Ratings based on 36 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by Y.H from mexico

it is a good hotel, but not a special one

Posted Apr 28, 2014
Pros: only facilities
Cons: staffs should attend guests
when i arrived there, no one attend us. i carried my baggages by myself. that was terrible.
Comment from Hotel Management
May 13, 2014 by Gerente General, Hotel Management
First of all thank you for chose Presidente Intercontinental Puebla and for your time to share your experience with us. Thank you for your comments, We truly appreciate your kind comments regarding our facilities. We take every comment very seriously. Please accept our sincerest apologies for the inconveniences with our bell boys service .We sincerely hope to have the chance to welcome you all back in the near future
4 out of 5
Recommended
for Everyone
by JotaPe from Queretaro

Great Hotel - But why so short?

Posted Mar 30, 2014
The Hotel is great, especially on the weekends as it is a business hotel and is much more expensive on the weekdays. I like the place but the ceilings in the hotel rooms are so short? I can never understand Mexican construction standards - guess they went the cheap way.
Comment from Hotel Management
Apr 2, 2014 by Gerente General, Hotel Management
Let me take this opportunity to thank you for your review and recommendations. I am happy to know that your stay with us was enjoyable. Your kind comments regarding our construction, we will take it into account. We hope to have the opportunity to welcome you on many future occasions.
5 out of 5
Recommended
for Families
by Suresh Patel from Cardiff UK

Comfy beds; Great location; Fantastic service

Posted Jan 17, 2014 on Hotels.com
Staff were very helpfull. Location was right to travel various different site seeing locations etc
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel a little far from downtown.

Posted Jan 13, 2014
5 out of 5
Recommended
for Getaway With Friends
by Daniel from Miami

GOOD AS NEW

Posted Sep 18, 2013 on Hotels.com
This is a very very nice property. The crew is kind and helpful. The food is excellent and they have the best coffee shop in town, for real.
5 out of 5
Recommended
for Everyone
by A verified traveler

very nice stay

Posted Aug 23, 2013
Pros: there was no outside noise and the room had a good size, well decorated
the staff was very nice and helpful, the room was clean and comfortable
1 out of 5
by A verified traveler

Not close to historic center - disappointing hotel

Posted Aug 13, 2013
Location: A 15 minute taxi ride to the historic centre with nothing to do nearby. You are stuck at the hotel unless you have a car or want to take a taxi.
I was furious when I arrived in Puebla only to find that this hotel, that is supposedly close to the historic centre, is about a 15 minute taxi ride. Ridiculous! It got worse from there. The hotel decided to re-grout the tiles on my floor and paint it, on a Saturday night when your hotel is busy! Crazy. The pool was cold (a must when travelling with kids) so we couldn't use it. The service was disappointing with no one ever at the concierge desk and lots of people standing around check-in not doing anything. The breakfast was fine but the rest of the food menu was disgusting. I ordered shrimp tacos and couldn't eat them they smelled terrible. Overall, I would not recommend this hotel to anyone. Oh and the comment about the doors slamming shut is true - so loud in the morning and you can also hear everything people say in the hallways.
5 out of 5
Recommended
for Business Travelers
by Napoleon

This traveler left a rating score only Posted Jul 29, 2013 on Hotels.com
1 out of 5
by George from portland

Rude staff

Posted Jul 22, 2013
Pros: Cleanliness
Cons: Staff and Customer Service.
Location: 10 minutes away from Centro Historico.
Very few knew english. Bar was supposed to close at 2 am and they were closing it down at midnight. Not worth the intercontinental badge.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel Overall

Posted Jun 4, 2013
Overall the experience was great the only issues we had was that our blow dryer didn't work and when we attempted to contact the front desk and room service we had no luck as no one ever answered any phones.