Ratings based on 10 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
100% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Getaway With Friends


Posted Oct 8, 2013 on Hotels.com
Hotel was convenient, friendly, good price and excellent location. I would recommend it to my friends.THOM
4 out of 5
for Families
by Robert from Panama

Not Impressed, is ok

Posted Jan 2, 2012
Is a place that need maintence, is old structure but is the best location in the town.
3 out of 5
by A verified traveler from Seattle

An older Hotel

Posted Oct 26, 2011
Location: We stayed near the Zocalo and I can't imagine staying elsewhere unless you had a car.
Our stay at the Imperial Hotel was mixed. There are many positives. It is cute in an antique Mexican hotel sort of way. The people at the desk were friendly and helpful, but only one spoke English well. Now for the negativesThe breakfast (toast, melon and weak coffee) and the "snack" were well below what we expected. There is a bakery 6 blocks from the hotel...3 Sur and Reforma...and after the first morning we picked up delicious pastries and had breakfast in our room. Our sink failed and the shower curtain was on its last legs. Finally, a group of students were staying at the hotel. They created lots of noise at night and the hotel did nothing to stop this. The location is great and we enjoyed our stay in Puebla immensely.
5 out of 5
by A verified traveler from Maine

Hotel Imperial: clean, comfortable, convenient

Posted Apr 21, 2011 on Hotels.com
The staff were welcoming and helpful. The room was comfortable and clean. Hot water in the morning. It's a good location in the historical centre only a couple of blocks from the zocalo.
4 out of 5
by A verified traveler from New York, NY

Good budget hotel

Posted Feb 14, 2011 on Hotels.com
I reserved online and when I got there was given a room with no windows, a tiny bathroom with no real door, and one bed too many. The next day, however, I asked for a room with windows, and was given one with both windows and a real bathroom. Rooms were basic without much maintenance but fine. Included breakfast was basic--toast, cereal, milk, yogurt, old fruit. Staff was very helpful. Small lockboxes were available at the desk. The hotel is 2-3 blocks from the zocalo.
4 out of 5
by A verified traveler from Illinois

Hotel Imperial

Posted Nov 2, 2010 on Hotels.com
The hotel it is at good location,good price,room service and close to everythen like puebla down town ,convention center,restaurants,plaza los sapos,el parian,the churchs,etc.
4 out of 5
by A verified traveler from Houston, TX

A Good Deal in the Thick of it.

Posted Sep 15, 2010
Puebla is a beautiful colonial city. Its location makes it a nice two day stop over from the DF to Oaxaca. Nestled in Puebla's Centro Historico, is the Hotel Imperial. While not quite up to "imperial" standards, it is an affordable hotel that is comfortable and close to everything. While not offering all the amenities a Camino Real, it is a clean and basic place to stay that is a short walk from everywhere in el Centro. It does have one outstanding feature in that it offers filtered tap water. In addition, a continental breakfast is provided. If you can forego all the luxuries of the four star places and just need a place to crash, the Imperial is an option.
4 out of 5
for Other
by A verified traveler from Montreal, QC

Good location, but disappointed by the gym and the bathroom in the room

Posted Jun 10, 2010
Basic hotel but good location. The only inconvenient thing is that the bathroom is pretty small and separated by a transparent door in the room, which is not helpful when you are staying with a friend! (The Gym: the three machines available are not working properly and date back from the 90s!)
5 out of 5
for Couples
by A verified traveler from Czech Republic,, Europe

Very satisfied

Posted May 1, 2010
Very good service, everything was ok.
4 out of 5
by A verified traveler

A friendly well located hotel

Posted Sep 10, 2008
The hotel is well located in the downtown area. Easy to move around. There is a parking area, which is a great advantage, and there is a complementary breakfast. The breakfast is good, fresh fruit, and the normal continental buffet breakfast. Furthermore, the staff is very friendly and eventhough I payed for a room of a single double bed, I got a room with two double beds without any charge. The only problem is the noise at night. You can easily hear what it is happening in the hotel. But in general, I will definetely recomend it.