Ratings based on 104 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Aug 11, 2014 on Hotels.com
5 out of 5
Recommended
by Karen

This traveler left a rating score only Posted Aug 4, 2014 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by Cliff

This traveler left a rating score only Posted Aug 4, 2014 on Hotels.com
1 out of 5
Recommended
by Rich Kendallfrom Stratford, CT

A Disaster

Posted Aug 1, 2014 on Hotels.com
It was a disaster. We came from Newport RI where we attended the wedding of our nephew. We had made reservations two months in advance. When we arrived, we were told the hotel was sold out and that the only room left was a suite, which we never wanted. When we walked in the room there was no bed, but a queen sized mattress on the floor! The hotel staff was indifferent disorganized and classless. The check clerk was on the phone with her manager trying to resolve and only told us there was nothing she could do. This was a very disappointing experience. We drove half the night back to our home in Connecticut to sleep in our beds. All other decent hotels in the area were sold out at 1:15 am. For such a highly regarding hotel, we were shocked with this experience. The only redeeming aspect of this experience was the first rate response we received from Hotel.com. The customer service agent, Jose, agreed with us completely, refunded our room and gave us a credit towards another room in the future.
3 out of 5
Recommended
for Families
by A verified traveler

To cold to swim :(

Posted Jul 17, 2014
We stayed at the Crowne Plaza to take advantage of the pool and beat the heat. We were disappointed to find the water freezing cold with the air conditioning on full blast. Our 2-year-old trembled the entire time we were in the water. We spoke to a maintenance personnel and then proceeded to wait an hour for someone to turn off the ac. The worker never returned so we returned to our rooms highly disappointed. The hotel itself is nice and the front desk workers were nice. Just wish we could have enjoyed the pool as that was our soul reason for staying the night.
5 out of 5
Recommended
for Personal Event
by Bradfrom Ct

30 min from everything

Posted Jul 17, 2014 on Hotels.com
Pleasant staff , food was good , room was clean and the price was reasonable
5 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted Jun 24, 2014 on Hotels.com
4 out of 5
Recommended
for Families
by A verified traveler

Bonito hotel. servicio de limpieza olvidó aseo.

Posted Jun 12, 2014 on Hotels.com
El hotel es muy lindo. El servicio bueno. Lo único q me puedo quejar es que en uno de lis dias de nuestra estancia No hicieron limpieza en nuestra habitación. Realmente solo lo ocupamos para dormir asi que, todo el día estaba libre oara el aseo.
5 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

Posted Jun 2, 2014 on Hotels.com
Restaurant was in disarray- not enough trained staff to properly serve all the people.
5 out of 5
Recommended
for Business Travelers
by Edward Gbemudu

This traveler left a rating score only Posted May 28, 2014 on Hotels.com