Ratings based on 354 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Business Travelers
by A verified travelerfrom Toronto

Nice Hotel, great Location!

Posted Mar 15, 2015
Pros: Mainly the location, very friendly staff.
Cons: The bathroom layout a little odd. The location of the toilet was really bad.
Location: The hotel is located in the heart of the downtown Madrid, a lot of nice restaurants near by, nice walk options to explore the city.
Overall the hotel was good, great location and lots of restaurants near by.
5 out of 5
for Everyone
by A verified travelerfrom Hamburg

Schönes Hotel und super gelegen!

Posted Mar 10, 2015
Pros: Ein NH Hotel, aber in einem wunderschönen alten Gebäude, von innen sehr modern und schick!
Location: Inmitten von schönen Plätzen, und fußläufig zur "Freß-Markthalle" am Plaza Mayor und zum Ausgehviertel.
Ein schönes Pärchenwochenende bei sonnigem Wetter in Madrid mit kurzen Fußwegen zum Plaza Santa Ana, dem Mercado San Miguel hinter der Plaza Mayor und dem Ausgehviertel La Latina. Wir kommen ganz bestimmt wieder!
5 out of 5
for Couples
by A verified travelerfrom edinburgh

Fabulous hotel in great location

Posted Mar 6, 2015
We booked the hotel for a special celebration. We stayed in a junior suite, which had separate dressing room, living room and bedroom and we were not disappointed - it was everything we hoped for. There was a great choice for breakfast and the staff were all very helpful. The hotel is next to Plaza Santa Ana where there are lots of restaurants to choose from and is also only 5 mins from Plaza Mayor and the fabulous Mercado San Miguel.
5 out of 5
for Everyone
by A verified traveler

Posted Mar 4, 2015
One of the best weekends away I've had for a long time and I would recommend it to anyone visiting Madrid!
2 out of 5
by A verified travelerfrom seattle

Very mediocre!

Posted Feb 28, 2015
Pros: Expedia
Cons: Mattress, airflow and temperature, furnishings.
Location: Near the Prado, Atocha train station, and large city park.
Location was convenient to much that Madrid has to offer. Poor lobby and amenities. Pleasant staff but minimal. Room was small but adequate. Room furnishings were stark and without charm. Bed was rock hard and quite uncomfortable. Room was overheated and the management was unable to cool it. Apparently inside rooms are known to overheat but they can't adjust accordingly. Cable TV had 3 English speaking channels, BBC,,CNBC, and a French news channel in English. I really would have appreciated CNN and even an entertainment channel in English. With so many pleasant hotels in Madrid there is no reason to stay at this one, especially considering the high price.
5 out of 5
for Everyone
by A verified travelerfrom Rio de Janeiro

A week resting and walking through Madrid

Posted Feb 23, 2015
Pros: Location, size and modern decoration of the room, cleanness.
Cons: Ventilation / air conditioning didn´t worked properly.
Location: The Plaza Santa Ana region is central with lots of restaurant options near by and a walking distance to main attractions.
I spent a week in the company of my wife resting and walking around Madrid. We chose a slightly larger room (Jr Suite) for more comfort during our stay. It was worth it. The room, two-story, had a nice room and a good bathroom on the first floor and the bed, quite comfortable, in the second. The hotel was quiet, nicely decorated and clean. The staff met us in everything we asked for. The location was great. The only bad thing was the air conditioning which was locked in a heating mode and kept the room very warm without possibility to do anything about it.
5 out of 5
for Everyone
by A verified travelerfrom Geneve

Posted Feb 11, 2015
L'hotel: accueil sympathique, chaleureux. Endroit propre, et bien entretenu. Intérieur soigné, design, moderne. Personnel aimable, souriant, discret et toujours à disposition. Bel étalage au buffet du petit-déjeuner, où on se réjouit de trouver du jamón ibérico, fromages et pâtisseries régionaux, fruits et jus frais. La chambre: bien aménagée, lit confortable malgré des oreillers en mousse un peu trop fermes (sélection possible d'un oreiller de plume en supplément). Plateau avec bouilloire, thé, machine à café, et bouteille d'eau très apprécié. Beau linge de bain. Belle qualité de produits de bain, mais on aurait aimé avoir des articles de toilette (tout ce qui est cotton, bonnet de douche, cotton-tiges...) Manque d'eau chaude un matin dans la douche. Le quartier: animé, dynamique, jeune. Abondance de bars et petits restos, que ce soit modernes ou plutôt "de quartier". Impeccablement situé pour la visite de musées ou les promenades en ville.
5 out of 5
for Everyone
by A verified traveler


Posted Jan 23, 2015
Pros: Staff was very polite and helpful. We stayed 3 days while in transit to Bangkok from Miami.
Cons: We had a standard room which was a little small. I was offered an upgrade but declined...budget.,
Location: The amount of attractions within a 2 mile walk is amazing...
Great hotel for Madrid attractions. Plenty of small resturants in the area.
4 out of 5
for Everyone
by A verified travelerfrom Peru

perfect Location

Posted Jan 13, 2015
For us were very near to everywhere... The attention was awesome...
2 out of 5
by A verified travelerfrom Roma.

Molto deluso dalla struttura.

Posted Jan 6, 2015
Pros: Posizione ma non la esposizione sempre all'ombra.
Cons: Veramente TUTTO considerando che e' venduto come un 5 stelle al prezzo di un 5 stelle!
Location: La posizione,come ripeto e' buona ed e' questo a mio avviso che induce la NH a venderlo come un 5 stelle ma dietro l'angolo c'e anche un IBIS...
Non un 5 stelle ma al massimo 3.Nonostante posizione centrale, struttura in origine un condominio con tutti i limiti delle adattazioni : assoluta mancanza di una hall,stanze con tetti bassi,piccole e con finestre vecchie e senza insonorizzazione necessaria a contenere grande trambusto serale e notturno locale,bagno piccolo con un ridicolo lavandino,personale seppur gentile con grandi limiti in termini di presenza e tatto(ogni mattina ti aggrediscono chiedentoti il numero della camera appena metti piede nella piccola ed angusta zone colazioni). Veramente una grossa delusione considerando i soldi spesi e le aspettative di poter deliziarsi di un 5 stelle!.NH non dovrebbe vendere tale struttura per tale.Siamo stati molto delusi in quanto conosciamo,viaggiando spesso in alberghi di livello come un vero 5 stelle dovrebbe essere.