiculous, but you aren't VEGAS and never will be with simple things like this that do bad. They were given a free breakfast, but was very embarrassing for us - the giver. Ridiculous! This shouldn't happen...
for Everyoneby A verified traveler
You're paying for conviencePosted Apr 21, 2015
The hotel is nice but the rooms should be nicer for the price. The beds should be WAY more comfortable. You're definitely paying for the convience of being attached to their casino.
by A verified traveler from New Richmond, WI
Worst Customer Service ever!Posted Apr 19, 2015
Pros: The casino
Cons: Customer Service, it was terrible.
Worst Customer Service ever! Despite coming out on the positive side on the casino side, the hotel customer service was horrible. At check in, it took 20 minutes to get the rate we reserved. Then, we left and accidentally forgot our bathing suits in the hotel bathroom and received the most rude, unprofessional treatment possible by the hotel and security staff. We are making it a point to NEVER stay in the hotel again.
by A verified traveler
Over PricedPosted Apr 6, 2015
Convenient for the event but the room was way over priced
for Everyoneby A verified traveler from Minneapolis, MN
Got upgraded for our BDAY!Posted Apr 6, 2015
Pros: Very clean and comfortable.
The Mystic Lake hotel was extremely nice, the staff were awesome! Told them it was our birthday and they upgraded us to a suite, they were all very friendly and made us feel welcome. Hotels are spotless and beds are comfy. We were running a little behind on breakfast and the staff let us do a later check-out. Would highly recommend to friends.
for Everyoneby A verified traveler from tulsa
Posted Feb 21, 2015
Great experience, please send discount coupons thanks