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Reviews of Santa Fe Inn Pueblo

2.5 out of 5
Santa Fe Inn Pueblo
730 N Santa Fe Ave, Pueblo, CO

Reviews

5.6
Rating 10 - Excellent. 75 out of 392 reviews" "
Rating 8 - Good. 78 out of 392 reviews" "
Rating 6 - Okay. 56 out of 392 reviews" "
Rating 4 - Poor. 58 out of 392 reviews" "
Rating 2 - Terrible. 125 out of 392 reviews" "

5.6/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

5.2/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

8/10 Good

David

Stayed 7 nights in Feb 2024

6/10 Okay

Leonel

Disliked: Staff & service
Stayed 2 nights in Dec 2023

2/10 Terrible

Angelina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Inadequate heating in freezing conditions! Had to leave property and NO REFUND!!! Establishment should be closed down!
Stayed 1 night in Nov 2023

10/10 Excellent

Jimmy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean plenty of towels
Stayed 1 night in Nov 2023

4/10 Poor

ALMA ROSA

Disliked: Cleanliness, property conditions & facilities, room comfort
Muy malo
La Sra de la recepcion ya nos esperaba, bien Al pasar por el estacionamiento nos dimos cuenta de lo descuidado y sucio que estaba todo Al llegar al cuarto vimos que estaba con polvo, las camas tenian solamente las sabanas que se veian sumamente sucias, nos salimos y rentamos otro hotel, me sorprendio que Hoteles.com pueda tener este hotel en sus listas
Stayed 3 nights in Oct 2023

4/10 Poor

Joyce

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth your money at all
I’m sorry, but I don’t recommend this place to anyone- very dingy and bare, and not cozy feeling at all. Not real clean. No comforter on bed. Heater didn’t work so we asked about it and she gave us a portable one, didn’t work either.. The outer grounds was awful. Just not a good feeling at all- we almost pulled out and left for something better.
Stayed 1 night in Oct 2023

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent value, I don't know what people want for reasonable amt, it was clean, they were exceedingly kind and I have zero complaints. Will come again if i need to
Stayed 1 night in Sep 2023

2/10 Terrible

Lynnette

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
GROSS STAY @ SANTA FE INN
The room that we paid for was a King size bed, which we did not get, it was a Double Bed & the toilet would'nt flush & the tub was gross & wasn't cleaned. We've been staying @ Santa Fe Inn for years WILL NOT BE STAYING THERE AGAIN!
Stayed 1 night in Sep 2023

2/10 Terrible

Natasha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unsafe and dirty.
Stayed 2 nights in Sep 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Ernest

Stayed 1 night in Aug 2023

4/10 Poor

Anthony, Richardson

Business traveler
This property is in bad shape and may be under renovation , but this should be indicated in listings. There were flies in my room that I could not get rid of, the wifi didn't work and when I asked about it I was told that it never worked in that area. The lighting was dim. There was no entry to the lobby with all transactions handled through a thick plexiglass window, creating a hostile atmosphere. The one positive was the staff, which was upbeat and welcoming even when telling me there was nothing they could do to help.
Stayed 2 nights in Sep 2023

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Maritha

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures shown for this property are nothing like what you drive up too. The office is closed up only talk through a window and the pool has been closed for 3 yrs now and there is no restaurant and the Wi-Fi router was hooked up right outside my room and still there was no connection in the room. There is rooms closed up with signs on the doors that there is absestas that can cause cancer and the lady next to us said she had bugs in her room. This place is also in homeless downtown area.I wish I could share the pictures I took. Also there is no other Hotels around there to move too. This place is false selling and needs to be taken off the sight and Expedia obviously doesn’t check on their customers updated info so no one is held accountable lesson learned
Stayed 1 night in Sep 2023

2/10 Terrible

Laura

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst I’ve ever seen in 20 years
Roach in bathtub, black mold on bath tiles. Caulking peeling, wallpaper peeling, iron oxide stains in tub, A/c didn’t cool room, stained carpet, worn furniture, tattered bedspread, sink wouldn’t turn off, “non-smoking” room smelled like smoke, cobwebs on door handles, asbestos exposed ceiling. Something in the mattress cut my knee TWICE.
Stayed 1 night in Aug 2023

8/10 Good

Justin

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Excellent value for the $. If you just need a place to crash for a night or 2 this is the spot
Stayed 2 nights in Aug 2023

4/10 Poor

Jordan

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Very old room with a lot of very worn in the stains on most surfaces. Said they had to modify breakfast due to Covid but all 3 staff I saw didn’t have any face masks on. I feel they use that to just justify giving you a paper bag with a granola bar and a piece of fruit in it when the expectation is there is a full breakfast.
Stayed 1 night in Aug 2023

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Melissa at the front desk was extremely nice but that is the only positive thing about that hotel.
Stayed 2 nights in Aug 2023

2/10 Terrible

Elizabeth

Disliked: Cleanliness, amenities, property conditions & facilities
Door has been broken and not properly repaired, wallpaper was peeling, carpet was filthy (my feet turned black from walking on it), air conditioner ineffective (97°outside), tub was chipped, pitted and rusty, no accessable outlets near the bed, WiFi did not work. I could go on but you get the idea.
Stayed 1 night in Aug 2023

2/10 Terrible

Clara

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No pool available no spa available and no ice machines on property that worked while saying all was available
Stayed 3 nights in Aug 2023

2/10 Terrible

gary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terribel experience
it was a very bad experience the air conditioning was a portable one with a broken output of hot air so i suffered with the heat of the room
Stayed 1 night in Jul 2023

2/10 Terrible

Debby

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
The property is completely run down had no working facilities nor air conditioning. There is extensive damage to the entire building including the parking lot. Including what looks like fire damage to the structure. Completely unsafe and jus horrible.
Stayed 1 night in Jul 2023

10/10 Excellent

Leroy

Traveled with partner
It was a great place and very inexpensive we loved it'
Stayed 1 night in Jul 2023

2/10 Terrible

Boykin

Disliked: Cleanliness, staff & service, property conditions & facilities
Asphestos warnings everywhere, no pool, no laundry, no lobby. Nothing your web site said about this place was true. Non refundable even when I got here and it was not even close to what was advertised.
Stayed 1 night in Jun 2023

2/10 Terrible

Benjamin

Disliked: Cleanliness, staff & service, property conditions & facilities
Nobody to check in with no one answered phone for number left to call.
Stayed 1 night in Jun 2023

6/10 Okay

Eric

Liked: Staff & service
Disliked: Cleanliness
When I got to the hotel, they told me they had no reservation for me. The staff was able to get me a room, and for a lower price than was listed on Expedia. The hotel was fine, for what it is, but Expedia was extremely disappointing and I am unlikely to use again.
Stayed 1 night in Jun 2023

2/10 Terrible

James

Disliked: Cleanliness, staff & service
Santa Fe inn Pueblo Colorado
This place is an absolute embarrassment and hotels.com should be ashamed of themselves for recommending this as a reputable place to stay. I reached out to them and they offered me no help whatsoever. I had to find my own place to stay in Pueblo Colorado. Hotels.com should be ashamed for claiming this place as a preferred location for anyone with any kind of decency!!!
Stayed 1 night in May 2023

4/10 Poor

Kathy

Traveled with family
Disliked: Cleanliness, room comfort
Don't stay here!
This motel should not be on the Hotels.com site. The grounds were dirty, they allow extended stays, and the room was barely adequate. There was only a space heater for warming the room, and you had to choose between the TV or heater as there was only one place to plug them in. By morning, we were freezing! I wouldn't have wanted to leave a space heater on all night anyway. The staff was very good and friendly, but the hotel was awful. I would never stay there again.
Stayed 1 night in Apr 2023

2/10 Terrible

Theresa, anytown

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
There was detritus, goo, hair, crusty food and glitter everywhere. The shower faucet was ripped out, towels were dusty and stained, 1 bathroom light out of 3, peeling floor laminate. Pubes in one bed, dried something in the other. Easy walk to Taco Bell.
Stayed 1 night in Apr 2023

4/10 Poor

Timothy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The place is run down. There was bugs in the room. The bed was worn down. The pillows are super thin. No restaurant on site.
Stayed 1 night in Apr 2023

4/10 Poor

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

Guadalupe, Federal Heights

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Feb 2023

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST hotel ever
This is the worst hotel I have stayed in in my life. There was apparently a smoking area outside our room but the smell of smoke was worse inside the room. This was supposed to be a smoke-free room. We tried to get another room, but were told they didn't have any and that they could not refund our money as we had paid online. Even though they said they were "sold out", there were only enough cars in the parking lot to fill at most a quarter of the rooms. The heater didn't work right. It was either too hot or too cold. Hot water ran in the bathtub all the time. We could not shut it off. There were bugs in the bathroom, in the tub and in the mini fridge. It was a two night stay, but there was no maid service at all. There was no desk to set up a computer. We had to pull out the single nightstand to get access to an electrical plug. When we checked in, we had to call to get service. There wasn't even a doorbell to get somebody to come. The lobby didn't look anything like the one at Hotels.com. To to it off, I started noticing bug bites on my chin before we even checked out and within 24 hours I had at least 30 bug bites on my body.
Stayed 2 nights in Oct 2022

4/10 Poor

David

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I guess the price was OK but, there was no coffee in the room, only one chair, no bedside reading light, no ice machine, no office.
Stayed 2 nights in Sep 2022

2/10 Terrible

Adriene

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yuck!!!!
When we arrived it smelled like someone just got done smoking in the unit, it also smelled old and stale. Room wasn't clean, tub was all burned with cigarette and had roaches in the tub. The bed was very worn out, I could feel the springs and one side of the bed where everyone sits was worn badly. I called the office for the bug situation to see about moving to another room, they said they didn't have any so the next day they leave roach gel for us to apply. hahaha not happening! I went down for family and the Chili Festival. There were no vacancies anywhere else or I would have left and they did not credit any of my stay. I will never stay there again. Oh, there was a big, dead, roach inside one the pictures on the wall. This place is nasty!!!!
Stayed 2 nights in Sep 2022

8/10 Good

Deborah

Liked: Cleanliness, staff & service
Good room for the price
The hotel was very old and worn. The staff was incredibly friendly. The room was clean and free of smells and any kind of bugs. I think they are making a great effort to make it a nicer place. The price was fair.
Stayed 1 night in Sep 2022

2/10 Terrible

Anthony

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
We walked in and there were bed bugs so we Tierney around and left
Stayed 1 night in Sep 2022

6/10 Okay

William

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
SanteFe
HVAC not working
Stayed 1 night in Sep 2022

2/10 Terrible

Chandler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bedbugs run
Stayed 1 night in Aug 2022

8/10 Good

Ross

Liked: Staff & service, amenities, property conditions & facilities
It was in an area convenient to my stay ! It was clean !
Stayed 1 night in Aug 2022

2/10 Terrible

josie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
They did not demand a credit card for incidentals. Compare this treatment to most other motels that tell you they want to record your credit card numbers for any unpaid incidentals. These high priced motels then charge your account without your knowledge for $50 or $60 that you then have to follow up to get your money back. That gives the Santa Fe Inn a big leg up over motels like the Gaylord Rockies in Denver. That was the 15th still no credit on the 18th. Little motels like these are full because they are honest business people.
Stayed 2 nights in Jun 2021

2/10 Terrible

Daniel

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

2/10 Terrible

chantel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place ever!! Filty and unsafe
Absolutely the worst place i have ever stayed. Room was beyond gross
Stayed 1 night in Jun 2021

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice motel
I really liked the room friendly staff and extremely nice
Stayed 12 nights in May 2021

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
both nights we stays, cops were at the motel. first night they were looking for someone... 2nd night they tased either one of the employees there, or a friend of an employee... long story short, it was a fight between employees i think. first room we were in the ac didnt work.. 2nd room we stayed in the sink was leaking (reached the carpet)
Stayed 2 nights in Jun 2021