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Reviews of Microtel Inn & Suites by Wyndham Pueblo

2 out of 5
Microtel Inn & Suites by Wyndham Pueblo
3343 Gateway Dr, Pueblo, CO

Reviews

7.8

Good

Rating 10 - Excellent. 374 out of 1001 reviews" "
Rating 8 - Good. 335 out of 1001 reviews" "
Rating 6 - Okay. 137 out of 1001 reviews" "
Rating 4 - Poor. 76 out of 1001 reviews" "
Rating 2 - Terrible. 79 out of 1001 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jared

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For what we needed it was a good chance
Stayed 1 night in Mar 2024

10/10 Excellent

Bernardo R

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed one more night and they took care of us, Very nice place.
Stayed 4 nights in Mar 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Austyn

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms where very spacious
Stayed 1 night in Mar 2024

2/10 Terrible

Ophelia

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like that the receptionist wanted to charge me almost 4 dollars to chnage my booking from a smoking to non smoking room because apparently i booked a smoking room. I disnt even know they still had a smoking room. The bathroom door is broken and the floor has stains. I will definitely not stay there anymore, the reception is terrible...no prople skils she looks mean and is mean!
Stayed 1 night in Mar 2024

10/10 Excellent

Sherry Lyn

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They allow cats, which is huge for me. I attempted to stay at a motel 6 but between the cops there and that clerk telling me to come back in 10, I left & found Microtel. Service was outstanding at check-in & check-out, room was clean and comfy, and they easily accommodated an easy access room for this limited mobility body. Will stay there again.
Stayed 1 night in Mar 2024
Response from Heather Palma, General Manager on Mar 11, 2024
Thank you for submitting a review regarding your recent stay. We also want to say thank you to the other hotel which gave us the opportunity to showcase how great Microtel Inn & Suites By Wyndham is! We are happy that your travels with your cat were met with kindness, comfortability and cleanliness. We hope to see you during future travels to Pueblo!

2/10 Terrible

Christopher

Stayed 1 night in Mar 2024
Response from Heather Palma, General Manager on Mar 11, 2024
I am sorry that your stay wasn't worth more than a one star rating. We wish we could understand why so we would have the opportunity to correct any issues.

4/10 Poor

Ismael, pueblo

Stayed 1 night in Feb 2024

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and quiet with a nice breakfast
Stayed 1 night in Jan 2024
Response from Heather Palma, General Manager on Feb 8, 2024
Thank you for taking the time to share your experience with us. We are happy to hear that your stay was clean and quiet and that you liked our breakfast. We hope you choose our hotel during future travels to Pueblo!

10/10 Excellent

Cassidy

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice and quiet
Stayed 3 nights in Jan 2024
Response from Heather Palma, General Manager on Feb 8, 2024
Thank you for taking the time to share your experience with us. We appreciate your business and feedback. We are happy that your stay was clean, nice and quiet. We hope you choose our hotel during future travels to Pueblo!

10/10 Excellent

Tiffanie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, clean and quiet room. Friendly staff.
Stayed 1 night in Feb 2024
Response from Caroyl Pacheco- Assistant General Manager on Feb 7, 2024
Thank you for your review, We appreciate your business and your feedback and look forward to serving you again in the future.

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Caroyl Pacheco- Assistant General Manager on Feb 7, 2024
Thank you for you review. We appreciate your business and your feedback, however if there is something we can improve, please feel free to reach out to us directly.

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved Microtel. It was clean and very quiet. The desk staff were nice and helpful and the breakfast was good. I was very impressed with how quiet it was.
Stayed 2 nights in Jan 2024
Response from Caroyl Pacheco- Assistant General Manager on Jan 31, 2024
Thank you Jennifer! We appreciate your feedback and your review and look forward to serving you again in the future.

10/10 Excellent

Nicholas

Liked: Staff & service, property conditions & facilities
Employee at desk was nice, friendly! Felt comfortable
Stayed 1 night in Jan 2024
Response from Heather Palma, General Manager on Jan 23, 2024
Thank you for taking the time to share your experience with us. We appreciate your business and feedback!

10/10 Excellent

Marcia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Heather Palma, General Manager on Jan 9, 2024
Thank you for sharing a review regarding your stay. We appreciate your business and feedback!

6/10 Okay

Robert

Traveled with partner
Stayed 1 night in Dec 2023
Response from Heather Palma, General Manager on Jan 9, 2024
Thank you for taking the time to share a review regarding your stay.

10/10 Excellent

Lorrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls are thin....
Stayed 1 night in Dec 2023
Response from Heather Palma, General Manager on Dec 20, 2023
Thank you for taking the time to share your experience with us. We are saddened to hear that you felt the walls were thin. We appreciate your business and your feedback.

8/10 Good

miguel Agustin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Heather Palma, General Manager on Dec 15, 2023
Thank you for sharing a review regarding your stay. We appreciate your business and your feedback.

10/10 Excellent

Josie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Heather Palma, General Manager on Dec 15, 2023
Thank you for sharing a review regarding your stay. We appreciate your business and your feedback.

10/10 Excellent

Carol

Stayed 1 night in Dec 2023
Response from Heather Palma, General Manager on Dec 15, 2023
Thank you for sharing a review regarding your stay. We appreciate your business and your feedback.

8/10 Good

Renee

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vending machines didn’t work ! Friendly staff !
Stayed 1 night in Dec 2023
Response from Heather Palma, General Manager on Dec 5, 2023
Thank you for taking the time to share your experience with us. We are saddened to hear the vending machines didn't work during your visit. We have shared this with the owner of the machine so he can get it corrected. We are happy to hear our staff was friendly, we appreciate your business and feedback!

4/10 Poor

john

Business traveler
Liked: Cleanliness
Disliked: Amenities
It has been over a week and I still haven't had my $75 "incidentals deposit" returned. I left the room in perfect order after only staying one night. I do not smoke or anything like that and gave them ZERO reasons to keep my deposit. This is criminal.
Stayed 1 night in Nov 2023
Response from Heather Palma, General Manager on Nov 28, 2023
Thank you for taking the time to share your concerns with us. I verified your account and we did drop the authorization for the deposit prior to your check out on November 22. The process of the authorization is we take the deposit upon check in, this is an authorization only, not a charge. When you check out if there isn't any damages, missing items, etc., we release the deposit. This means that the authorization disappears like it never happened. In the end, you should see no charge from Microtel Pueblo Southgate on your credit card. It's an auth and a drop. never a charge and refund. Please check again, you should see no transactions from the hotel directly. Thank you!

10/10 Excellent

Emily

Traveled with family and small children
Liked: Cleanliness, staff & service
The staff was super friendly and kind.
Stayed 3 nights in Nov 2023
Response from Heather Palma, General Manager on Nov 28, 2023
Thank you for taking the time to share that the staff was super friendly and kind. We appreciate your business and your feedback.

10/10 Excellent

Paolo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Heather Palma, General Manager on Nov 14, 2023
Thank you for taking the time to share your experience with us. We appreciate your business and feedback.

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find
Stayed 1 night in Oct 2023
Response from Caroyl Pacheco, Assistant General Manager on Nov 6, 2023
Thank you for sharing a review regarding your stay.

10/10 Excellent

Alfred

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Almost perfect review
When we checked in on Saturday, the woman at the desk was very, very unfriendly. I was surprised as these are the folks greeting you. Other than that, our stay was great. Room was clean and comfy.
Stayed 1 night in Oct 2023
Response from Caroyl Pacheco, Assistant General Manager on Nov 6, 2023
Thank you for sharing a review regarding your stay. I apologize your check-in was less than pleasant. I will address this with the front desk staff as it is our goal to provide excellent customer service to all our guests.

4/10 Poor

Christopher

Disliked: Property conditions & facilities
Place was clean but shows the age of the building. A renovation would help especially since the rate for the room was way more than it should due to the condition of the rooms and the smallness.
Stayed 1 night in Oct 2023
Response from Caroyl Pacheco, Assistant General Manager on Nov 6, 2023
Thank you for sharing a review regarding your stay, we appreciate your feedback.

6/10 Okay

Andrew

Stayed 1 night in Oct 2023
Response from Caroyl Pacheco, Assistant General Manager on Nov 6, 2023
Thank you for sharing a review regarding your stay.

2/10 Terrible

ROBIN

Disliked: Cleanliness, staff & service
Room reeked of smoke
Be careful booking. They have smoking floor. We chose a standard queen room which did not indicate it was smoking or nonsmoking and were given a smoking room. When we asked for a nonsmoking room we were told that was all they had available and would not refund our money even though we did not stay and they were turning customers away.
Stayed 1 night in Sep 2023
Response from Heather Palma, General Manager on Oct 18, 2023
Thank you for taking the time to share your experience with us. All we had at the time of your booking was a smoking room, the reservation does clearly state that a smoking room was reserved. We were turning people away because we were sold out on this particular day. I am sorry that you did not see that a smoking room was booked, that was the last room availability at that time.

10/10 Excellent

miguel Agustin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick access to i25
Stayed 2 nights in Oct 2023
Response from Heather Palma, General Manager on Oct 18, 2023
Thank you for taking the time to share your experience with us. We appreciate your 5/5 rating regarding your stay. We hope you choose our hotel during future travels to Pueblo!

10/10 Excellent

Jacqui

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnight stop. Had everything I needed
Stayed 1 night in Oct 2023
Response from Heather Palma, General Manager on Oct 18, 2023
Thank you for taking the time to share a review regarding your stay. We are happy that you had a great overnight stop at Microtel Inn & Suites By Wyndham Pueblo-Southgate. We are happy that you had everything you needed while staying here.

10/10 Excellent

Jeffrey

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Great service
Great hotel, it is a little dated, but very comfortable. The hotel could use a better maintenance crew, but they do well with limited skills. Staff is super friendly, they will help you with anything that you need.
Stayed 10 nights in Oct 2023
Response from Heather Palma, General Manager on Oct 18, 2023
Thank you for sharing a review regarding your stay. We will share your feedback with our staff who I am sure will be encouraged by your remarkds.

10/10 Excellent

Jina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Heather Palma, General Manager on Oct 11, 2023
Thank you for sharing a review regarding your stay! We are happy that you enjoyed your stay 10/10! We hope you choose Microtel Inn & Suites By Wyndham Puebloi-Southgate for your future lodging needs!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Heather Palma, General Manager on Oct 2, 2023
Thank you for taking the time to share a review regarding your stay. We are happy you found our hotel to be worthy of a 10!

10/10 Excellent

MARQUITA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and very friendly and helpful staff
We had car trouble and had to stay the night. This was a nice place to stay. It was clean, affordable and the staff was great.
Stayed 1 night in Sep 2023
Response from Heather Palma, General Manager on Oct 2, 2023
Thank you for taking the time to share your experience with us. We are appreciative of your kind words. Thanks so much!

10/10 Excellent

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business
Great staff, very helpful and courteous, they had everything fresh and clean. Great breakfast, waffles, coffee, juice and fresh fruit.
Stayed 6 nights in Sep 2023
Response from Heather Palma, General Manager on Oct 3, 2023
Thank you for taking the time to share your experience with us. We are elated to hear that the staff was great, helpful and courteous. We are pleased to hear that you enjoyed our complementary continental breakfast in the morning, We hope you choose our hotel during future visits to Pueblo!

6/10 Okay

Vincent

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Pros: good size room, Cons: busy with truckers, limited parking
Stayed 1 night in Sep 2023
Response from Heather Palma, General Manager on Oct 2, 2023
Thank you for sharing your experience with us.

8/10 Good

Bernadette

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Heather Palma, General Manager on Oct 2, 2023
Thank you for taking the time to share a review regarding your recent stay!

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room and comfortable bed
Stayed 1 night in Sep 2023
Response from Heather Palma, General Manager on Oct 2, 2023
Thank you for sharing a revieww regarding your stay. We are happy that your room was very nice and the bed was comfortable. We hope you choose our hotel during future travels to Pueblo!

10/10 Excellent

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Excellent staff, I travel for business and this is the first time that stayed here. I will be staying here again when I visit Pueblo.
Stayed 6 nights in Sep 2023
Response from Heather Palma, General Manager on Oct 2, 2023
Thank you for taking the time to share kind words regarding your recent stay. We are happy to hear that your stay was great and all staff excellent!

10/10 Excellent

irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room very clean and spacious for two older couple. Carpet needs cleaning including hall way. Staff friendly and helpful. I would stay here again.
Stayed 1 night in Sep 2023
Response from Caroyl Pacheco, Assistant General Manager on Sep 17, 2023
Thank you for your feedback, we appreciate your business and will take every measure to correct the problems experienced during your stay.

10/10 Excellent

Bruno

Stayed 1 night in Sep 2023
Response from Heather Palma, General Manager on Oct 2, 2023
Thank you for sharing a review regarding your stay.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Heather Palma, General Manager on Sep 5, 2023
Thank you for sharing your review with us! We are happy you found your stay worth a 10! We hope you choose our hotel during future travels to Pueblo!

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shower pressure is low, the sink faucet leaks rather badly
Stayed 1 night in Sep 2023
Response from Caroyl Pacheco, Assistant General Manager on Sep 17, 2023
Thank you for your feedback, we appreciate your business and will take every measure to correct the problems experienced during your stay.

8/10 Good

Peter

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
State Fsir
We arrived late and the toilet was plugged up. The morning hostess came and fixed it. The handicapped showers curtain is too dhort so water sprays all over the floor msking it slippery
Stayed 1 night in Sep 2023
Response from Heather Palma, General Manager on Sep 5, 2023
Thank you for sharing your experience with us. We are happy the morning hostess was able to aide the issues you experienced in a timely manner. We hope you choose our hotel during future travels to Pueblo!

6/10 Okay

John

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It’s fine
Nothing to write home about really. It was a bed and bathroom, nothing more. AC was nice since you could set the temp rather than just hi/med/low which you get in some hotels and you can never get a comfortable temp. Staff was friendly. Breakfast was bare minimum but the coffee was good
Stayed 1 night in Sep 2023
Response from Heather Palma, General Manager on Sep 5, 2023
Thank you for sharing a review with us. We appreciate your business and feedback!

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the fair
Stayed 1 night in Aug 2023
Response from Heather Palma, General Manager on Sep 5, 2023
Thank you for sharing a review with us, we appreciate your business and feedback!

10/10 Excellent

Taesik, colleyville

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was convenient and room was very clean. The breakfast was good. I wish the room has offered the twin beds instead queen.
Stayed 1 night in Aug 2023
Response from Heather Palma, General Manager on Aug 29, 2023
Thank you for taking the time to share your experience with us. We are happy that our location was convenient and room very clean. We appreciate your business and feedback. We hope you choose our hotel during future travels to Pueblo!

4/10 Poor

David

Disliked: Staff & service, property conditions & facilities
Very Poor. Make another Choice!
Not so good. Location Ok. Close to restaurants. But night staff very rude. It was almost like we were interrupting her at check in. She just ignored us at first. The got up from her desk reluctantly, no greeting or anything. Basically, what do you want. Rooms are very small. Bed barely fits in room. Never stay here again.
Stayed 1 night in Aug 2023
Response from Heather Palma, General Manager on Aug 29, 2023
Thank you for taking the time to share your experience with us. We appreciate your business and your feedback. This is an unusual occurrence at our hotel. I am sorry this was your experience. We are a smaller hotel, thus the name Microtel but we take great pride in our hotel and our guests. Thank you for sharing your experience! Please accept our apologies!

2/10 Terrible

Nick

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute garbage.
Stayed 4 nights in Aug 2023
Response from Heather Palma, General Manager on Sep 5, 2023
Thank you for sharing a review with us.