Terrace/patio

Reviews of Hotel Escondido, Puerto Escondido, a Member of Design Hotels - Adults Only

4 out of 5
Hotel Escondido, Puerto Escondido, a Member of Design Hotels - Adults Only
Carretera Salina Cruz - Pinotepa, Villa de Tututepec de Melchor Ocampo, OAX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 110 out of 150 reviews" "
Rating 8 - Good. 25 out of 150 reviews" "
Rating 6 - Okay. 9 out of 150 reviews" "
Rating 4 - Poor. 4 out of 150 reviews" "
Rating 2 - Terrible. 2 out of 150 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
secluded paradise!!! loved the design of the hotel the staff was suuuuper amazing the food great rooms with character, private plunge pool, hamaca and daybeds. i loved every minute of this experience! thank you hotel escondido!!!
Stayed 3 nights in Jan 2024
Response from Sofia Espinoza on Jan 19, 2024
Dear Marina, We greatly appreciate your review and the opportunity you have taken to share your experience.We were delighted to read that you enjoyed your stay, we were so happy to be part of your vacations and wish to thank you very much for your gracious comments about our hotel services and colleagues.We hope very soon to have the honor of welcoming you to our small paradise.SincerelySofia EspinozaFront Desk Manager

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best stays, amazingly beautiful quiet and unforgettable
Stayed 2 nights in Dec 2023
Response from Sofia Espinoza -Front Desk Manager on Jan 14, 2024
Dear Jonathan, We greatly appreciate your review and the opportunity you have taken to share your experience at Hotel Escondido with other travelers.We were delighted to read that you enjoyed your stay, we were so happy to be part of your vacations and wish to thank you very much for your gracious comments about our hotel services and colleagues.Please be assured that our engineering team will take immediate actionsWe hope very soon to have the honor of welcoming you to our little paradise.Sincerely

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2023
Response from Sofia Espinoza Front Desk Manager on Jan 14, 2024
Dear Alex, We were delighted to read that you enjoyed your stay, we were so happy to be part of your vacations.We hope very soon to have the honor of welcoming you to our small paradise.Sincerely

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Belén Hernández on Apr 21, 2023
Estimado Srita Sarfati;Muchas gracias por su amable calificación.Esperamos que nos brinden el honor de tenerlos nuevamente en nuestro pequeño paraíso.Saludos cordiales,Staff de Hotel Escondido

6/10 Okay

john

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Belén Hernández on Apr 21, 2023
Dear Mr. Bielenberg;Thank you very much for your kind rating.We hope to have the honor of having you again in our little paradise.Best regards,Escondido Hotel Staff

10/10 Excellent

Maria

Stayed 2 nights in Feb 2023

10/10 Excellent

Andres Manuel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Muy bueno

10/10 Excellent

Ashley, Columbia

Stayed 2 nights in Jun 2022
Response from Amairani Rojas on Oct 14, 2022
Dear Miss. Naik;Thank you very much for your kind rating.We hope to have the honor of having you again in our little paradise.Best regards,Escondido Hotel Staff

8/10 Good

Dina

Stayed 1 night in Apr 2022
Response from Amairani Rojas on Oct 14, 2022
Dear Miss. Nasser-khadivi;Thank you very much for your kind rating.We hope you will give us the honor of having you again in our little paradise.Best regards,Escondido Hotel Staff

10/10 Excellent

Linda, Bainbridge Island

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting. For any one looking for a lap pool this is your place. 50 meter pool along the ocean. Sunrise or sunset swims. Food was great, rooms quiet and clean and staff friendly
Stayed 3 nights in Apr 2022
Response from Amairani Rojas on Oct 14, 2022
Dear Miss. Warren;Thank you very much for your kind review.We hope you will give us the honor of having you again in our little paradise.Best regards,Escondido Hotel Staff

10/10 Excellent

Joseph

Liked: Cleanliness, property conditions & facilities, room comfort
The perfect place to relax and unwind.
The hotel beat my expectations. Great rooms, with private area and plunge pool. Superb setting. Excellent pool located on the beach and perfect for exercise swimming. (Almost 25 meters). Lots of nice little touches such as free fruit and cold water. Brilliant to see no single use plastic. Toiletries were all refills and no plastic water bottles were seen. Well done. Only issue was the dinning time. You can’t eat before 8pm on the meal plan. This is very late especially with time zone change. I felt hungry and tired every night, so this needs to be reviewed. There was no flexibility and you can see many guests sitting at the table from 19:30 waiting to get the orders for food. Service was also hit and miss depending who you got. Brush up on your Spanish. !
Stayed 3 nights in Jan 2022
Response from Amairani Rojas on Oct 14, 2022
Dear Mr. Sanderson;Thank you very much for your kind review.We hope you will give us the honor of having you again in our little paradise.Best regards,Escondido Hotel Staff

8/10 Good

Irina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
An absolute dream of a place. The design, location and atmosphere - all excellent. One of the best hotels I have ever stayed. If I had to think of minuses - the dinner at the hotel was a little inelegant and averagely tasting. And the other thing - they actively try to make money of you off small things. The location is very isolated ( which was great), but it makes it hard to reach shops et.c. Make sure you take sun cream, your favourite snacks and anything you might need - otherwise expect to pay.
Stayed 1 night in Jan 2022
Response from Amairani Rojas on Oct 14, 2022
Dear Miss. Razumovskaya;Thank you very much for your kind review.We hope you will give us the honor of having you again in our little paradise.Best regards,Escondido Hotel Staff

10/10 Excellent

carlos, VAIL

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Location is perfect
Stayed 2 nights in Oct 2021
Response from Amairani Rojas on Oct 14, 2022
Dear Mr. Prieto;Thank you very much for your kind review.We hope you will give us the honor of having you again in our little paradise.Best regards,Escondido Hotel Staff

4/10 Poor

Enrique

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Zero maintenance, not in accordance to the rates… wouldn't recommend it
Stayed 4 nights in Oct 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Escondido is an absolute gem – perfect for a getaway where all you want to do is relax in a beautiful place. It's pretty far from other main beaches like Zicatela and Carrizalillo (but the beach the property is on is gorgeous (can't swim in it though bc of the strong waves). Staff is so nice and on top of it, rooms are great, and the food is yummy. Dinner is a rotating menu but we were pleasantly surprised at the variety of the mains and quality of desserts (they served garlicky fish one night and fettuccini the next). Cocktails are amaaazing and go very well with a long swim in the pool that overlooks the private beach. Def want to come back!
Stayed 3 nights in Aug 2021
Response from Sofía Espinoza_ Front Desk Manager Hotel Escondido on Aug 25, 2021
Dear Guest; Hoping and this message find you very well. On behalf of the Hotel Escondido team, I would like to thank you for taking the time to give your gracious comments following your stay with us. We greatly appreciate the evaluation of your experience in Hotel Escondido. We are happy that your experience at Hotel Escondido has exceded your expectations; the most important thing for us is to make your stay an unforgettable experience. We look forward to welcoming you back to Hotel Escondido soon. Sincelery

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experiencia para recordar!
Decidimos pasar dos días de luna de miel en Hotel Escondido. Les puedo decir que el servicio, las instalaciones y nuestro cuarto excedieron nuestras expectativas. Es un lugar para adultos, para relajarse y divertirse. Recomendado.
Stayed 2 nights in Jul 2021
Response from Sofía Espinoza_ Front Desk Manager Hotel Escondido on Aug 25, 2021
Estimado Abraham, Esperando y este mensaje le encuentre muy bien. Reciba saludos desde Hotel Escondido. Agradecemos infinitamente el tiempo que ha invertido en compartir sus comentarios, estamos felices de que su experiencia en Hotel Escondido haya excedido sus expectativas, lo mas importante para nosotros es hacer de su estancia una inolvidable Experiencia. Nos reiteremos a sus ordenes y esperamos pronto tener nuevamente la oportunidad de ser anfitriones en este lugar mágico . Cordialmente.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very remote with a long secluded stretch of beach with a few small houses here and there. A great rocky portion is on one end of the beach and fun to climb and watch local fishermen. Also, the Manialtepec Lagoon is right down road, and excellent for kayaking and bird watching.
Stayed 5 nights in May 2021

6/10 Okay

Alexander

Liked: Cleanliness, property conditions & facilities
Fine. Lots of areas for improvement
Amazing hotel in terms of location and atmosphere. However, many smaller details weren't satisfactory. Given the high cost of the hotel, I did expect better service and more flexibility from the staff. The staff did not assist reservations to Casa Wabi or the hotel's Omakase restaurant (even though they promised to do so when we arrived). No laundry services available ("it's broken, sorry"). Location is amazing. So is the pool. Food is very good. There were some complaints that the bar lacked basics (like Bailey's) but that wasn't a big deal for us. Overall this is an excellent place to stay, just keep your expectations in check.
Stayed 4 nights in May 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property is located about a mile of the main road. Making it a very quiet place. all of the guest accommodations are thatched roof stand alone cottages. The staff were very nice. Do watch out for couple of things. A: Check the bills that one signs for things like drinks, food etc. Got charged for cigarettes and drinks, that were not ordered. The front desk staff reversed the charges. But had to sign a paper saying that all of the disputed items were not consumed by me. That tells me that charging for things not ordered by the guests is a common practice. B: Got the stomach bug. So please come prepared with Pepto or similar medicine
Stayed 2 nights in Apr 2021

2/10 Terrible

Verified traveler

Traveled with group, Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
RATS IN KITCHEN,BUGS ON BED, RUDE & $$$$! The management: The ladies at the front desk were extremely rude, we overheard unprofessional conversations they were having in Spanish about us that they didn’t think we could hear. For how expensive the hotel is, you would think they would cater to ALL their guests better but maybe it’s only if youre rich that they treat you with respect. The room: Our bed had silverfish bugs on it when we walked in. The nice bellman called someone and he came with a towel and literally brushed them on the floor, accidentally squashing one and smearing it on the white bedspread. The nice guy from maintenance told us we could request a net over the bed if we wanted to because the bugs fall from the roof that’s made of wood and palm. The bed was hard, the pillows too The included dining: brunch - they said we were too late they were finishing up & we’d have to wait for supper in 3 hours. Next closest food 10 min away. kitchen staff was actually great, BUT there were rats crawling on the restaurant bar. We’re told that the hotel is surrounded by vegetation w/no way to prevent the rats from hanging out. Chef Ratatouilles supper was atleast tasty, if you can get past the thoughts of rats in the kitchen. Breakfast was also included but it starts at 8 and we had to leave for the airport at 7. No offer was made to prepare anything sooner, they did however give us an apple, ham sandwich, and juice box to go.
Stayed 1 night in Mar 2021

10/10 Excellent

ANGEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EVERYTHING WAS PERFECT...
Stayed 2 nights in Feb 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2020

10/10 Excellent

Hai

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020
Response from Ana Sánchez // Front Desk Manager on Sep 27, 2020
Dear Tony, It was our pleasure having you and your brother over. I'm glad you had a great stay and I really hope seing you soon and THANK YOU for taking the time to leave a review.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness
A few snafus
Beautiful place, great food and design but lacking in basic services ( a/c was out for entire first day without any acknowledgement from staff. Hot water was sparse ( rarely available) and lighting in the room abysmal (couldn’t read my book!). No manager around. Staff is sweet but often young and inexperienced. Not fault of hotel but no swimming in ocean ( too rough). Hotel pool is glorious, though. All in all, a good experience but be ready for a few snafus.
Stayed 3 nights in Mar 2020
Response from Ana Sánchez// Front Desk Manager on Mar 23, 2020
Dear Guest, I'm glad you enjoyed our food and our design. Thank you for taking the time to share your comments, this keep us motivated to upscale and always bring the best service to our guests. We hope having you over at Escondido again. Best regards.

10/10 Excellent

Richard, Boston, MA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful site. Unfortunately, dangerous undertow/waves made it impossible to swim in ocean. Food mediocre at restaurant.
Stayed 4 nights in Feb 2020
Response from Ana Sánchez // Front Desk Manager on Feb 16, 2020
Dear Richard, We are glad that you enjoyed our hotel and the little paradise we have created for all our guests. You are right about the ocean, however there are some moments during the day or some months that the ocean is calm, but it can change from one moment to another. That’s why that if the flag is red on the beach, we recommend our guests not to swim. I'm sorry our food wasn’t of your expectations, we always work with fresh local ingredients and put our mayor effort in every plate. I look forward to welcome you again to Hotel Escondido and ensure you a memorable stay. Cheers!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Ana Sánchez// Front Desk Manager on Feb 16, 2020
Dear Guest, Thank you for your kind words, we appreciate your feedback. We hope having you soon again at Escondido. Best regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Ana Sánchez// Front Desk Manager on Feb 3, 2020
Dear Michael, Thank you very much for your review, we hope you had an amazing time in Escondido and look forward your next stay with us.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily the best hotel I have stayed in. Perfect for a relaxing weekend.
Stayed 3 nights in Jan 2020
Response from Ana Sánchez// Front Desk Manager on Jan 29, 2020
Dear Guest, Thank you for your kind words, we aprecciate your feedback. We hope having you soon again at Escondido. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019
Response from Itsabel Guandulay on Jan 3, 2020
Dear Guest, I hope eveything is well and are safe back home. Thank you for your feedback during your stay in Escondido. Hope to see you back in Escondido. Best regards,

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel at a beautiful, endless beach.❤️
We stayed for one week. The hotel is super easy going, the staff is very nice. The food is extremely good and the location of the property is amazing. Kilometers of white sandy beaches, very secluded and relaxing location. It’s great for a week to relax, enjoy beautiful sunrises and sunsets or go for a surf. The massages in the so are exceptionally good. We will come back!
Stayed 7 nights in Dec 2019
Response from Itsabel Guandulay on Jan 3, 2020
Dear Stephan, I hope you had a safe flight home. Thank you for your lovely comments. We were so happy to have you in Escondido, it makes me happy to read this type of comments, and to know that you loved our paradise. I hope the surf clases were of your likes and that you enjoy Puerto Escondido. Hope to see you real soon! Best Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Itsabel Guandulay on Dec 9, 2019
Estimado Huésped, Espero se encuentre bien. Gracias por su feedback sobre su experiencia con nosotros y por sus recomendaciones.. Esperamos tenerlo pronto de regreso. Saludos cordiales,

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay a couple of days and be at peace
The setting is amazingly beautiful and tranquil, but there isn’t much to do except hang out near pool as the location is isolated. The staff is very friendly and attentive, especially Eric who is terrific. The food is delicious and the drinks go down easy. However I wish there were meat options as the menu is mostly seafood, which I don’t eat due to allergies. With that said, we have been here before, enjoyed being here again, and will be back ASAP.
Stayed 2 nights in Nov 2019
Response from Itsabel Guandulay on Dec 5, 2019
Dear Michael, Thank you for your feedback. It makes me extremely happy to read comments like this, I am really happy that your stay was of your like. Our staff loves their job and is always attentive to our guest needs. As for meat options will definitely let the chef know your comment. Please do visit us soon, we will be more than happy to have you back. Best Regards,

8/10 Good

Barbara, St. Petersburg, FL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, relaxing place to stay with friendly and accommodating staff. However, it was very hot, and our AC wasn't working. It was finally fixed on our 2nd night. Further, on our 3rd and last night, there was a huge storm, and it knocked out the power so that we had no electricity and no running water. We couldn't use the toilets as they wouldn't flush. Also, we had paid for full board, which included breakfast and dinner. But we were not advised that the included dinner started at 8 p.m., so we were charged for dinner that we had at 7 p.m. But the hotel and its location are breathtakingly beautiful. We just had some bad luck.
Stayed 3 nights in Nov 2019
Response from Itsabel Guandulay on Nov 27, 2019
Dear Ms, Barbara, Thank you for your feedback of your stay in Escondido. We were really excited to have you in Escondido and it makes us happy that the hotel was of your like. As for the storm, I would like to offer an apology for all the inconvenience that was cause by the storm. As you know Nature is very unpredictable. We would love if you would come back and stay another night with us, i would be more than happy to give you our best rate and make sure you have a great stay. Please do not hesitate in contacting us. Best regards

10/10 Excellent

Paulina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The food is to die for! And the place itself is heaven. The staff makes you feel at home. Do not expect AC that works.
Stayed 4 nights in Nov 2019
Response from Itsabel Guandulay on Nov 14, 2019
Dear Ms. Paulina, Thank you for the time taken in letting us knows your feedback of the Hotel. It makes me happy to know that the hotel was of your likes and that our staff made you feels at home. As for the AC, they do work, it`s just that the shields of the doors and windows has to be closed and it only cools around the bed side. I offer an apology for this inconvenience you had. Please let us know if you decide to visit us again I would be more than happy to make for this. Best regards,

6/10 Okay

JC, Los Angeles

Traveled with partner
Liked: Cleanliness, staff & service
How should I start, it is one of those hotels you want to love, but there is this sensation that there is something missing. For the cost; you would expect an out of this world experience, but instead, you end up with a hotel that is trying to do something great, but is missing on the execution. The hotel is secluded, you will need to take a 30 - 40 minute taxi to arrive to their location. Hotel does not provide their own transportation, instead they help you book a taxi with the airport, which will cost you 1,400 mxn, ~70 usd for a roundtrip. I was able to find transportation to and from at a fraction of that cost. If you truly want to be secluded, this is the hotel for you, but be warned that you will be far from the city center and other beaches. It would not be a big issue, but you are solely depended on the hotel to arrive to the main highway since they have this road that is not well kept that makes it difficult to get off the premises. I attempted to walk the road, which is about 1.5 miles from the entrance of the hotel to the main road, but fail short because of the conditions. Luckily, a local gave us a lift to the main road. So if you are trying to see the other beaches or the other great activities Puerto Escondido has to offer, you will either need to make a local connection or depend on the hotel, which will cost you a pretty penny, For example, seeing the bioluminescence phenomenon, it will cost you 1,300 mxn/person, which is about 65 usd. Ran out of space...
Stayed 4 nights in Aug 2019
Response from Itsabel Guandulay on Aug 29, 2019
Dear JC, I hope you had a safe flight home. First of all I would like to thank you for taking your time in posting us your comments and experience in Escondido. Escondido lives up to its name, being on a virgin beach on the coast of the state of Oaxaca. A short distance from Puerto Escondido, the Mexican mecca of surfing, this refuge of peace and quiet offers an escape from the routine and stress of everyday life, leaving no other option than to enjoy. We are far away from town, so we normally recommend our guest to rent a car if you will be traveling to Puerto Escondido or we can have a taxi booked for you. Most of our guest once they enter Escondido does not leave at all during their stay with us. We do not count with transportation from the main entrance since all of our guest arrive in their own transportation or taxis from the airport. We are very organized and try to do our best to keep our guest happy. Regarding prices they are set to be the best service and also fulfill our guest needs, most activities include transportation, equipment and personal tour guides, so they do not miss out on the attractions Escondido has to offer. Once again thank you for your comments and hope to see you soon. Please give us the opportunity to make your future stay with us unforgettable. Kind regards,

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel of your dreams
Hotel Escondido is simply too notch overall. Ana - the concierge- sent a pre arrival welcome email to ensure everything was set up for us for arrival including the hotels shuttle. This place is a perfect retreat from the busyness of town life. It's rather remote which makes it authentic and beautiful however you'll either need a rental car or to take the hotel shuttle to get to the town about 45 minutes away. Hower we found really no need to go to toe other than one day just to see the other beaches and a different experience. The bungalows are private yet not to far apart and the sheet /bed quality are 4start hotel quality. You are sung to sleep at night by the local birds and frogs. It was a bit of a shock the first night and then I learned to love it. Do get the half board option it is 100% worth it. The breakfast was very good but the dinner was amazing. Yes amazing. Saul the chef makes unique yet tasty experiences every evening. Also, let the hotel schedule the horse back riding and hot spring for you. It is done by a local family who owned several lovely horses and you ride through almost untouched scenery en route to a private hotspring.
Stayed 4 nights in Jun 2019
Response from Itsabel Guandulay on Jul 7, 2019
Dear Nicole, First of all thank you for your kind review. Ana is the bes she is always attentive with our guest, and I am happy she was for your from the start to the end. It makes me happy and all of our staff know that you love your experience in Escondido and best of all that you loved our Hotel. I am happy to hear that you loved the horse back ridding to the hot spring, lucky the chance of rain did not stop you from taking this experience. We would really love to have back in Escondido paradise. Kind regards,

8/10 Good

Roberto Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En general muy padre experiencia y muy diferente a lo que estamos acostumbrados , muy cerca de la naturaleza y es algo que si sorprende por que el hotel está muy limpio para estar en medio de la flora y fauna , la comida es muy rica pero si estaría bien ponerle algo más de variedad . Esta bruto para ir a descansar literal te desconectas de la vida diaria , todos los meseros son muy atentos, falta un poco De atención en el área de recepción y gerencia , a pesar de que casi todos los días vimos al gerente nunca nos dio ni los buenos días solo saludo y platico con los mismos huéspedes, también ofrecer más las atracciones de la localidad , hay muchas cosas que hacer pero si no preguntas no te das cuenta , el spa básico pero mi masaje estuvo de lo mejor con Irasema , y yo se que es el concepto pero igual sellar las habitaciones para que no entre tanto bicho y el aire enfríe más la habitación. Pero si lo recomendamos y si queremos regresar. Alexandra y Roberto
Stayed 4 nights in Jun 2019
Response from Itsabel Guandulay on Jun 18, 2019
Estimados Alexandra y Roberto, Es un gusto para mi saludarlos por este medio, primero que nada quiero agradecer el tiempo tomado para dejarnos su review sobre su experiencia en el hotel. Es un gusto para nosotros leer sus palabras y que el Hotel en general haya sido de su agrado. Son estos comentarios los que nos hacen mejorar cada día ya que para Hotel Escondido es la prioridad número uno tener los más altos estándares de calidad en cuanto al servicio y bienestar de nuestros huéspedes. Por supuesto, déjeme asegurarle que cada comentario será tomado en cuenta para cada departamento. Nos encantaría poder volver a recibirlos y consentirlos de la manera que ustedes se merecen. Por favor, no dude ponerse en contacto con nosotros directamente para preparar su viaje con anticipación y con mucho gusto. Saludos Cordiales,

6/10 Okay

Fridtjof

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Run down hotel in a beautiful setting
The Hotel Escondido is located on a stunning beach about 30 minutes north of Puerto Escondio. We choose this hotel, because we wanted to visit the Casa Wabi Foundation which is neighbouring with the Hotel. The Hotel which belongs to the Habita group, (other beautiful hotels within Mexico) is nestled in beautiful vegetation directly on the beach. We were looking forward to this stay as we wanted to pamper ourselves a bit. Our expectations were not fulfilled. We arrived in our room and the private plunge pool was super dirty, you could not even see the ground. Also the main pool was super cloudy and dirty and bad maintained. The private villas / pavilions are not very well isolated and the air is just blowing through them. Which can be nice to feel the breeze during the night. But in the rainy season which high temperatures and a high humidity you might want to use the AC. The AC in our room did not work at all. No cool air came through the outlet. Also the mattress in the room was very worn out. Haven't slept in a bed of this bad quality for a long time. For a hotel of this category and with this price the hardware was very disappointing. Or lets say not well maintained and need a lift up. The staff was very friendly and supportive. The food in the restaurant had a good quality.
Stayed 1 night in Jun 2019
Response from Itsabel Guandulay on Jun 11, 2019
Dear Fridtjo, thank you for your comments that allowed us to greatly improve the quality of the hotel. I feel real sorry we did not fulfill your expectations. I offer a sincerely apology for this inconvenience, I will defetnetly take into consideration every word to check upon each detailed. What we least want is for our guest to have a bad experience in Escondido. In the other hand I am glad to hear our staff made you feel warm and were attentive with you, I got the chance to speak with you and also thankful for your words personally and like I mention this type of situations does not happen. But hopefully you can give us an opportunity to have you back in Escondido so that you can enjoy this paradise to the last minute of your stay. Kind regards,

10/10 Excellent

KW, NY, NY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and amazingly remote. Rooms are STUNNING and look just like the photos if not better. The team was super nice and I spoke Spanish which was helpful but they did speak some English as well. We got breakfast and dinner included which as a note didn’t include any alcoholic beverages although they’re not terribly expensive. If you’re driving there on your own (especially at night) it’s quite hard to find as there is only one sign off the main road and several pathways near the sign. I would definitely clarify the directions and call if you can’t find it so they can assist. We drove from Oaxaca city airport which was not the closest airport so came quite late at night. Next time would definitely fly into Puerto Escondido itself. Phone service isn’t stellar so we had to be a little patient here but there is pretty steady WIFI. I would highly recommend staying and would stay again.
Stayed 3 nights in May 2019
Response from Itsabel Guandulay on May 13, 2019
Dear KW, First off all, I appreciate the time taken in this review and very thankful that we fulfilled all your expectations. We loved to have you in Escondido, and hope to see you back. Escondido is well hidden as it´s purpose is for our guest to get away from all and relax to the last minute, that is why phone reception is not very well in this area. I am glad you drove from Oaxaca City although it´s a seven hour drive but you had the chance to see another side of the state of Oaxaca, like the forest vegetation. We hope you had a safe flight home and sincerly hope to have you back in this paradise.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2019
Response from Fanuel Martinez on Apr 4, 2019
Dear Guest: thank you for your feedback. we wish you a safe return back home and hope to see you soon in Escondido. Best,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Far from activities: 15 minute ride on dirt road
Stayed 4 nights in Jan 2019
Response from Front Desk on Feb 21, 2019
Thank you for your kind words.

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the beach, room with private is great. Food was also very tasty.
Stayed 3 nights in Nov 2018
Response from Fanuel Martinez on Nov 20, 2018
Dear Andy: thank you so much for your kind words! we are glad you got to enjoy this beautiful paradise, we hope to see you soon in Escondido, this is your home and you are always welcome. Best,

10/10 Excellent

Jim, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach front, romantic setting, amazing staff. Very tranquil.
Stayed 4 nights in Oct 2018
Response from best, Fanuel on Oct 15, 2018
Dear Jim, thank you for your kind words, we are glad you enjoyed your stay in Escondido. we hope to see you soon!

10/10 Excellent

Julio, Mexico city

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice and quiet hotel. The villas has their own pool and are steps away from the sea.
Stayed 4 nights in Aug 2018
Response from Fanuel Martinez on Sep 13, 2018
Dear Julio, thank you for your kind words to our property. we hope you had an amazing time in Escondido. Best,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Idyllic location Incredible architectural concept & design
Stayed 6 nights in Aug 2018
Response from Fanuel Martinez on Aug 14, 2018
Dear Guest, thank you for your kind words, this means a lot to us and make us improve day by day to offer a better service. we hope to see you soon in this paradise. Regards,

8/10 Good

José, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
This hotel is absolutely stunning and the staff is amazing. My only problem is that the air conditioning in the rooms doesn’t really work and in August weather this was too uncomfortable to the point I didn’t really get rest. Otherwise the hotel is perfect.
Stayed 3 nights in Aug 2018
Response from Fanuel Martinez on Aug 10, 2018
Dear Jose, thank you for your comments and i apologize for the air conditioning, i am glad you got to enjoy this tiny paradise and hope to see you soon in Escondido. regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, Secluded Oasis
Hotel Escondido is amazing. The location is beautiful and the rooms are mostly private with gorgeous views and private pools. The food is good and the cocktails are great. You can’t beat it for a few days of restful relaxation! My recommendation for people who are used to having their rooms relatively cool for sleeping (we visited in July) is to close the room up and turn the air conditioner on before you go to dinner so that the room has some time to cool down. We loved it here and would happily return.
Stayed 3 nights in Jul 2018
Response from Fanuel Martinez on Aug 1, 2018
Dear Roberto; i cant thank you enough for your kind words. it was a pleasure to have you here with us. we hope to see you soon and have a safe flight back home. Saludos,

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVED this place. Possibly my favorite place in the world thus far! It is a hotel to completely recharge and disconnect, as there is nothing around after dark and in a very serene and remote location. We enjoyed every moment of our stay and the food and service was incredible. I certainly plan to return again.
Stayed 1 night in Jun 2018
Response from Fanuel Martinez on Jun 21, 2018
Dear Christina, we thank you for your kind words on our staff and property, i will definately pass this information to everyone in the hotel. we hope to see you soon in Escondido! best

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Escondido
The resort was absolutely beautiful, staff was amazing and incredibly accommodating. Food was fresh and delicious! I highly recommend it to anyone looking for a secluded, romantic and intimate getaway.
Stayed 4 nights in May 2018
Response from Fanuel Martinez on May 29, 2018
Dear Alex, thank you for your kind words, we are glad you had an amazing time in Escondido. best regards

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical beachfront getaway
Beautiful beach front property. Very exclusive- only 16 private palapas make up the resort. Service is excellent! Nightly dinner is created using local cuisine and is wonderful. Be aware- the palapas are pretty open to the outdoors... So, while there is AC, you can't really make the room cold if it's hot outside. There is a nice breeze all the time, so leaving the doors open and hearing the ocean was magical. Great experience, very exclusive and magical.
Response from Fanuel Martinez on May 8, 2018
Dear Ian, thank you for your comments that allowed us to greatly improve the quality of the hotel. we hope to see you soon in this beautiful paradise and thank you for your kind words on our property and staff. Cheers