Desk, blackout drapes, iron/ironing board, free WiFi

Reviews of Comfort Inn & Suites Pueblo

2.5 out of 5
Comfort Inn & Suites Pueblo
3910 Outlook Blvd, Pueblo, CO

Reviews

7.8

Good

Rating 10 - Excellent. 229 out of 638 reviews" "
Rating 8 - Good. 226 out of 638 reviews" "
Rating 6 - Okay. 94 out of 638 reviews" "
Rating 4 - Poor. 53 out of 638 reviews" "
Rating 2 - Terrible. 36 out of 638 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

John W.

Liked: Cleanliness, staff & service, property conditions & facilities
Served well. Good breakfast
Stayed 3 nights in Apr 2024
Response from Wayne General Manager on Apr 15, 2024
I am glad you enjoyed out breakfast and hotel. Thank you for letting us know.

10/10 Excellent

Anita, Gypsum

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable bed, slept so well. Also super nice staff
Stayed 1 night in Mar 2024
Response from Assistant Manager Robert Martinez on Mar 7, 2024
I am happy to see that our hospitality was acceptable and you were pleased with our accommodation's. looking forward to seeing you return

4/10 Poor

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Wayne Robelia General Manager on Feb 26, 2024
I am sorry you were not happy with your saty. We would very much like to know what if any issues you had so we can address them. Thank you.

4/10 Poor

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Wayne Robelia General Manager on Feb 26, 2024
I am sorry you were upset with your stay and that we reqwuire a security deposit. it clearly states on the wesite you booked with that we do require a security deposit. I feel it is unfair of you to giver a negative revuiew to us because you chose to not read ot ignore the security deposit information that is clearly stated.

8/10 Good

Debra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, not fancy, but clean and quiet. Friendly, helpful staff. A short walk to a number of dining options, although the majority of dining options would require a long walk or a short drive to cross a busy street. Happy to see the pool and hot tub both working! The hot tub wasn't deathly hot, so some may not like it, but I loved it. The pool was too cold even for this warm blooded girl, despite being inside. One warning: DO NOT put your room keycard near your other credit cards or your phone- they will deactivate the keycard!
Stayed 5 nights in Feb 2024
Response from Wayne Robelia General Manager on Feb 16, 2024
I am happy to see you had an overall great stay.

10/10 Excellent

Lonnie

Stayed 2 nights in Jan 2024
Response from Wayne General Manager on Mar 20, 2024
Thank you for letting us know what a great stay you had.

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Manager Robert Martinez on Jan 22, 2024
Thank you for taking time out of your day to give us a review we really appreciate the positive feedback. I will let my staff know we hope to see you again

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Wayne Robelia General Manager on Feb 7, 2024
Thank you for letting us know what a terrific stay you had.

2/10 Terrible

ZAC

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Wayne Robelia General Manager on Jan 8, 2024
I am sorry you did not enjoy your stay. I would very much like to know the issue so we can resoplve it or at least make sure it is not repeated in the future.

10/10 Excellent

Jeanne

Stayed 1 night in Dec 2023
Response from Wayne Robelia General Manager on Jan 8, 2024
I am glad you had an amazing stay.

10/10 Excellent

RICKY

Stayed 1 night in Dec 2023
Response from Front Desk Manager Robert Martinez on Jan 22, 2024
Thank you so much for taking time out of your day to give us a 5/5 we really value positive reviews. We hope to see you again

8/10 Good

Natalie J

Stayed 1 night in Dec 2023
Response from Wayne Robelia General Manager on Jan 3, 2024
Thank you for letting us know what a great stay you had.

2/10 Terrible

Melissa

Traveled with pets
Disliked: Staff & service
It is not some place I felt safe & it's overall vibe was terribly ghetto like. It made me edgy, and I slept poorly there, and I am very sorry I did not stay at the Holiday express. My idea is your stay should be relaxing & you should not have to be concerned about your vehicle being safe or yourself. The rating was similar to the Holiday express, but I guarantee you it was no where near it.
Stayed 1 night in Nov 2023
Response from Wayne Robelia General Manager on Dec 5, 2023
I am sorry but our hotel is not ghetto. You did not report any issues during your stay so we could address them. We are one of the safest hotels in town because of our strick security procedures to the point that theh battered women's shelter uses are hotel .

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was very clean, remodeled, reasonable price, and located near our destination.
Stayed 2 nights in Nov 2023
Response from Wayne Robelia General Manager on Nov 28, 2023
Thank you for takingthe time to let us know that you enjoyed our hotel and it's location.

10/10 Excellent

Emory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Wayne Robelia General Manager on Dec 18, 2023
Thank you for letting us know what an aamzing stay you had.

6/10 Okay

Tommy

Stayed 2 nights in Nov 2023
Response from Wayne Robelia General Manager on Dec 18, 2023
I am happoy to see you had agood stay. Thannk you.

10/10 Excellent

Jose

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed over a week and the management was very helpful.
Stayed 1 night in Nov 2023
Response from Wayne Robelia General Manager on Nov 16, 2023
I am glad I was able to help you with all you needed. Thank you for letting me know.

8/10 Good

Lynette

Liked: Cleanliness, staff & service, room comfort
Quiet and comfortable
The bed was comfortable and quiet to sleep. I enjoyed the pool and hot tub.
Stayed 3 nights in Nov 2023
Response from Wayne Robelia General Manager on Nov 15, 2023
I am glad you had such an enjoyable stay. Thank you for letting us know.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great stay at the hotel. The room was nice and peaceful.
Stayed 1 night in Nov 2023
Response from Wayne Robelia General Manager on Nov 8, 2023
Thank you for letting us know you had such a great stay.

6/10 Okay

Tyrel

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Room said they we're cleaned. Rooms were slightly dirty and hallway was extremely dirty. Very noisy with people slamming doors. Night staff was rude
Stayed 1 night in Nov 2023
Response from Wayne Robelai General Manager on Nov 7, 2023
I am sorry you heard guests slamming doors. However, if yo uwould have reported this to the Freont Desk Agent we would have addressed the issue with the guests making the noise. As this is revew is the first time you mentioned this,we cannot address the issue. We clean our hallways every shift adn I assure you they are not dirty

8/10 Good

Shaina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room with a bad bathroom
There was a little bit of an issue with our room due to traveling with our small (17lb) dog - apparently only SOME rooms are pet friendly (this is listed in very small fine print- and it is listed as "pet friendly" everywhere else online). Dwayne - the manager called us and fixed the issue - however, he was only able to get us an ADA room since everything else was booked up. We appreciate this very much, however, due to the room accessibility requirements, there was not a bathtub, just a walk-in shower, which is not easy when traveling with an infant and small child. The shower was old with cracks in the floor at the wall, and it got water ALL over the bathroom. We had to place towels in a barricade to prevent water from running into our room. The entire bathroom floor had water on it after showering. Other then this, the stay was great- room very comfortable, pool was clean and well maintained.
Stayed 2 nights in Oct 2023
Response from Wayne Robelia General Manager on Nov 2, 2023
Yes only some rooms are pet friendly as is the case with all hotels that allow pets. It does clearly state on the online site which rooms they are. We have no control over the format these thrid party website use as they are not our sites. It also states that if you are trveling with a pet to contact the hotel directly to see about availability of the pet rooms.

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Wayne Robelia General Manager on Oct 25, 2023
I am glad you has such a great stay.

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Muy buen servicio, la habitacion muy comoda y limpia y excelente ubicacion
Stayed 3 nights in Oct 2023
Response from Wayne Robelia General Manager on Oct 20, 2023
Me alegra que haya tenido una estadía tan increíble y que haya encontrado nuestras habitaciones tan limpias y cómodas, así como nuestro servicio al cliente. Gracias por hacernos saber.

10/10 Excellent

Jodi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Wayne Robelia General Manager on Oct 18, 2023
Thank you for letting us know what a wonderful stay you had.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Wayne Robelia General Manager on Oct 10, 2023
Thank you for lettingus know what a terrific stay you had.

8/10 Good

Graciela

Stayed 1 night in Oct 2023
Response from Wayne Robelia General Manager on Oct 10, 2023
I am glad to see you had a great stay.

8/10 Good

Eric

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
No manner, no professionalism, no class
It was an alright stay. I would give it a better review but I found the front desk night worker rude and since she wasn’t doing a great job and messed things up because she is new, the least she could do was smile and be polite!!! I couldn’t even tell you a name since she wasn’t wearing a name plate. I also only know she was new because the guy who was at the front desk told me she was new and bragged that she only made two mistakes, one was on my room and the other my friends. It seemed he lacked professionalism as well.
Stayed 1 night in Oct 2023
Response from SC on Oct 7, 2023
Eric, i understand when you come to a hotel the front desk should be able to get you in you room and make the check in as pleasant as we can and we do are best to do that. but we do have people training at times and yes we do make mistakes not olney at training at other times too we are human. nothing we do is done intentionally so I do apologize for inconvenience this may have cause you. and we do not like for anyone to fill we are being unfriendly are unprofessional we will talk to are frunt desk and let them know we need to try harder next time.

10/10 Excellent

Rhonda

Liked: Amenities, property conditions & facilities
Clean and comfortable
Stayed 2 nights in Oct 2023
Response from Wayne Robelia General Manager on Oct 5, 2023
I am glad you had such a wonderful stay

10/10 Excellent

Juana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The weather was amazing
Stayed 1 night in Sep 2023
Response from Wayne Robelia General Manager on Sep 26, 2023
I am glad you enjoyed the weahter.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Wayne Robelia General Manager on Sep 21, 2023
I am glad you had a good stay. Thank you.

6/10 Okay

GLORI

Liked: Staff & service, room comfort
Room smelled like dirty feet. Other wise it was ok.
Stayed 1 night in Sep 2023
Response from sc on Sep 10, 2023
Glori Ifully regert this occurred.are housekeeping team will be making necessary changes to make sure nothing like this happens again.and it makes me happy to know you did not let this ruin your entier outlook on are hotel im thankfull to know eveyting eals was good with your stay.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really liked it!
Nice, modern, comfortable and clean. Great breakfast!
Stayed 1 night in Sep 2023
Response from sc on Sep 10, 2023
David we are happy you had a nice comfortable stay. we look forward to your next stay.

8/10 Good

Renee

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good safe choice.
The comfort inn was a safe clean room. It has complimentary breakfast and the basic amenities.
Stayed 1 night in Sep 2023
Response from sc on Sep 9, 2023
Renne we are happy you felt safe with us and your room was clean.

6/10 Okay

Terry

Liked: Staff & service, room comfort
Smelly Room
When we checked in the room it smelled like animal and the manager came in and sprayed some type of odor eater. It's not that we don't like animals, we just don't want to sleep in the same room that they have. I've stayed in Comfort Suite Hotels before that was much nicer than this one. We'll not be staying there again. My Husband and I were thinking of even changing hotels.The manager explained that there was only two maids working that day so that was a problem because neither one of us wanted to shower because we didn't know if the dog had been in the bathtub and whether it had been cleaned properly.Next time we'll be sure to ask if the hotel is pet friendly because we'll book somewhere else.
Stayed 1 night in Sep 2023
Response from Wayne Robelia General Manager on Sep 8, 2023
You booked a room that clearly states it was a pet friendly room. We even explained this at check in. The room had a very slight smell and our rooms are cleaned very well. We even offered to move you rooms, which you declined.

2/10 Terrible

Angel

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk trying to be nice but was rude. They had lemon water and sweet tea they didn't change daily they added more ice in the dispenser the next day.
Stayed 2 nights in Aug 2023
Response from Wayne Robelia General Manager on Sep 7, 2023
The lemon water and tea are changed every day. We are required to have it available 24/7. We do not change it every hour and dump out perfect fresh lemon water and tea just to ensure that our guests see that we have changed it out. The dutied of changing it completely fall to the breakfast attendant and the Night Audit.

10/10 Excellent

DONALD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from sc on Sep 3, 2023
thanks for your 10 out of 10 review we are happy you enjoyed your stay with us.

10/10 Excellent

Isaiah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For finding a place to stay a night quickly this was a good place for sure. Nice quite and easy. One thing I found disliking was the bed itself. Pretty dirty looking 😬 Over all great.
Stayed 1 night in Aug 2023
Response from sc on Sep 3, 2023
i would like to thank you for staying at comofrt inn with us. im happy to here that you had a nice and quite stay with us. however im so sorry that you bed was not to your liking I will be speaking with the housekeeping manger to make sure this dose not happen again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Wayne Robelia General Manager on Aug 28, 2023
Thank you for letting us knoiw what an amazing stay you had.

2/10 Terrible

Tia

Disliked: Staff & service
Dont stay here auto theft
My vehicle was stolen. Was not given much time past checkout to get things figured out. No one offered to check camera even though they said the spot was on camera.
Stayed 2 nights in Jun 2023
Response from Wayne Robelia General Manager on Aug 30, 2023
That is not true. I did check the cameras at your request and as I explained to you, the cameras did not show anything as many other vehicles in the parking lot were blocking the view. As I and my Assistant manger are the only ones with the pasword to the cameras, you had to wait unitl I came into work to view them.

4/10 Poor

Terry

Stayed 1 night in Aug 2023
Response from Wayne Robelia General Manager on Aug 17, 2023
Judging by the review score, there was an issue with your stay. I would very much like to know what that was so we could possibly remedy it or at least make sure it does not occur in the future. Thank you.

8/10 Good

Bob

Stayed 1 night in Jul 2023
Response from Wayne Robelia General Manager on Aug 28, 2023
Thank you for taking the time to let us know you had a great stay.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Samantha at the front desk was very helpful, needed a bigger room and she immediately found me another room to my satisfaction, courteous and helpful. The hotel does need some remodeling.
Stayed 1 night in Aug 2023
Response from Wayne Robelia General Manager on Aug 7, 2023
I am glad you were happy with the resolution Samantha offered. I will make sure she knows. Thank you.

8/10 Good

Thomas

Stayed 4 nights in Jul 2023
Response from Wayne Robelia General Manager on Jul 26, 2023
Thank you for letting us know what a great stay you had.

10/10 Excellent

Myrna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful
Stayed 1 night in Jul 2023
Response from sc on Jul 23, 2023
We are happy you injoyed your stay here with us and are stuff was able to make you feel welcomed

8/10 Good

Randal

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2023
Response from Samantha on Jul 16, 2023
Thanks

8/10 Good

Deborah

Stayed 3 nights in Jul 2023
Response from Wayne Robelia General Manager on Jul 12, 2023
I ap[preciate you taking the time to let me know what a good stay you had. Thank you.

6/10 Okay

Michael

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Fair but not great
It was not as we expected. It was clean and the employees were nice. However, it wasn’t in the nicest area and it was a little rundown. There were men sitting around the outside table without shirts drinking and smoking. It wasn’t cared for as well as it could have been-maintenance wise.
Stayed 1 night in Jun 2023
Response from Wayne Robelia General Manager on Jul 6, 2023
I am sorry you were uncomfortable with the area around the hotel. However, we do not have any control over these businesses outside of our property. The men outside were contractors staying at the hotel as guests. If you would have let us know you were unconfortable with them being in the sun with shirts off, we could have said something to them.

10/10 Excellent

Darla

Stayed 1 night in Jun 2023
Response from Wayne Robelia General Manager on Jul 20, 2023
Thank you for letting us know what a wondeful stay you had.

10/10 Excellent

Catina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Wayne Robelia General Manager on Jun 26, 2023
Thank you for letting us know what a terrific stay you had.

2/10 Terrible

Michael

Stayed 2 nights in Jun 2023
Response from Wayne Robelia General Manager on Jun 26, 2023
Judging by the score you gave, there was an issue with your stay. I would very much like to know what it was so we could address it or at least make sure it does not reoccur in the future. Thank you.