“Good enough”

Hotel was good enough. The elevator had problems getting to our floor, so sometimes we would have to get off on the floor above and walk down a flight of steps. Everyone was really friendly. The bed was really hard, but it seems to me that a lot of different places we stayed had hard beds.

“can't wait to go back”

fun, minutes of walking to clubs, restaurants and down town. Love the location fun...

“HORROR BATHROOM”

the barthroom was dirty, with terrible olor, stink!!! horror!!!

“Hotel too far from Historic Center”

The staff is accommodating, helpful and friendly. Only one or two spoke a little English. Some Spanish is essential in Puebla. The hotel is run down and the elevator didn't always work. A nearby disco kept us up until 4am the first night so we moved to a quieter room. Some listed amenities are not available. Restaurants are 1 block away. The Hotel is located 13 blocks(1.5m) from town. If you like to walk and explore,like we do, it is a good value. We had an overall good experience.

“I'll never stay there again”

In the reservation said it had wi-fi, but it was only available in the lobby. The hotel is extremely old and it needs a renovation, you can smell the mold in the carpets, and the pillows are hard and stiff... It was a terrible choice.

“if it's cold outside...it's cold inside”

2nd time to this hotel. first time it was hot outside and thus it was rather hot inside as well. It's OK if you're used to Mexican hotels. It was early December and chilly. Unfortunately, the room was absolutely freezing. The windows have gaps in them and there was no way to keep the cold air out. By morning it was about 45-50 degrees in the room. No heat. No a/c (but didn't need that obviously). The shower couldn't keep the water in the stall...the floor was a lake. Wife wouldn't dry her hair in the bathroom in front of the mirror standing in water...wise. Only 2 towels...there were 2 adults and our 2 kids (clearly listed on our Expedia order). Wasn't surprised but it was a little tough when we needed to use a towel to keep from slipping on the wet floor but only had 2 between the four of us. Basically, the cold and the water on the floor were the two worst things. I've suffered through worse in Mexico and even in the U.S. Getting the car in and out of the hotel parking was a bit tricky but I managed ok. Took some time though. I'm not positive of the rate you'd pay if it wasn't via Expedia but I wouldn't pay any more than what Expedia offers it, and that was key for me. Location is pretty good. Felt safe there which is also important. The nearby disco was closed as it was a Tuesday so I was happy not to have to hear the noise till 4 a.m. like on my first visit. Elevator was slow but eventually got us up and down.

“Not best Best Wastern”

A very tired run-down hotel in need of refurbishment. Dark and dingy. Not up to Best Western's high standards. Also it advertises as being in the heart of the city. It is 23 long blocks from the city centre, almost an hour's walk.

“Is not that bad”

The services was good but the bathroom was too small and not hot water

“Needs Maintainance”

No way this hotel is 3+ stars. Staff is nice, lobby is okay, but rooms and other common areas are old, shabby, unpainted, pool is murky, surfaces outside are all unswept, unpainted. The elevator was unpredictable, often closed very shortly after it opened, outside buttons didn't work. Our rooms had old bedspreads, unwashed windows. Bathrooms had old, cracked floors, peeling sink fixtures. Not a good choice. The location is a long walk from downtown. Not recommended.

“The worst hotel ever”

Customer Services don't exist, people from reception are in such a bad mood that I felt really sorry for them, or they are really underpaid or life is really horrible for them. I couldn't turn the tv on, I called reception asking for a remote control as I didn't have one in the room and they never answer my request, I tried to turn the tv on without remote control but couldn't, at this stage I was so pissed off that I decided to not calling anymore. The worst shower, the water was coming through in so many directions that was hard to have a proper shower. I don't recommend this hotel to anyone, unless they charge the same amount as a backpacker, in this case it might be worthy.