“Beautiful”

Lovely, immaculate, remodeled hotel smack in the middle of the historical district of Puebla-and yet quiet. Staff was helpful and flexible.

“Hotel is in walking distance to many of the downtown attractions .”

Staff was nice. The breakfast included with the room was a waste of time--eat in any of the near by cafes and get a better start to the day.

“Feel like in an airplane bathroom”

This is a nice hotel in a convenient central location. Rooms are very clean with lots of ventilation. When using the small bathroom you feel like in an airplane! There is no closets to hang your cloths! There is no air conditioned rooms. There is no help to carry tour luggage from the sidewalk to the reception located in a upper level floor. Price is acceptable and sometimes breakfast is included...

“OK for a last minute reservation, next to Zocalo”

I like this hotel because it was very close to the downtown historic building. surrounding are beautiful, as a Metternich of fact, the hotel itself is an old building modified with the standard modernities. Decoration is nice with paintings and sculptures of the area. I didn't like it doesn't have Internet, wired or wireless, in the rooms. You have to go to the lobby for that. I missed air conditioning though the room had a ceilng fan which sometimes was not enough with these hot afternoons. Puebla's weather is benign, that's why a/c is not a standard issue in some hotels here.

“Not a good hotel”

We stayed here because other hotels that we like in the city center were sold out or too pricey during our weekend visit. It was a mistake to choose this hotel. The toilet got plugged up twice (making the bathroom, even the shower, essentially unusable), the bathroom is tiny and does not easily accommodate an average-sized person, and the breakfast area was so filthy (the staff was overwhelmed and could not bus the tables quickly enough) that we got up and left our free breakfast in favor of buying breakfast at a nearby restaurant. We couldn't wait to get home to take a shower in our own home in Mexico City. The next time we go to Puebla, we'll pay a little more and stay in a more reputable hotel. Puebla is a great city, but our weekend was compromised by the poor quality of this hotel.

“Great location; otherwise disappointing.”

This hotel is in a fantastic location. However, the rooms are very small and really quite inadequate. The gentleman at the front desk was extremely helpful. He was a delight. The hotel was not. After I saw the room, even know I had paid in advance, I checked out. For some travel is, the low price and the great location might override the tiny dreadful room.