Master suite | 1 bedroom, premium bedding, in-room safe, iron/ironing board
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Reviews of Casa Padua

3.5 out of 5
Casa Padua
9 Oriente 203, Col. Centro, Puebla, PUE

Reviews

8.8

Excellent

Rating 10 - Excellent. 97 out of 170 reviews" "
Rating 8 - Good. 52 out of 170 reviews" "
Rating 6 - Okay. 13 out of 170 reviews" "
Rating 4 - Poor. 5 out of 170 reviews" "
Rating 2 - Terrible. 3 out of 170 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Diwakar

Stayed 3 nights in Dec 2022

10/10 Excellent

kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first trip to Puebla, the staff was SUPER friendly and helpful. The Manager David was very helpful and even arranged for our taxi to catch a real early flight out of Puebla and even offered to personally take Us to the airport if necessary. Very close to the Zocalo , quiet , comfortable rooms. Casa Padua Made our first trip to Puebla a very Memorable one. Thank You, The Rodriguez Family
Response from David Bernal /Gerente General on Nov 5, 2022
Hola Kimberly & miguel Rodriguez, Muchas gracias por tomarse el tiempo para plasmar su comentario. Nos alegra saber que la atención y el servicio fueron de su agrado. Personalmente fue un placer tenerlos en Casa Padua, y poder ofrecerles nuestra atención. Nuestro equipo, trabaja día a día para brindar un servicio de calidad. nuevamente Saludos cordiales.David Bernal /Gerente General

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming
Nice quiet clean Colonial style hotel just 4 blocks for the main square. Lots of good restaurants within walking distance. Staff was friendly, beds were great. We slept well. Our room entrance was from a courtyard, which we used as an outdoor space.
Courtyard at night
Stayed 2 nights in Jul 2022
Response from david on Aug 4, 2022
Thank very much Mr. Frank, It was lovely to have such respectful and friendly guests. What a pleasure that you were able to appreciate this your hotel and the nearby options, we look forward to seeing you again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from DAVID on Jul 1, 2022
Hello Mr. james, it was a pleasure for us to welcome you, we look forward to see again..

8/10 Good

donald, Sam Diego

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel got a lot of five star reviews and not sure why? Five stars to me means like wow, 4 Seasons type stuff. Don’t expect anything like that with this hotel! There were signs that said spa and gym but they were both closed and I got the impression they were just that “signs”! With that being said the hotel was quite and clean. The location was just a couple of blocks from the historic district which was nice. The internet worked well in the room. The staff was friendly and made sure we had fresh towels and water everyday. I spoke with my girlfriend and We both agreed that 3.5 was a reasonable rating. I would like to mention that compared to the other hotels in the area this would rating would be among the highest. The reason being in my opinion that since every building in the historic district is over 300 years olds!
Stayed 5 nights in Mar 2022
Response from Javier on Apr 6, 2022
Hello Donald, we appreciate your visit, we hope to see you soon so you can see the new things we are working for you. We are very sorry that the renovation wasnt finished while you were here

8/10 Good

Elzara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked hotel because of the location, very closed to downtown and cathedral, museums, restaurants. The hotel building established in 1604, looks very homey and cozy inside. Beds and pillows are comfortable, was missing some chairs that we can sit down or put our clothes. Bathroom was clean and sink needs some hooks for towels. We loved sitting outside in the yard, although we were only one guests there. Breakfast was tasty, but i feel like they need to work on new menu like American style with eggs/hash browns. There breakfast was Mexican spicy/chilly style. Pancakes were super good and tasty. Service was slow. Overall we liked our stay.
Stayed 2 nights in Jan 2022
Response from Casona San Antonio on Jan 20, 2022
Gracias por compartir tus comentarios , estamos trabajando para poder superar su expectativas , los esperamos pronto.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Donají on Jan 8, 2020
¡Muchas gracias por sus buenos comentarios! Seguimos a sus órdenes en esta su casa, los esperamos pronto.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Kindly receiving and clean room
Stayed 1 night in Dec 2019
Response from Donají on Dec 13, 2019
Thank you very much for your good comments! We wait for you soon in this house.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful boutique hotel with a wonderful staff.
A beautiful boutique hotel with a wonderful staff. They were great with our family. We will return for sure.
Stayed 3 nights in Sep 2019
Response from Itzel on Sep 19, 2019
It was a pleasure for us to have you here! We appreciate your comments that help us to be better every day. See you soon back! :)

10/10 Excellent

Patricio, Los Cabos

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very quiet and great location. Very nice room
Stayed 2 nights in Jun 2019
Response from Itzel Donají on Jul 4, 2019
¡Gracias por sus comentarios! Nos es grato saber que disfrutó su estancia, junto con su linda familia. Los esperamos pronto de vuelta en esta su casa.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Colonial style, excellent condition of the 18 century building/well maintained like a new hotel. Also it is very clean
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Everyone was very professional. Clean and modern environment. The bed was a tad bit too stiff and the water pressure in the shower was not the best but overall a great hotel to stay at. Would defiantly recommend it and will be staying in this hotel again in the future.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed in six different hotels in Puebla over the years, and this one suited is best. Located around the corner from Museo Amparo and just three blocks from the zocalo in an attractive and well maintained historic building, it is a great way to experience the historic center of Puebla. Rooms are small but well appointed, air conditioned and brightly lit. Staff is incredibly attentive. Full breakfast, oddly rare in hotels in this area, was hearty and delicious. This hotel does not have an elevator, but staff carried our bags up for us.
Stayed 2 nights in Feb 2019

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great local Mexican hotel!
Felix and staff made me feel comfortable and welcome from the start. The size of the hotel was conducive to comfort and familiarity. My room was the junior suite with a great bed. A tasty breakfast was included with many choices. The location was ideal for walking to many of the wonderful sites in the area.
Stayed 3 nights in Jan 2019

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem
We were in Puebla on vacation and were very happy with our choice of hotel. The location was great and the staff was most helpful. From check-in until our departure Felix was hospitable and accommodating. The Breakfast was delicious and we enjoyed the variety. . We would stay again and will recommend this hotel.
Stayed 5 nights in Jan 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding, quaint boutique hotel. Close to everything by walking.
Stayed 3 nights in Nov 2018

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2018
Response from Equipo Casona San Antonio on Aug 2, 2018
Hola buena tarde Esperemos su estancia con nosotros haya sido cómoda y agradable.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent area w/ FREE parking, brkfst, & WiFi
Excellent location close to central Zocalo. Easy FREE valet parking. Nice full breakfast FREE w/ choice of Mexican traditional dishes such as chilaquiles as well as pancakes and eggs. Good WiFi FREE. Very accommodating and friendly staff. Room large and very clean and comfortable. No noise I could hear! Shower warm and powerful.
Stayed 3 nights in Jul 2018
Response from Team Casona San Antonio on Jul 31, 2018
Than's for your opinion, i hoppe see soon. Best Regards.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2018
Response from TEAM CASONA SAN ANTONIO on Jul 18, 2018
ESPEREMOS SU ESTANCIA HAYA SIDO CÓMODA Y AGRADABLE, ADEMAS DE TENER UNAS VACACIONES PLACENTERAS.

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Too much traffic and street noise could be heard from our room as the window faced a busy street. Needed earplugs at night. Great breakfast and Felix was very helpful with the breakfast service and information. Nice staff. Recommend a room away from street side .
Stayed 4 nights in Jan 2018
Response from Team Casona San Antonio on Feb 4, 2018
Thank yous for your commentary and we hope see you again in Casona San Antonio Hotel Boutique.

10/10 Excellent

Happy Traveler, Calif.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Beautiful colonial era hotel with comfortable rooms, helpful staff, lovely gardens and pool, incredible terrace views, and a great location, close to important sites.
Stayed 5 nights in Jan 2018
Response from Team Casona on Jan 28, 2018
Thank you so much for your opinion

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, very nice staff and rooms had enough space for 2 kids. The breakfast was included and was very good.
Stayed 1 night in Dec 2017
Response from Equipo Casona San Antonio on Jan 2, 2018
We hoppe that you come back soon, thanks for your words.

10/10 Excellent

Michael J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Your Home in Puebla
Our weeklong stay at Casona San Antonio was wonderful. The hotel is only steps away from Puebla's historical center with its myriad attractions. Located in a beautifully renovated colonial style mansion, the hotel offers a restaurant, spa, and gym. Our room wss spacious and spotlessly clean. The wonderful staff was friendly, helpful, warm and welcoming. They treated us as family not just clients. When next we return to Puebla, as we certainly want to do, we will definitely stay at Casona San Antonio. It is our new home away from home.
Stayed 7 nights in Dec 2017
WE FEEL VERY THANKSFULL WITH YOU FOR YOUR OPINION. WE WILL WAITING FOR YOU. REGARDS. TEAM: CASONA SAN ANTONIO

10/10 Excellent

Karim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Friendly staff, great location, cozy hotell! Oh the free breakfast was very appreciated, very good food.
Stayed 1 night in Oct 2017
THANK YOU SO MUCH, I HOPE COME BACK AGAIN.

10/10 Excellent

Mari, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel near several points of interest.
We had a fantastic family trip to Puebla and our stay in Casona San Antonio was comfortable and homey. The hotel is intimate and beautifully maintained. The staff is friendly and pleasant.
Stayed 10 nights in Sep 2017
Response from CASONA SAN ANTONIO on Nov 10, 2017
Oh, thank you so much, And We hope come back again.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bang for your buck!
I ended up choosing Casa San Antonio last minute when my Air BNB was not present or reachable for check-in, and my girlfriend and I couldn't be happier about our choice in Casa San Antonio. The staff was greatly helpful with everything from carrying baggage to calling cabs, not to mention that it is quite affordable in historic Puebla.
Stayed 2 nights in Aug 2017
THANK YOU, WE HOPE SEE YOU SOON

10/10 Excellent

Neva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The ideal choice
Phenomenal! The perfect choice! The perfect combination of modern convenience and Mexican traditions, culture and style. Service was impeccable. All staff went out of their way to be kind and accommodating. Breakfast was excellent. And, the location could not have been better. Evenings were amazingly quiet and peaceful. If I return to Puebla without question it would be my one and only choice.
Stayed 4 nights in Jul 2017
WE APRECIATE ALL YOUR WORDS. WE HOPE SEE YOU SOON

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

BRENT

Liked: Staff & service
Disliked: Property conditions & facilities
Nice people. A bit dreary.

8/10 Good

Lyn, New York City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location, right price, lovely architecture
Our family only stayed one night.- We were a side-trip from Mexico City for the express reason of visiting the new Museo Internacional del Barroco (http://mib.puebla.gob.mx/en/). The museum is terrific and has an incredible restaurant, about 20 minutes by cab from the Casona San Antonio. By staying downtown we had the opportunity to visit the Zocolo on Three Kings Day eve. Stunning and extraordinarily tasteful holiday lights. Beautiful colonial city.

2/10 Terrible

Jose, Dallas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what we expected.
We stayed in Room 1, first floor, at the beginning the hotel seems like everything we saw in the pictures. but once inside in the room it was a different experience. The minibar keep making a weird loud noise every so often and during the day time we didn't notice because we were out and about the whole day. But at night when we were getting ready to sleep; We noticed the noise and it was hard to sleep, not good for a "SPA Hotel". The roof of the room is wood without any kind of insulation and you can hear the people on the second floor walking, talking, etc, again not good for a "SPA Hotel" During the 5 days I stayed The water for the shower never got hot, the best day the water was at room temperature, not hot but, at least, not cold. I scheduled one of the services from the Hotel and I told them that I would confirm during the day of the service and they agree, "No Problem" they said. Saturday, the day of the service, due to traffic issues in Puebla, I called to re-schedule but they told me that the service I requested was not available on Sundays and that they will have to charge me a small amount for cancelling. The bad part came when I did the check out they gave me the full cost of the service, when I asked why, the manager told me that it was a company policy and that he couldn't do anything about it. However the charge was not in my receipt and when I requested it, he game me a hand written receipt. The food in the menu is limited and nothing extraordinary.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traditional feel with modern amenities
The hotel is well situated - only 3 blocks from the Zocalo. The hotel has a very traditional feel but the rooms are modernly equipped. The room we stayed in was Alamo 11 which is at the back of the hotel - it's quite small but very comfortable. The best thing was after a cold tour of the city on the double decker bus we came back to one of the best showers - hot and great pressure. The beds are comfortable and come made with good linens and pillows. The breakfast in the morning was a great added bonus. The staff were knowledgeable with enough english so that we could communicate quite well.

10/10 Excellent

Malcolm, Harbor Springs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Wonderful boutique type Hotel. Great location 4 blocks from the Zocalo. We booked a Queen bed, but their reservation showed a double bed. They switched us to a King bed at no extra charge. Bed was firm & very comfortable. Hot breakfast could have more variety, but was good & cooked to order. Wonderful place.

2/10 Terrible

Edson, Seffner, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will never go back.
This was our 2nd stay, everything was great except that when we checked out the receptionist told us that our mattress was "wet" and that they were going to charge us $300 pesos extra.I was very disappointed, there was a mattress protector and they still charged us. I told them I'd pay but never come back and they were ok with that. Guess customer is not # 1 for Casa San Antonio. I worked in customer service and I just find this unacceptable. It is not about the money I just don't like the "just because" charges, so new customers beware and if the hotel's management reads this know that there are plenty of hotels in the area that will be more than happy to get my hard earned money. I will never go back to this hotel.

8/10 Good

Diana, Rio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, comfy rooms, great service.
Colonial style hotel with comfortable rooms. We were there with my brother's family and we all loved it. Nice to have AC and the breakfast was lovely (even though other reviewers found it to be too light, we thought it was perfect: juice or fruit, coffee and (any style) eggs with received beans and chilaquiles). Service was friendly and helpful, always on time. Nice to have parking, we walked everywjere. Be sure to visit the museum across the street, it's incredible! We'll be back!

10/10 Excellent

Jose, Huntington Beach, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family reunion at Puebla
Was an excelent hotel, location and service was superb, we meet family and had so much fun,

4/10 Poor

Robyn, Calgary, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The premium room that we had booked did not meet expectations. Was dark, poorly ventilated & had a distincty musty odor. After staying one night, we contacted personnel at Expedia & checked out the very next morning which was sooner than what had been planned. Front desk person most unhelpful & charged us for two nights without our consent!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Puebla with Charm
The front desk was incredibly helpful from the start. The staff was friendly. The room was adorable. The location was quiet, but very near the main square. I highly recommend this hotel to anyone visiting Puebla.

10/10 Excellent

Robert, San Diego

Liked: Staff & service, property conditions & facilities, room comfort
Peaceful
It was wonderful and a very peaceful place. The staff is very helpful. The perfect location close to town. The food in the hotel was great.

10/10 Excellent

elk, Santa Cruz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Renovated 6 years into a very attractive and comfortable hotel. Great location just 4 blocks away from the beautiful zocalo. Extremely friendly and helpful staff, very comfortable bed, nice shower. The thick, high walls of this 17 century building make it very quiet despite being close to a busy street. A full, very good, basic breakfast (coffee/tea, fruit/juice, eggs, beans, chilaquiles, bread) is included in the price of the hotel. We didn't have dinner in the restaurant but the menu looked good and we noticed non-guests eating there. We stayed downstairs off a pleasant patio where you could sit and talk, read, use the free wi-fi.

6/10 Okay

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

mom/daughter, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Small quiet hotel with a professional, well-trained staff. Close to zocalo. Unlike many hotels, the food is excellent. Regional specialties at reasonable prices. Comfortable rooms and a small gym. Stayed 4 nights and then went back for 3 more after a trip to Oaxaca. Why change when the experience is excellent?

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
very annoying
Hotel is nice, located in center, close to everything.Service is very annoying... Internet is constantlly down, waiter is so slow... no english speaking receprionist in the evning

8/10 Good

Eric, San Francisco, CA

Liked: Staff & service, property conditions & facilities, room comfort
Colonial hotel near main square
We thought of staying at Casa Reyna, but decided to choose Casona San Antonio because we wanted to be close to downtown and the zócalo. The hotel is quite pleasing, with two courtyards, one for dining and another one for hanging out. The room we had was in the second courtyard, first floor, and it was very quiet. The beds and pillows were very comfortable. The problem was that with the thick walls and lack of windows (it is a colonial building, after all), the room was stuffy and smelled moldy, so we had to air it out every time we came in. The room had a deodorizer that would activate every so often and perfume the room, which was disagreeable. We moved the deodorizer to the bathroom instead. But if you want a quiet, dark room for a good night's sleep, this hotel works well. And if you want to be close to downtown, you'll be just three blocks away from the zócalo and the cathedral.

10/10 Excellent

Bastian, Liverpool, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in great location
Hotel is clean and serves amazing breakfast. Location is also great - very central for the historic part of the city.

10/10 Excellent

LHdz, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and well located hotel in the historic area
We enjoyed the location and architecture of this small hotel in the historic downtown of Puebla. The people that works on it is really friendly and has a great service attitud.

8/10 Good

Lazar, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near everythings you need to see in Puebla.

8/10 Good

Juan Manuel, Holtville CA

Liked: Cleanliness, property conditions & facilities
Nice location, but not greatness room or services.
The Hotel is an old house, converted to hotel, so bathrooms not even close to a 4stars hotel, the rooms are small compared with US hotels, internet is ok, parking is pack all the time, meals, it is better to walk to the tourist areas, 2 blocks away. So it is a good hotel still a house where not all the services can be provided. I would recommend to convert the breakfast are to something less sophisticated, more Mexican and able to attract more people to take a breakfast in there.