Ratings based on 81 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom williamsville Illinois
In for a weddingPosted Oct 31, 2014
Cons: nothing to speak of
Location: close to everything, food, entertainment and interstate
Spent four nights and was very happy with my experience. Front desk staff was very pleasant and helpful. Everything was updated and clean. Manager was very nice and concerned our stay was going well.
by A verified travelerfrom Wellington, CO
Very DisappointingPosted Oct 2, 2014
When we attempted to watch tv it wouldn't work. We tried to call the front desk but the room phone wouldn't work either. My husband went to the front desk to report these issues only to discover there were several guests reporting the tv as well. The desk clerk indicated that the satalite was down and no one would come to fix it so there would be no tv until it was fixed. The desk clerk didn't know why our room phone wouldn't work and didn't seem to be concerned about checking into it. The room was full of dust and there was hair in the bathroom sink. The worst part of this was we had to stay as our reservation was non-refundable. This is one hotel we will never stay in again!
for Everyoneby A verified traveler
Posted Sep 14, 2014
Breakfast was very good. The lady that cared for the area was excellent.
for Everyoneby A verified travelerfrom s
Posted Sep 2, 2014
Desk staff was mediocre at best.. Everything else was superb!
for Overnight Stay Before Destinationby A verified traveler
Amazing staff/beautiful viewPosted Aug 27, 2014 on Hotels.com
This is a nice hotel that is easy to access. The beds are comfortable and its very quiet. I absolutely LOVED the staff. The lady managing the breakfast was incredible. Doing much more than her job. I will be recommending this hotel to everyone.
for Familiesby Nathel Gyllingfrom LaJara Colo.
Posted Aug 25, 2014 on Hotels.com
It was all good but the ref. ran all night long with aload noise . Got up and turned it clear off. room.
for Personal Eventby A verified travelerfrom Colorado Springs area, Colorado
Great Hotel except for house keepingPosted Aug 25, 2014 on Hotels.com
Hotel and staff are wonderful!! Even the breakfast service was wonderful. The only issue we had was with the house keeping staff. When we arrived the room was clean and well stocked. Upon return from our event the following day, there was only one clean towel and the coffee for the in-room coffee machine was not re-stocked. Additionally, the house cleaning staff didn't even remove the old coffee filter from the morning. The Desk staff was wonderful and got us more towels and coffee. The next day was almost the same except that they left us clean towels. Everything was wonderful except for the house keeping staff who cleaned well but seemed to have an issue with re-stocking the room.
for Everyoneby A verified traveler
Posted Jul 22, 2014
Used hotel just as a base point to sight see. Very nice facility at a reasonable price.
for Familiesby thrintonefrom Salt Lake City
Great PropertyPosted Jul 3, 2014 on Hotels.com
The staff was friendly, the hotel comfortable and clean. For the price it was great.
for Personal Eventby millicentsdaughterfrom Pacific northwest
A bit disappointingPosted Jun 12, 2014 on Hotels.com
Mattress was not good - way too soft. And the pillows weren't very comfortable. Some of the front desk service was indifferent, with some "attitude." However one of the breakfast ladies was very sweet and I was impressed how she and her co-worker were so diligent in keeping the area clean. I am appalled at the proliferation of chain big boxes has proliferated on the north side of Pueblo. It is awful in my estimation and sad. I wanted to stay downtown near the Riverwalk....where there is still a semblance of a unique and now more beautiful Pueblo.