Ratings based on 654 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Astrid, F from Montreal, QC

Overall good hotel

Posted Apr 23, 2014
Well located,clean, just what is needed. Shula's is a bit expensive but it is nice to have a bar at the hotel. Parking is too expensive - this should be free
5 out of 5
Recommended
for Everyone
by ava

Lovely

Posted Apr 14, 2014
We were attending a meeting at the convention center. The Hilton was lovely, and Shula's was a great place to stop for a night cap. The staff was lovely.
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel close to downtown providence

Posted Mar 31, 2014
Pros: i liked the closeness of the city and how polite the staff were
i had a very pleasant stay at the hilton hotel. The staff was extremely nice!! from the check in to the concierge to the room service!
4 out of 5
Recommended
for Everyone
by Mark from Marlborough, MA

Centrally located and great accommodations!

Posted Mar 18, 2014
Great experience! First time staying here and literally walking distance to many attractions including Federal Hill, Providence Place Mall, and College Hill.
1 out of 5
by A verified traveler

Patronizing Staff

Posted Mar 16, 2014
Pros: clean room
Cons: Courteous honest reception workers
Location: stadium, mall, colleges
The protestors outside the hotel were very loud. When I asked two (2) reservation specialists what was going on, I was rudely told that " the screaming people outside were protesting the weather". I found these responses to be an insult to my intellect and patronizing. Only after going outside and asking protestors did I find out that they were involved with a possible unionization of workers. I found reception employees to be rude and patronizing. The simple truth would have satisfied my need to know and left my family feeling safer.
5 out of 5
Recommended
for Everyone
by Michelle from Fairhaven,MA

Beautiful Room!!!

Posted Mar 16, 2014
Pros: The closeness to the Dunkin Donuts Center and everything else.
Cons: The noise level between 8-11.00 AM.; but then again most people are leaving about this time.
Location: Everything is so close we are able to go out in the afternoon and come back to take a nap and still go right out and enjoy the evening.
Excellent room; everything was so brand new.Loved the walk-in shower.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to theater and food

Posted Mar 4, 2014
Pros: Nice workout room.
Location: Lots of restaurants near by as well as the Trinity Rep Theater
It was a nice hotel near lots of local restaurants and the Trinity Rep Theater.
3 out of 5
by A verified traveler

Okay hotel with sub-par parking

Posted Feb 16, 2014
Pros: Great rooms, nice beds, decent TV and climate control
Cons: Free Wifi. Honestly, every hotel nowadays has free wifi...Also the aforementioned parking fees.
Hotel was great, except for the 25$ parking fee per night. The fee alone is enough to discourage my reccomendation. For the money you spend on a room, you would think they could provide a "discounted" rate (if not completely free). I understand, they're right near the Dunkin Donuts arena, and event parking is a premium, but they really shouldn't charge more to park for a night than it costs to park in a municipal parking lot.
4 out of 5
Recommended
for Couples
by Jana from Cape Cod

Convenient

Posted Jan 28, 2014 on Hotels.com
The location of the Hilton is excellent if you want to spend lots of time on Federal Hill. It's also walking distance to Providence Place. The hotel staff was friendly. They have an "on-demand" shuttle to take you to nearby attractions. Loved having access to a Starbucks on the lower level. The chambermaid was able to quickly provide us with a corkscrew. The only two negatives were the poor waitstaff in the restaurant and the awkward bathroom door in our room. It wouldn't stay open (due to automatic door closer), so we had to figure out a way to prop it open. From all the scratches in the same place on the door, we could tell that we weren't the only ones who had used the closet door to prop open the bathroom door. The bedding was quite nice, decent TV; iPhone charger and outlets on the bedside table were a bonus.
3 out of 5
Recommended
by A verified traveler

Customer Service

Posted Jan 21, 2014 on Hotels.com
The room was great! Clean, comfortable ~ however all that did not counter the rudest group of customer service folks I have ever encountered! From the front desk to the parking attendant ~ beware! Very rude folks!