Double Room, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, in-room safe, desk, iron/ironing board
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Reviews of Clarion Inn and Events Center Pueblo North

2.5 out of 5
Clarion Inn and Events Center Pueblo North
4001 N Elizabeth St, Pueblo, CO

Reviews

5.6
Rating 10 - Excellent. 125 out of 1002 reviews" "
Rating 8 - Good. 194 out of 1002 reviews" "
Rating 6 - Okay. 215 out of 1002 reviews" "
Rating 4 - Poor. 245 out of 1002 reviews" "
Rating 2 - Terrible. 223 out of 1002 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

5.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

8/10 Good

Amy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool at this motel is amazing!
Stayed 1 night in Apr 2024
Response from chris crosier on Apr 19, 2024
Hi AmyThanks for the review. We are glad you stayed and enjoyed everything including the poolWe hope to see you again soon

10/10 Excellent

Melissa

Stayed 1 night in Apr 2024
Response from Chris Crosier on Apr 18, 2024
Thank you Melissa. We are glad you enjoyed your stay and look forward to seeing you soon

10/10 Excellent

Melissa

Liked: Cleanliness, amenities
I enjoy this property they're decent the staffing is amazing and the GM is a wonderful person he takes people situations in consideration and helps moderate what he can so they can have the best day
Stayed 1 night in Apr 2024
Response from Chris Crosier on Apr 17, 2024
Hi MelissaThanks for letting us know how we are doing. We appreciate the kind words and I will share with staff your feedback.We appreciate your feedback and appreciate your business!

8/10 Good

Shelly, Denver

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hallway carpet and general building condition was dirty and rundown so we were apprehensive about going to our room but it was refreshingly clean and updated. The staff was very nice and the room was comfortable and the bed was decent.
Stayed 1 night in Apr 2024
Response from chris crosier on Apr 7, 2024
Hi Shelly. Thank you for the constructive comments. We will immediately be addressing the corridors and maintenance conditions!

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities
Slight problem with the A/C not staying on consistently.
Stayed 1 night in Mar 2024
Response from Chris Crosier on Apr 3, 2024
Hi Chris. Sorry about the electrical issues with your PTAC. We have electricians working on it and it was resolved. We are so sorry about the inconvenience, but we are glad you enjoyed your stay otherwise

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities
Response from Chris Crosier on Apr 3, 2024
Hi David. We are sorry that it appears that your stay was not acceptable. We will be looking into your issues, and we thank you for letting us know how we did.

10/10 Excellent

Satia

Liked: Cleanliness, staff & service
Dinner menu
Stayed 3 nights in Mar 2024
Response from Chris Crosier on Apr 3, 2024
Thanks Satia, we are glad that you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Satia

Stayed 2 nights in Mar 2024
Response from Chris Crosier on Mar 17, 2024
Thank you. We are happy that you enjoyed your stay and we hope to see you again in the future

10/10 Excellent

Satia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice a quite heated pool was amazing
Stayed 4 nights in Mar 2024
Response from Chris Crosier on Mar 12, 2024
Hey SatiaThanks for letting us know how we did. We are glad you enjoyed yours stay with us

4/10 Poor

Rachel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Chris Crosier on Jan 10, 2024
Hi RachelThanks for letting us know how we did. It appears that we have work to do, so please accept my apologies for not meeting and exceeding your expectations. We appreciate and listen to your feedback and appreciate your reviews.

2/10 Terrible

Sidney

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chris Crosier on Dec 13, 2023
We are sorry to hear that you didn't have a good experience at the hotel. We thank you for letting us know how we did. We hear you and we will ensure that your comments are sent to the right department to ensure that we can do a better job in the future.

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Chris Crosier on Dec 13, 2023
We are sorry to hear that you didn't have a good experience at the hotel. We thank you for letting us know how we did. We hear you and we will ensure that your comments are sent to the right department to ensure that we can do a better job in the future.If you would like to reach out directly to the property and discuss your visit, please do so and ask for the General Manager.

8/10 Good

Bobbie

Traveled with family
Liked: Staff & service
The property is a little bit run down. Could use a facelift both outside and inside.
Stayed 2 nights in Nov 2023
Response from Chris Crosier on Nov 29, 2023
Thanks Bobbie. We are working diligently to complete all the upgrades on this building!We thank you for letting us know how we are doing and we hope to see you again soon!

8/10 Good

Stephen

Stayed 1 night in Nov 2023
Response from Chris Crosier on Nov 23, 2023
Thanks Steven. We are so happy that you enjoyed your stay. We look forward to seeing you again soon

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Chris Crosier on Nov 12, 2023
Thank you for letting us know how are doing. We appreciate the time you have taken to let us know how we are doing!

2/10 Terrible

Samantha

Stayed 1 night in Oct 2023
Response from Chris Crosier on Nov 23, 2023
Hi Samantha. I am sorry you didn't enjoy your stay. We do appreciate and listen to all feedback. We will definitely try harder and hope to see you again soon

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Chris Crosier on Nov 12, 2023
Thank you for letting us know how are doing. We appreciate the time you have taken to let us know how we are doing!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Chris Crosier on Oct 18, 2023
Thank you. We are glad that you enjoyed your stay

4/10 Poor

Michelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel advertises a restaurant and lounge it is closed they don't have Cooks. The room was Dusty and definitely needs upgrading and the worst part of the stay was the cockroaches. Do not recommend this hotel the front desk staff was nice and friendly, that was the only nice part about the hotel.
Stayed 5 nights in Sep 2023
Response from Chris Crosier on Oct 6, 2023
Hi Michelle. Thank you for letting us know about your stay. I am so very sorry for your experience as this is not what we like to hear. We will be working with housekeeping and maintenance to ensure that we get your issues resolved ASAP. Thank you for taking the time to let us know how we are doing!

10/10 Excellent

Habib

Liked: Staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Sep 2023
Response from Chris Crosier on Oct 6, 2023
Thanks Habib.

2/10 Terrible

Michelle

Disliked: Cleanliness, property conditions & facilities
There are cockroaches in the room, they advertise a restaurant and bar that is closed. I wouldn't eat there anyway with the cockroaches. Definitely do not recommend staying at this hotel
Stayed 5 nights in Sep 2023
Response from Chris Crosier on Oct 6, 2023
Hi Michelle. Thank you for letting us know about your stay. I am so very sorry for your experience as this is not what we like to hear. We will be working with housekeeping and maintenance to ensure that we get your issues resolved ASAP. Thank you for taking the time to let us know how we are doing!

4/10 Poor

Dave

Disliked: Cleanliness, property conditions & facilities, room comfort
Quality???????
The quality of this hotel leaves much to be desired, not clean and outdated, very dirty and nothing to update.
Stayed 2 nights in Sep 2023
Response from Chris Crosier on Oct 6, 2023
Hi Michelle. Thank you for letting us know about your stay. I am so very sorry for your experience as this is not what we like to hear. We will be working with housekeeping and maintenance to ensure that we get your issues resolved ASAP. Thank you for taking the time to let us know how we are doing!

2/10 Terrible

Josh

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel stay I’ve had in years. Walls falling apart. Terriable shower. Worst experience ever. So bad I won’t even visit that city again!
Stayed 2 nights in Sep 2023
Response from Chris Crosier on Oct 6, 2023
Hi Michelle. Thank you for letting us know about your stay. I am so very sorry for your experience as this is not what we like to hear. We will be working with housekeeping and maintenance to ensure that we get your issues resolved ASAP. Thank you for taking the time to let us know how we are doing!

2/10 Terrible

Lourdes

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very bad unhygienic.
Sep 3, 2023. Trying to stay the weekend at Pueblo, CO. Unfortunatelly we checked in at midnight and our Hotel Clarion was gross with cockroaches, and it doesnt smell clean at all. Hotels.com couldnt relocate us in another desent hotel. Instead give us $75. credit to use in another time. So sad that our plans were ruined and had to go back to our city.
Stayed 1 night in Sep 2023
Response from Chris Crosier on Sep 12, 2023
We are so very sorry for your experience at the hotel. We are sending to management to ensure that things change. We appreciate your comments in letting us know how we are doing..

4/10 Poor

Ashley

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We found roaches and mold in Rm 213. Plus the floors are disgusting. Paint outside and in peeling away. Big waste of money.
Stayed 1 night in Sep 2023
Response from Chris Crosier on Sep 8, 2023
Hi Ashley. We are sorry about your experience at the hotel. We appreciate the time you have taken to let us know how we are doing and you comments have been send to the management.

4/10 Poor

Manuel

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Check-in was good. There’s a big pothole on our way to where the rooms are located and it’s hard to avoid. The bathroom are not cleaned thoroughly, you can see mold/mildew between the sink and counter top. We found a live cockroach the next morning in our room. When we went to breakfast around 8am, there were no cups for the juice, the milk jug was empty, the sausage and bacon were all gone, the waffle batter was empty. It seems they were not in a hurry to refill anything. When I went to check out, the person at the desk was slow coming out of the back and on her cellphone.
Stayed 1 night in Sep 2023
Response from Chris Crosier on Sep 8, 2023
Hi Manuel. We are sorry for your experience at the hotel. I have sent these notes to everybody involved so that we can ensure better service going forward. We appreciate the time you have taken to let us know about your stay so that we can do a better job.

2/10 Terrible

Damon jackson

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches
Stayed 1 night in Sep 2023
Response from Chris Crosier on Sep 8, 2023
Thanks Dameon.

8/10 Good

Thomas

Traveled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2023
Response from Chris Crosier on Aug 30, 2023
Thanks Thomas! We are glad you enjoyed your stay.

4/10 Poor

Teresa

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
will not go back
There was no plastic bags in the ice tray and it was filthy. I walked into the bathroom and there is a bug crawling on the tub. the beds where not very comfortable. If we had needed and Iron there was not one.
Stayed 1 night in Aug 2023
Response from Chris Crosier on Aug 29, 2023
We are so very sorry about your stay. I will be looking up your reservation and room and forward all this information to housekeeping as this was not acceptable.Thank you for taking the time to let us know how we are doing, we really appreciate it.

6/10 Okay

Donna

Liked: Cleanliness, staff & service, room comfort
we checked-in late.. the cleaning ladies started vacuuming the rooms around 730 which made it impossible to sleep in... late check out was 1130 no later despite the fact we checked in at 2am. rooms were decent
Stayed 1 night in Aug 2023
Response from Chris Crosier on Aug 28, 2023
I am so sorry about the early morning issues with the housekeeping as that is not policy. I am glad the room was good, but we will be speaking to the staff about the early morning issues.

8/10 Good

Robert

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Chris Crosier on Aug 16, 2023
Thanks Robert. We are glad you enjoyed your stay!

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Chris Crosier on Aug 15, 2023
Thanks Deborah for letting us know how we are doing and how your stay was. We look forward to seeing you again soon!

8/10 Good

Robert

Liked: Cleanliness, staff & service
Disliked: Amenities
Kind and helpful staff made it a good experience.
Stayed 1 night in Aug 2023
Response from Chris Crosier on Aug 15, 2023
Thanks Robert. I am happy to hear that the service was great! We are glad you enjoyed your stay and look forward to seeing you again soon

8/10 Good

Judy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, room comfort
I think this hotel may have been hit hard by the pandemic. Used to have lounge/restaurant/event center...now the overall property needs some TLC. The rooms were comfortable and clean, fridge and micro. Rooms updated. Bathroom tiny-if you are a large person, it would be hard to get in the bathroom and shut the door. Consider asking if the handicapped room has large bathroom. Had full breakfast, but ran out before the time was up, so we didn't get much...staff was fine. Elevators work so don't have to lug suitcases up stairs. A bit sketchy in the area, but I think that's what Pueblo is dealing with. Pool was gorgeous and long enough to do laps. I would stay there again. Check different price listings before you book!
Stayed 1 night in Aug 2023
Response from Chris Crosier on Aug 8, 2023
Thanks Judy. We appreciate your feedback and are glad you enjoyed your stay. We look forward to seeing you again soon

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Great breakfast! Pool area !grill! Remodeled room
Stayed 5 nights in Jul 2023
Response from Chris Crosier on Aug 5, 2023
Thanks Stephanie. Glad everything went well for you.

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is in horrendous conditions. Walls, floors, all surfaces are filthy. Cockroach infestation is extreme. Rooms, hallways, EVERYWHERE. Man at front desk offered us a refund & we ran far, far away from this disgusting building.
Stayed 1 night in Aug 2023
Response from Chris Crosier on Aug 3, 2023
I am sorry for your experience at the property. You have posted anonymously so I cannot look into this, but currently I am unaware of any of the issues that you speak of. Again, we are so sorry for your experience and rest assured we will be looking more into this.

10/10 Excellent

Ernestina Perez, Castle Rock

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the Location and staff was very friendly, we will come back definitely
Stayed 1 night in Jul 2023
Response from Chris Crosier on Jul 31, 2023
Thank you Ms. Perez, we are glad that you enjoyed your stay!

10/10 Excellent

vamsi

Stayed 2 nights in Jul 2023
Response from Chris Crosier on Aug 2, 2023
Thank you! We are happy that you enjoyed your stay. We hope to see you again soon

6/10 Okay

Vincent

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Chris Crosier on Jul 28, 2023
Thank you for the time you have taken to let us know how we are doing. It is greatly appreciate and we hope to see you again soon!

6/10 Okay

Josh

Stayed 1 night in Jul 2023
Response from Chris Crosier on Aug 15, 2023
Thanks Josh, we are glad you enjoyed your stay and look forward to seeing you again soon

6/10 Okay

Hayley

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Moldy
Hotel smelled of mold. Under the skins it’s separating and it’s all mold
Stayed 1 night in Jun 2023
Response from Chris Crosier on Jun 30, 2023
Hi Hayley. We have immediately pulled that room out of order and will have that sink repaired.I am so sorry for your experience, and I thank you for letting us know about this.We appreciate the time you have taken to let us know we are doing.

6/10 Okay

Nidia

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Facility needs to be updated
Stayed 1 night in Jun 2023
Response from Chris on Jun 15, 2023
Thank you for letting us know how we are doing. We appreciate your feedback! We hope to see you again soon

6/10 Okay

Paul, Trenton

Liked: Staff & service
Stayed 3 nights in Jun 2023
Response from Chris Crosier on Jun 15, 2023
Thank you for taking the home to let us know how we are doing. We appreciate the feedback and hope to see you again soon.

4/10 Poor

kyler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Walked into our room and there were tons of cockroaches, front desk was friendly. We just went to a different hotel
Stayed 2 nights in Jun 2023
Response from chris crosier on Jun 9, 2023
Good afternoon. Please accept our sincerest apologies for this incident. We have immediately taken action on that room. I do see that we provided a refund for your stay. Again, we are so sorry for your experience.

4/10 Poor

Gilbert

Traveled with group
Disliked: Cleanliness
The place needs repairs, which seems to be in progress in some places ( like the bar)
Stayed 1 night in Apr 2023
Response from Chris Crosier on May 19, 2023
We are finishing our updates as we speak. We are sorry for not meeting expectations and we will do better next time

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They were very kind to change our room when we asked
Stayed 2 nights in Apr 2023
Response from Chris Crosier on Apr 21, 2023
Thanks Judy We are glad you enjoyed your stay

10/10 Excellent

Jordan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet is very much a selling point on this one. Its close to a lot of businesses. Its walkable. There is nearby public transportation. The area has some sketchy people wandering about but the Clarion Inn has really good security that is always making their rounds.
Stayed 1 night in Apr 2023
Response from Chris on Apr 10, 2023
Thanks Jordan! We are so glad you enjoyed your stay

6/10 Okay

Robert

Traveled with family
Liked: Cleanliness, staff & service, room comfort
When I walked in it appears to be nice clean hotel and rooms were super clean the only thing I had a problem with was during night or if the room was dark there were cockroaches crawling on the shelves and in the shower tub. The upstairs had a awkward smell in the hallway and I Killed several bugs and bought a can of raid besides that it was a good place to stay..
Stayed 3 nights in Feb 2023
Response from Chris Crosier on Mar 2, 2023
Thanks Robert. We are so sorry there was a problem in your room. We have actively corrected the problem and wish to sincerely apologize for your experience.

2/10 Terrible

Linda

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bad smell in the hallways, laminate floors, bed lumpy and very used up, transients in close proximity to our doors (stayed on the first floor - there is no elevator so we would have had to drag luggage up to second floor). Photos online were great, but not accurate for this location! lounge was closed as it was 'out of season'. Did not stay there . We went to another hotel for the night.
Stayed 1 night in Feb 2023
Response from Chris Crosier on Mar 2, 2023
Hi Linda. We want to apologize for your experience. You are correct that we do not have elevators due to the way this building was constructed. The lounge is closed during our renovation and we are actively getting our liquor license now. We will be speaking with security and maintenance about your exerpience as we have staff who will immediately address the issues with homless and the floor conditions. We are so sorry for your experience but we thank you for taking the time to let us know how we are doing!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed for three days and the room was clean, easily accessible for my disability, and only thing I didn't like was the pool was being repainted while I was there.
Stayed 3 nights in Feb 2023
Response from Chris Crosier on Feb 21, 2023
Thanks Richard. Glad you enjoyed your stay