Ratings based on 232 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
92% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Business Travelers
by A verified traveler

Hotel muy confortable y recien remodelado

Posted Jun 25, 2015
Pros: Las habitaciones estan muy amplias
Cons: El servicio del restaurante dejo mucho que desear
Estuvimos hospedados por cuestion de negocios ya habia estado en este hotel anteriormente y me gusto la remodelacion del lobby y el restaurante.
2 out of 5
by A verified traveler from florida

Terrible staff. Incompetent. Nobody knows anything

Posted Jun 22, 2015
Cons: Hotel management. No manager came to solve this. Every day is somebody different so one tells you one thing and next day is different.They steal your$
My husband and I stayed for a weekend for our niece graduation. I paid for hotel with debit card and at first they told me my 2000 pesos deposit fir extras could be refunded if not used. After they made the charge they told me " because it is a debit card we can only reinburse you with a bank transfer but failed to tell me that I had to call the hotel from the US with the transfer info from my bank in order for them to reinburse the money . Not something automatic!!. That forced me to buy something at their store and still kept some of my money. Then my husband had paid for an extra night and checked out the night before since he had to leave at 300 am . They charged his credit card with the extra night twice. First when he requested it and then when he checked out arguing that they did not have any info of a hold in the card which we knew was done . My husband gave the card again on the note that if he had already paid as we said ( no receipt because they were going to give to me next day when I was finally out) the charges would be automatically annulled. Same story . Cant credit back , this time a credit card unless we call them to give the, a bank code for our credit card to be reimbursed.not an automatic transaction. My husband was not there any more . So now I go back to the States being forced to buy something expensive that I did not want and120.00 $ extra charged in our credit card and a big headache knowing that We have to go fight charges and hope to get our $ back
3 out of 5
for Everyone
by A verified traveler

Nice but nothing Amazing

Posted Jun 18, 2015
Pros: Clean. Friendly and attentive staff.
Cons: I am 6'6" and got stuck with a double bed. The room was very dated. No fitted sheet. They tucked a flat sheet in the bed and it kept untucking
Check in and Check out was extremely slow due to the 20 some odd credit card machines that the cycled through trying to find one to process the order. Very Archaic process. Staff was nice and the hotel was very clean. Old Tower in desperate need of a renovation. Very dated.
4 out of 5
for Everyone
by A verified traveler from A

En general, buen hotel en vena zona

Posted Jun 8, 2015
El hotel esta en buenas condiciones, en buena zona, la atención del personal es buena, sin embargo abajo de la cama de la habitación había basura, botellas de agua de otros huéspedes y no fue algo agradable. Sin embargo, fuera de este detalle, todo lo demás está muy bien. Cerca hay lugares para comer, centros comerciales, escuelas, etc. Si regresaría a este hotel, a pesar de los pequeños inconvenientes.
4 out of 5
for Everyone
by A verified traveler from Mexico City

Nice hotel close to shopping & education

Posted Jun 1, 2015
Pros: I had previously stayed at this property, and a lot of the public areas have been remodeled in the last 18 months. Not sure about regular rooms.
Cons: I hate the modern approach to hotel bathrooms where the toilet is placed behind a thin, non-locking, glass door.
Location: Angelopolis shopping and Tec de Monterrey university are nearby; as are a number of new residential complexes.
The hotel is pretty nice. We stayed at the "executive wing," which is decent and relatively new. The bathrooms are great except for the fact that the toilet sits behind a partially transparent glass door that affords no privacy. The bathtub and shower are right next to it. Service at the restaurant was rather poor in terms of speed, but very attentive.
4 out of 5
for Everyone
by A verified traveler from SM

HOtro en Puebla

Posted May 29, 2015
Agradable y cómodo, muy buena atención del gerente y demás personal Buena ubicación
3 out of 5
by A verified traveler from guadalajara


Posted May 1, 2015
Cons: Revisar sus ofertas de valor al huesped
Me parece increible que en la actualidad este Hotel no te ofrezca internet gratis tienes que pagar la tarifa de $230.00 por Dia!!!! cuando el mas misero Motel te ofrecen este tipo de servicio sin costo. Otro punto que no me agrado es que te cobren $30.00 cada vez que estacionas tu auto... Bueno es a travez del servicio de Valet pero tu como Huésped no puedes estacionar tu propio auto. En fin creo que nos ven a los huespedes como un ingreso y es correcto pero nosotros los huespedes esperamos ofertas de valor..... No lo creen?
5 out of 5
for Everyone
by A verified traveler from puebla


Posted Apr 28, 2015
Pros: Todo
Cons: La Limpieza en la habitación, me dieron una habitación que el huesped anterior, tiro algo en la alfombra de la habitación y estaba mojada
Hotel increible, con una Vista espectacular, confort, baños e instaciones increibles, paz en el hotel silencio y sobre todo comodidad, un hotel para descansar placenteramente
4 out of 5
for Everyone
by A verified traveler from DF

fácil acceso, agradable

Posted Apr 19, 2015
buenas instalaciones y atención, pueden mejorar su sistema en recepción para agilizarlo y el servicio de valet es en ocasiones insuficiente.
3 out of 5
by A verified traveler from mex

Te cobran wifi y el estacionamiento,

Posted Apr 11, 2015
Te cobran wifi y el estacionamiento, Los precios del restaurante son altos. El personal de recepción siempre de malas. Te quieren cobrar todo y todo el personal pide propina.