Ratings based on 12 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
100% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom s. mtn tennesse

Above expectations

Posted Sep 23, 2014
Cons: The bathroom. Shower in small cubbie less than a meter away from toilet may be awkward for those who prefer a little more privacy.
I liked the private driveway to acces the hotel, the inner courtyard as well as the open ground feel. The rooms are nicely decorated and best of all very spacious, maybe twice the size of your typical holiday inn express.
Comment from Hotel Management
Oct 12, 2014 by MM GRAND HOTEL PUEBLA, Hotel Management
Dear Raul and Alaine In MM Grand Hotel Puebla we really appreciate your good comments , they are of great value for us. Hopefully we can count with your presence in the near future and have the pleasure of welcoming you personally and give you once again the attention you both deserve. best regards.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom South Bay, CA

Great Hotel! I'd definitely stay there again!

Posted Sep 8, 2014
So I wasn't sure when I booked MM Grand online if I made a right choice but as soon as we (my husband, our daughter and I) arrived, we loved it! The building was beautiful old mexican style (according to my Mexican husband) and the place was very clean. Conveniently located right next to WalMart if you want to save some money for drinks and snacks. We took a taxi from Capu(we took Estrella Roja from Mexico City). Hotel is located a bit hidden from big street. Because the hotel is not right next to big street, it is very nice and quiet. Oh, one thing I should mention. There is no door for toilet to separate from shower though you cannot see it from bedroom,,, lol... So whenever we had to do our business, we were like 'don't come cuz its busy!' There is a nice shower as well as bath tub where we relaxed every night(stayed 4 nights). I loved their shampoo, conditioner, shower gel, and soap so next time I will not have to take take mine. The taxi guy we used was Enrique(from Taxi Express) 2226559076. This taxi looks like regular car but its clean, he was very polite and helpful, and if I ever forget my cell or something in the car, its guaranteed it will be found. Gosh other taxis in Mexico are normally bad condition, dirty and falling apart per my experience. Hotel staffs were nice and polite. We enjoyed our stay and we would definitely stay there again!! (^-^)
Comment from Hotel Management
Oct 11, 2014 by MM GRAND HOTEL PUEBLA, Hotel Management
Dear Mrs Sammie In MM Grand Hotel Puebla we really appreciate your good comments , they are of great value to us. Hopefully we can count with your presence in the near future and have the pleasure of welcoming you personally and give you once again the attention you deserve. best regards
4 out of 5
Recommended
for Everyone
by kingfrom LA

nice hotel, closed to the stores

Posted Jun 7, 2014
Pros: almost everything
Cons: need more space between toilet and shower
Location: closed to the main streets
very nice facility, clean I was very surprise of the staff and I felt good in tis hotel
Comment from Hotel Management
Oct 12, 2014 by MM GRAND HOTEL PUEBLA, Hotel Management
In MM Grand Hotel Puebla we really appreciate your good comments , they are of great value for us. Hopefully we can count with your presence in the near future and have the pleasure of welcoming you personally and give you once again the attention you deserve. best regards.
5 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Apr 22, 2014 on Hotels.com
5 out of 5
Recommended
for Families
by A verified traveler

Posted Mar 26, 2014 on Hotels.com
better if WC would have a door.
Comment from Hotel Management
Oct 12, 2014 by MM GRAND HOTEL PUEBLA, Hotel Management
In MM Grand Hotel Puebla we really appreciate your good comments , they are of great value for us. We are taking care of the bathrooms. Hopefully we can count with your presence in the near future and have the pleasure of welcoming you personally and give you once again the attention you deserve. best regards Julio Sanchez Mejorada F. Executive Director
3 out of 5
Recommended
for Everyone
by FJFfrom Monterrey

Posted Dec 30, 2013
Pros: It is new and rooms are big.
Cons: The layout of the bathroom is terrible.
Location: Puebla's downtown is fantastic. A colonial jewel in México
5 out of 5
Recommended
for Personal Event
by Aureliofrom Mexico City

Super comfortable stay!

Posted Dec 3, 2013 on Hotels.com
did not use the restaurant. Always ate out but the room was superb! Super clean! Really, really nice hotel room.
Comment from Hotel Management
Oct 12, 2014 by MM GRAND HOTEL PUEBLA, Hotel Management
Dear Aurelio In MM Grand Hotel Puebla we really appreciate your good comments , they are of great value for us. Hopefully we can count with your presence in the near future and have the pleasure of welcoming you personally and give you once again the attention you deserve. best regards Julio Sanchez Mejorada F. Executive Director
5 out of 5
Recommended
for Everyone
by Josefrom Los Angeles

Excellent location, wonderful staff, amazing exper

Posted Nov 11, 2013
Pros: Everything is great.
Cons: Maybe a little privacy between toilet and shower.
Location: Its a great location having some many store around walking distance even a casino across the street.
My wife and I went for a mini vacation, Puebla been a middle point of our few destinations. At first MM Grand Hotel fill out my request as WiFi, Laundry, shops and easy access to highways. We have stayed a different hotels but truly MM Grand Hotel has been an amazing experience from their staff, service, food and rooms made us feel extra special. We will definitely make MM Grand Hotel our number one priority hotel in Puebla to stay.
Comment from Hotel Management
Oct 12, 2014 by MM GRAND HOTEL PUEBLA, Hotel Management
Dear Jose In MM Grand Hotel Puebla we really appreciate your good comments , they are of great value for us. Hopefully we can count with your presence in the near future and have the pleasure of welcoming you personally and give you once again the attention you deserve. best regards Julio Sanchez Mejorada F. Executive Director
5 out of 5
Recommended
for Everyone
by cesar

This traveler left a rating score only Posted Oct 30, 2013
4 out of 5
Recommended
by Ronniefrom San Antonio, TX

MM Grand Stay

Posted Oct 7, 2013 on Hotels.com
Brand new hotel located in a residential area. Since it is the first month of operations, there are some issues they will have to address, concerning services and design flaws in the room. Beautiful facility and rooms, attentive workers, etc. Did not use any services outside of the room. The main shortfall of the room was that the beds are very firm, almost too hard for me. Otherwise you get the robe, the house shoes, the safe, the hairdryer, etc. that you get in many nice hotels. They have nice common areas, bar and restaurant. Very quiet for Puebla.
Comment from Hotel Management
Oct 12, 2014 by MM GRAND HOTEL PUEBLA, Hotel Management
Dear Ronnie In MM Grand Hotel Puebla we really appreciate your good comments , they are of great value for us. Hopefully we can count with your presence in the near future and have the pleasure of welcoming you personally and give you once again the attention you deserve. best regards Julio Sanchez Mejorada F. executive director