Ratings based on 493 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
82% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient, quiet, nice water view

Posted Apr 10, 2014
Very nice, helpful staff. Free shuttle to downtown. Stayed there before and came back due to the combination of convenience, comfort, and price.
Comment from
Jan 11, 2014
Thank you for taking the time to review our property. I appreciate you mentioning our staff service, shuttle, comfort and value. We hope to see you again soon!
1 out of 5
by A verified traveler

Nice hotel bad staff

Posted Apr 7, 2014
Rude night time Manager cursing at guests and when asked to speak with corporate or a corporate phone number was told there was none.
Comment from
Jan 10, 2014
Thank you for your review. Please accept our sincere apologies for not meeting your expectations. We will fully investigate the alleged incident as we have never had such an incident in the past. We will continue to work hard to bring you the service and accommodations that you deserve. Thank you.
4 out of 5
Recommended
for Everyone
by k from boston, ma

Great location

Posted Apr 6, 2014
Great location, clean, comfortable and affordable
Comment from
Jan 7, 2014
Thank you for sharing your experience with us. I am happy to hear that you found our hotel clean, comfortable and at a great value. We hope to see you again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler

Good place to sleep

Posted Mar 23, 2014
Just needed a clean room with bed. It did the job
Comment from
Jan 28, 2014
Thank you for your review of our property. We will continue to work hard to provide comfortable and clean accommodations. We hope to see you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Providence RI

Posted Mar 18, 2014
The bed was completely uncomfortable and the t.v. remote did not work
Comment from
Jan 19, 2014
Thank you for sharing your experience with us. Please accept my apologies for the bedding discomfort and the tv remote. I will ensure that our maintenance staff is checking all remotes daily upon checkout and that all of our sleep number beds are functioning properly. We hope for another opportunity to serve you.
3 out of 5
Recommended
for Everyone
by OakIain from Ontario

Close to downtown when on a budget

Posted Mar 1, 2014
Pros: Location is good. Bed is awesome. Free parking that close to downtown is a real plus in this city.
Cons: Customer service especially at check-in could be better. Room cleanliness could be better.
Location: If ever in this city, come with an appetite. The restaurants, especially downtown, are fantastic. This hotel is also very close to a large park.
This is a decent hotel close to downtown. Not a whole lot of frills. Staff could be better with customer service and rooms could be cleaner. On site restaurant is a plus. Fitness room has pretty standard equipment, but larger than many. Bed is VERY comfortable.
Comment from
Jan 19, 2014
Thank you for sharing your experience with us. I am happy to hear that you enjoyed our beds, fitness room and restaurant. Please accept my sincere apologies for where we fell short. We will work hard to provide you with the service and accommodations that you deserve. Thank you.
3 out of 5
by college mom from annapolis

Expecting more

Posted Feb 17, 2014
Older building, many unfortunate smells, (cigars? Pizza, gasoline, ...) Bed was hard
5 out of 5
Recommended
for Couples
by A verified traveler

not easily walk-able to downtown but great hotel

Posted Feb 17, 2014
Location: A little further from downtown than we had hoped but easy enough to take a cab. No easy sidewalk in front of hotel in case you want to walk downtown
The hotel was great. Very pleasant and has a great deck that will be beautiful when open in the warmer weather
1 out of 5
by A verified traveler

Disappointing

Posted Feb 11, 2014
Made a request for a refrigerator which wasn't in the room. The heat was broken and one side of the bed broke within minutes of lying down. We did get a new room but we were very disappointed with whole visit. We would not stay here again.
4 out of 5
Recommended
for Everyone
by Monica from New York

Wydham Hotel - Providence, Rhode Island

Posted Jan 14, 2014
Pros: Since we were only one night, everything was just right.
Location: Providence is a very nice place to visit. They are many attractions in the summer and in the winter. The hotel is well located.
The staff was nice and the room was very bright and clean.