Ratings based on 28 Verified Reviews

They paid and stayed. We double-checked.
2.3 out of 5
32% of guests recommend
2.7 Room cleanliness
2.9 Service & staff
2.3 Room comfort
2.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from Toronto

Worst hotel I've stayed at

Posted Sep 30, 2013 on Hotels.com
Bad service, run down hotel, filthy rooms, public gym and not close enough to anything worth the money.
1 out of 5
by richard

Dirty Hotel

Posted Sep 9, 2013
Pros: The GYM
Cons: Too much to be fixed
Room smells terible like sewage, old TV no remote. In general dirty. The only nice thing was the GYM, well equiped but old and not clean
Comment from Hotel Management
Mar 15, 2014
Dear Guest thanks for your comments allow comment that our Hotel Best Western Real de pueblan will enter in remodeling very soon thanks for your comments Hotel Best Western Real de puebla
2 out of 5
by C

Hotel is not in good condition

Posted Jul 15, 2013
Pros: Staff
Cons: The facility need a lot of work
Hotel Staff is pleasing but the facility need a lot of work
Comment from Hotel Management
Feb 1, 2014
Estimado Huesped Quiero agradecer infinitamente su comentario ya que esto nos hace crecer como empresa quedamo a sus ordenes y siempre sera grato atenderle como ud se merece Hotel Best Western Real de Puebla
2 out of 5
for Families
by Hortensia

Posted Jul 6, 2013 on Hotels.com
Comment from Hotel Management
Sep 28, 2013 by Reservas, Hotel Management
Estimada srita Hortencia Es grato saludarle y agradecer sus comentarios ya que nos hacen crecer como empresa Quedo a sus ordenes Linda Luciano Jefe de Recepcion
1 out of 5
by Emilio from El Paso, Texas

Poor choice

Posted Jun 5, 2013
Pros: None
Cons: Hard mattresses
Location: Well located, probably only positive feature
Poorly kept, outdated, 1970's like hotel, even though this is a Best Western chain hotel, it seems it has been forsaken by the corporate office.
3 out of 5
by Andrea from Minnesota

Not a great experience

Posted May 1, 2013
Pros: The pool and breakfast buffet. The gentlemen for parking was very nice and helpful
Cons: The service that was provided for the rooms
Location: A little ways from the state fair and the centro but the price might make it worth it
The only person that talked English was our waiter for breakfast. I got three rooms with double beds. Was told that in order to get all three rooms with double beds, different floors would be needed due to the hotel being busy, and the second night we could possibly all be moved to the same floor. Gave us another option on having king size bed as well so we could be all on the same floor. We did choose the second option due to some people not being able to come. Two of the rooms were close in proximity, but the third one was down a separate hallway. The fan did not work the best with the bed on one side and the fan on the other. Did not cool the room at all, and it was very noisy. Only one room had water in it that they only gave us the first day out of two. Housekeeping took the dirty towels with never replacing them. Very loud and noisy at about 11pm so if you want your child to be awoken it would be perfect
1 out of 5
by Patricia from Puebla


Posted Mar 12, 2013
Location: Was very nice. We love that.
The shower was bad, the space for take the shower was very small, no towels for the hand and sometimes no hot water.
4 out of 5
for Business Travelers
by Adrian from Monterrey, Mexico

Best Hotel in Puebla

Posted Jan 24, 2013
Nice hotel in the best area of Puebla, I recomend it
4 out of 5
for Everyone
by Ahmed from STL.MO


Posted Nov 23, 2012
Location: Great location
It was old but its ok for the price if you are looking for good location
Comment from Hotel Management
Feb 1, 2014
thanks for your comments are very useful for us as this makes us grow as a company let me tell you that the hotel went into remodeling soon Hotel Best Western Real de Puebla
3 out of 5
by KC

Great location for ok hotel

Posted Sep 17, 2012 on Hotels.com
It was just ok. The location is great but the maintenance was lacking. There was no air conditioning in the rooms. The some of the power sockets didn't work. The beds were pretty hard.