Ratings based on 257 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Rocky Point Clam Shack, club room, indoor pool

Posted Jul 20, 2014
The Hotel is right near Rocky Point Clam Shack, which is a small deli that used to sell stuff to an amusement park that has since been closed. There is a long queue of people queueing up to order lobster rolland other sea food. We order a cheese burger, mahi mahi warp (fantastic!), a lobster roll and a chicken finger with an extra piece of fish. It came to $38.xx, but it was amazingly great. The indoor pool of the hotel is quite nice, and so is the ability to have hors dors from 5:30pm and breakfast from 6:30am at the club room. The room is nice and clean too.
Comment from Hotel Management
Jul 25, 2014 by SheratonGM, Hotel Management
Thank you for the 5 Star review. Rocky Point Clam Shack has been a nice addition to the local area. We also have great family fare available in our Blue Fire Grill. Being close to all the area attractions and offering the convenience of a full service hotel make us great place to stay. We appreciate your business.
1 out of 5
by A verified traveler from C

Near airport/not worth it.

Posted Jul 20, 2014
5 of us Arrived at midnight and waited one hour and 20 minutes for a room away bed to arrive. Was left in hall for us to bring into a small room. When front desk was informed of issue only one of the 2 gentleman was willing to help us. Worst part the roll away had dirty sheets and blankets on it. Stain of soda or something on both unfolded sheets and comforter. Complimentary breakfast was lame at best. Will never stay there again.
Comment from Hotel Management
Jul 24, 2014 by SheratonGM, Hotel Management
I am sorry about the problems to start your stay. I understand your frustration and we met with the team immediately in the AM to review what happened. We know what we did wrong and we have taken steps to insure it won't happen again. I am truly sorry for the poor stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Orleans

Vacation

Posted Jul 17, 2014
Pros: Easy access to main roads. Helpful staff.
Cons: Entry doors far distance from room
Location: Across street from TG Green Airport, Warwick. Easy access to Newport which was my destination. Unfortunately did not have time to explore other area
Easy access to main roads. Staff helpful. Only downfall was the distance from entry door to hotel room: long walk!!! Did not try restaurant. Room clean. Everything I would need was available. Good experience.
Comment from Hotel Management
Jul 19, 2014 by SheratonGM, Hotel Management
Thank you for taking the time to comment on your stay. We are glad you enjoyed your experience and found our staff to be helpful. Next time feel free to ask FD for a room closer to entry. If those room are available our team always wants to offer a room that suits your needs. Also, next time please try the BlueFire Bar and Grille for breakfast, lunch or dinner. It is great part of any stay.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 7, 2014
Overall good for a night stay but for longer stay its overpriced.
Comment from Hotel Management
Jul 7, 2014 by SheratonGM, Hotel Management
Thank you for your note. It has been a busy start to the summer but we always keep our prices comptetive. We apprecaite your business and hope you will always look for us when coming to the area. Prices do change so please check back frequently.
3 out of 5
by A verified traveler from Santa Fe, NM

Close to the airport

Posted Jul 3, 2014
A little run down, noisy halls, but close to the airport if you're just passing through.
Comment from Hotel Management
Jul 7, 2014 by SheratonGM, Hotel Management
Thank you for posting you review. We will be presenting show rooms soon so guests can preview our upcoming renovation. Until then we remain focused on presenting a clean comfortable room with all the conveniences our guests expect. .
2 out of 5
by A verified traveler

Looks like an old Days Inn

Posted Jun 27, 2014
Staff was warm & friendly. The lobby looks great -- very cool, new Sharaton internet center, comfortable chairs, etc. Putting lemonade and cookies out was a nice touch. Rooms were a different story. Low ceilings, not much light, cold/blue lights in the lamps. Not inviting. Headboard behind the bed was straight out of the 1980s. Bathroom was decent. Marble counters, excellent water pressure, average amenities.
Comment from Hotel Management
Jun 30, 2014 by SheratonGM, Hotel Management
Thank you for review. I am glad you found our staff to be friendly. We will be renovating later this year and we always consider feedback like yours when making improvements. Your thoughts are important to us and we take your feedback very seriously. We look forward to seeing you again soon.
1 out of 5
by Mike from VA

Dirty, Musty, and Un-Professional.

Posted May 26, 2014
Pros: Nothing, zero..
Cons: Fire the staff and re-model.
Location: Warwick is a depressing area, go to Providence.
At check in and check out staff could care less. "Oh you made your reservation through some third party service...here" and tossed the key cards to us. At check out, same attitude from different staff members. Room was damp and musty smelling. Carpet was dirty despite being recently "shampooed". The only electrical outlet that worked was the one for the tv so no lights other that the bathroom. The toilet were obviously used by previous guest and not cleaned. The bed linens felt musty, they did not have the crisp fresh linen feel. Emailed the manger...blah blah I'll look into it ....response. If you are visiting Providence area (this hotel is in Warwick near the airport) stay somewhere...anywhere else.
Comment from Hotel Management
May 27, 2014 by SheratonGM, Hotel Management
I am sorry about the poor stay. We are always alarmed when we read comments like these. Rest assured, we do not treat guests differently based on how they book their room. As you can see from the history of our reviews, stays like this are an aberration and not the rule. Nonetheless, we take your feedback very seriously and we review it with our team. It is a good reminder of how one bad stay can effect our on-line image. Again, I am truly sorry and we all understand how disappointing this was.
Comment from Hotel Management
May 27, 2014 by SheratonGM, Hotel Management
I am sorry about the poor stay. We are always alarmed when we read reviews like this one. As you can see from the other reviews our hotel receives, stays like this are an aberration and not the rule. That does not excuse our performance during your stay. We take your feedback very seriously. We want to deliver a great stay to all of our guests and feedback like yours helps us remain focused on how damaging a lapse in our service can be. Again, I am truly sorry we did not provide a good stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very satisfied

Posted May 26, 2014
Pros: Had resturant , and ammenties were great.
Cons: If its not broken ?
Location: Brown university
Met all our needs! Our stay was to attend a graduation . Used the lounge and resturant and was very satisfied
Comment from Hotel Management
May 27, 2014 by SheratonGM, Hotel Management
Thank you for staying with us for the graduation weekend. We always enjoy being part of such a great occasion. I am glad we were able to provide a five star stay!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 24, 2014
the beds were extremely comfortable and included the best pillows we've ever slept on in a motel!!!!....however, it was somewhat noisy during the late evening hours....
Comment from Hotel Management
May 27, 2014 by SheratonGM, Hotel Management
I am glad you found our Sheraton Sweet Sleeper bed to be comfortable. We appreciate the 4 Star review and hope to have you back soon so we can earn the final star. Thank you for choosing Sheraton.
1 out of 5
Recommended
by G from Cape Cod, MA

Rooms were very tired

Posted May 20, 2014 on Hotels.com
We had water quality issues (discoloration, source = unknown), our light did not work, the outlets were worn - in our second room the bathroom was not clean. Lastly and most importantly, this hotel is loud - every sound in the hallway sounds like it is inside your room, very little insulation
Comment from Hotel Management
Aug 2, 2014 by SheratonGM, Hotel Management
Thank you for commenting on your stay. As we communicated when you were with us, the town was doing some work on the water lines causing some discoloration in our water. We are truly sorry this created an inconvenience. We understand how this looked and worked to resolve the issue quickly when the testing was complete. I am sorry for the water issue as well as the cleanliness concerns. We review all the valuable feedback we receive and use it to continually improve our service.
Comment from Hotel Management
Aug 2, 2014 by SheratonGM, Hotel Management
I am truly sorry about the water issues during your stay. The town was doing some testing and we were a bit surprised about the impact on our water supply. We took all the necssary precautions to insure everyone was safe and tried to communicate the situation best we could. I understand how concering this was. I will share your feedback with our housekeeping leader so we can discuss the cleanliness concern. Again, I am sorry your stay was not up to our usual standards.