Ratings based on 6 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
100% of guests recommend
3.3 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Kasparus from Astana

HIGHLY RECOMMENDED

Posted May 1, 2014
Most commendable about the hotel is its excellent restaurant. After heading out to the various beach palapa restaurants and being ripped-off with bad food and terrible service, we had dinner at the hotel restaurant once and never looked back! Food was well-priced, the menu varied – with an amazing vegetarian selection (unheard of in Mexico) – and every dish we sampled was absolutely delicious. The bungalows are not bungalows at all but rather a kind of house with 4 apartments. That said, each has a very private feel and has a pleasant terrace with table, chairs and hammock. There is a very nice pool in leafy surroundings with sun-loungers. The apartment itself is spacious with basic furnishings. There is a free purified water dispenser on each floor which is excellent. The TV has English channels. Within a few steps of a gorgeous white-sand beach with large waves. The hotel is within short walking distance of an ATM, shops, and a supermarket. The air-conditioning is efficient but oddly placed. The ceiling fans work well although they are rather noisy. On the down side, the wifi although free had a very weak signal. The service at the front desk was variable from somewhat hostile to passable. The apartments on the lower floor are not recommended because of foot traffic – try for one on the top floor. Although the terraces are sea-facing, you cannot see the sea because of the tall palm trees on the beach covering the view. Overall, highly recommended.
4 out of 5
Recommended
for Everyone
by Lorraine from Vancouver, Canada

A laid back vacation

Posted Mar 10, 2014
Pros: It's charming in every way, the staff are great and the food very good for the price. The main hotel is quieter than the bungalows.
Cons: The beds and pillows. Also the A/C was located in the living room so the bedroom door had to be left open as it was very hot and humid/
Location: Explore the Adoquin and Rinconada for great food. Whale watching, fishing, snorkeling and beginner and experienced surfing are good.
We stayed in Bungalows Santa Cruz, located in two buildings adjacent to Hotel Santa Fe. The Bungalows were clean, with basic kitchen supplies and a hammock on the front porch. The entire complex has beautiful gardens, four smaller pools so that you can choose where you want to hang out and is quiet. Located on the main corner at the northern end of the zicatela, so it's convenient to get to everything. The only negative was that the bungalows faced right onto the street, so it was on the noisy side. Also the pillows were hard as well as the beds, so keep this in mind if this bothers you. The beaches are beautiful. Fishing is good and abundant. Whale and dolphin watching is prime in this area. It's very safe and you can walk pretty much anywhere. Best restaurants are on the Adoquin and Rinconada,and the Sushi place on the Zicatela strip is amazing. The restaurant in the Casablanca Hotel serves the best gourmet food at very reasonable prices (located on the Adoquin). No pressure to buy anything from the vendors. People are friendly. Taxis cost 25 pesos pretty much anywhere
3 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Oct 9, 2013 on Hotels.com
3 out of 5
Recommended
for Personal Event
by Crystal from California

Bungalows Santa Cruz/hotel Santa Fe

Posted Jun 19, 2013 on Hotels.com
Reservation staff did not speak English. They were neither friendly nor unfriendly. Rooms were huge. Restaurants staff spoke English and the food was good but s little pricy.
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Aug 30, 2011 on Hotels.com
4 out of 5
Recommended
for Families
by A verified traveler from Naperville, IL

Bungalows Santa Cruz

Posted Mar 30, 2011
This is a decent place to stay. Very well located in Puerto Escondido with easy walks to the main beaches. It is right next to the Hotel Santa Fe, and the two properties share a reception desk and staff. The rooms are fine. The property itself is nice, fairly extensive, atomospheric. There are four swimming pools in all between the two hotels. We went for a swim at the nicer of the two pools at the Bungalows Santa Cruz, pictured on the website, and we were told by another guest that it was a private pool only for certain bungalows. We never verified this with the staff, just left and went to a different pool. The staff was very stingy about giving towels. They only gave us two towels for our family of four, and were very reluctant to give us more. That was disappointing. I had to ask for more towels twice, and they never came, so my husband went to the front desk and was able to get just two more.