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Reviews of Suites & Hotel Punta Esmeralda

2.5 out of 5
Suites & Hotel Punta Esmeralda
Tamaulipas S/N Col. Brisas de Zicatela, Puerto Escondido, OAX

Reviews

7.8

Good

Rating 10 - Excellent. 29 out of 106 reviews" "
Rating 8 - Good. 48 out of 106 reviews" "
Rating 6 - Okay. 16 out of 106 reviews" "
Rating 4 - Poor. 7 out of 106 reviews" "
Rating 2 - Terrible. 6 out of 106 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Tore

Liked: Cleanliness, property conditions & facilities, room comfort
I paid overprice because I booked through Hotels.com. I should have booked on at the place instead. It would have been half price. That bothers me. The place is fine but overpriced on Hotels.com
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to vacations and very good service
Stayed 4 nights in Nov 2019
Response from HOTEL PUNTA ESMERALDA on Feb 29, 2020
THANKS FOR YOU COMMENTS.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The greenery around the pool and property are very nice and tropical.
Stayed 14 nights in Jan 2020
Response from HOTEL PUNTA ESMERALDA on Jan 31, 2020
MUCHAS GRACIAS POR SU BUEN COMENTARIO!! PARA NOSOTROS ES MUY SATISFACTORIO.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and facilities were pretty cleaned. The suite we stayed had a hammock and a great view.
Stayed 4 nights in Nov 2019
Response from HOTEL PUNTA ESMERALDA on Jan 31, 2020
MUCHAS GRACIAS POR SU COMENTARIO!! PARA NOSOTROS ES MUY SATISFACTORIO .

10/10 Excellent

Verified traveler

Stayed 27 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from PUNTA ESMERALDA on Aug 19, 2019
GRACIAS

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool very, very dirty. No phone in room. Continental breakfast was included but they tried to charge me for that. Hotel rented the pool to an elementary school class with 30 children out of control. I cancelled the rest of my days but I didn't get a refund
Stayed 6 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice hotel, close to the beach, and has a great pool and restaurant on-site. Having a fridge in the room was a nice bonus too - would recommend!
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Stayed 11 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Staf very friendly and always aware on what we need
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was our 3rd stay in 8 years at Punta Esmeralda. This location was convenient for us as we are there to visit cousins who live nearby. It is a quiet, clean, secure and a basic accommodation. The staff, Vincente, Elizabeth, William, Jasmin, Lucy, Celia, to name a few , are very helpful and friendly. This year a breakfast was included, it was served around 9 am it consisted of a nice bowl of fruit, toast and coffee. It was too bad the elevator was out of order. The AC works well and there are ceiling fans. The fridge was big enough for our needs. The hot plate was old but worked OK. there is no microwave. You havethe use of a coffee maker and blender. There is a safe in the room. The room is cleaned every day, however do not always expect a hot shower. The large balcony has a sitting bench and hammock. From there we enjoyed beautiful sunsets. The WiFi this year was working well. It is nice to have a pool for cooling off as it was 30 C for the 2 weeks we were there. Punta Esmeralda is at a walking distance from the beach and La Punta, where people gather to surf. There are affordable restaurants all along the beach and many convenience stores near by. We like going to Agua Blanca, a beach 30 min south of Puerto Escondido Manzanillo is also a very nice beach. We do most of our activities with our cousins. However you can rent a car or bicycle and book tours at the hotel. Taxis are also very affordable Enjoy your stay if you decide to go.
Stayed 14 nights in Nov 2018

8/10 Good

Betty

Liked: Cleanliness, property conditions & facilities, room comfort
Esmeralda
The stay at Esmeralda was very satisfactory. The price, the amenities, the space, the privacy. I had a suite with a large bed, bathroom ensuite, kitchenette with fridge and hotplate,and bottled water provided. Air conditioning was available, but very noisy ! The suite had a large balcony and a beautiful view. The location was handy to the beach --a short walk, or up to the road to access small stores, laundry services, etc Esmeralda is located in La Punta which is a short distance from Zicatella Beach.
Stayed 3 nights in Sep 2018
Response from HOTEL PUNTA ESMERALDA on Oct 22, 2018
THANKS ..

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Noreen.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from HOTEL PUNTA ESMERALDA on Aug 3, 2018
GRACIAS.

10/10 Excellent

David, Oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, tranquil place in a quiet area
The suite was so nice that I extended my stay twice. There are so many pleasant features to the place. A friendly, helpful staff. Beautiful, well-kept grounds. A clean, refreshing pool for cooling off in the afternoon heat. A delightful patio for lounging outdoors and soaking up the coastal climate. Location close to the long, beautiful beach. Very reasonable price for the suite, and excellent made-to-order breakfasts for under five dollars US. This place was a gem that I might not have found without Expedia's great service.
Stayed 3 nights in Dec 2017

8/10 Good

Mr.&Mrs., California

Liked: Cleanliness, staff & service, room comfort
Refreshing pool, friendly staff, clean rooms
Punta Esmeralda is in a good location, 5 minutes walk to La Punta restaurants and beaches, 30-35 pesos for taxi to Zicatela. The rooms were clean and the hotel quiet. Salt water swimming pool was beautiful and very refreshing after a long day at the beach. Very friendly and hard working staff, and always available to help. The breakfast was very good and reasonably priced if the continental breakfast isn’t enough. We didn’t have a chance to go on an excursion, but you can book them directly at the front desk with Jose.
Stayed 18 nights in Oct 2017

8/10 Good

Joseph, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Want A/C? Stay here.
This place is basically the same price as local hostels near La Punta, but unlike 90% of those, there's air conditioning and a pool. It's a solid 10-minute walk to the few bars & restaurants/other hostels near La Punta's surf break, but honestly, the air conditioning might be worth it. Cool balconies. Wifi is pretty suspect, the 'breakfast' is just toast with jams, the 'gym' is a 10-minute drive into Zicatela, and for a hotel this is pretty no-frills. But for the price, it's a steal.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel steps from the beach and great food!
It was a lovely stay! The hotel staff is very nice and helpful. There are a few great spots for food, coffee, freshly made juices just steps away. The pool is wonderful, well maintained, clean, beautiful. I would definitely stay there again.

8/10 Good

Joe, KC, Missouri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Close to beach. Great staff
Had a great time relaxing at Punta Esmeralda! Nice pool, nice spacious rooms and staff was very friendly. Hotel is close to beach. Short taxi ride to tourist area. Highly recommend.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much more then 2.5 star hotel
A really nice place to relax and enjoy the rest of the beauty of Puerto Escondido, the staff is very helpful and friendly... The hotel offers kitchenette, you just have to ask for the silverware and pots to cook, they bring it to you without extra cost even a coffee maker!.... If you lock yourself out in the balcony, don't worry, they come to your rescue in a matter of minutes!!....
View from the balcony
The pool

8/10 Good

jessica, new zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach, great pool.
Nice clean and tidy hotel with cheap rate, great pool. Close to point break. Breakfast is not the best but it is included in the stay so can't complain too much, overall I would definitely recommend to family and friends

8/10 Good

LUIS ANGEL, Mexico DF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent
It was very pleasent

6/10 Okay

Bill and Sue, Calgary, Canada

Liked: Cleanliness, staff & service
Great Mexican Hospitality
Though the rooms were a bit more rustic than we anticipated (the air conditioning was very loud the cupboard had only four hangers, there was no hair dryer, iron or ironing board, and the kitchenette actually had no dishes, cutlery, etc.), the view from the deck was lovely and peaceful with lush gardens and grounds as well as a very pretty pool and soaker tub. In the evening and at night you could hear the surf crashing on the beach, which was quite close by, however there were also nights where you heard lots of barking dogs and the roosters. The location was a bit far from the restaurants and shopping, but a cab is only moments away and cost only 35 pesos about $3. The staff were VERY warm and welcoming and more than willing to help with anything. The Breakfast provided in the hotel's kitchen was excellent, authentic Mexican food. We loved it! It is also located just down the block from a beautiful Mexican surfer's pub called "One Love" that serves the best guacamole we have ever had along with many other tasty authentic Mexican dishes.

6/10 Okay

jr, Chiapas Mexico

Liked: Property conditions & facilities
For the price its really not that bad.
The suites are the best over the regular rooms . The air-conditioning is a little too loud and the shower had really no pressure other than that not bad. The view was good, for the price I say its worth the stay.

8/10 Good

Cameron, Sydney, Aus

Liked: Cleanliness, staff & service, room comfort
good sport for Peurto
Good, Central, Clean and Friendly

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Great spacious rooms, extremely friendly and helpful staff, really good value. The hotel was a fair way from restaurants and bars, but with a scooter and cheap cabs that would arrive within 5min of asking reception it was fine.

10/10 Excellent

Juan, Las vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
exelent hotel
Great hotel good service and clean just if you book with this hotel make sure you input the right amount of ppl other wise you gonna be charge for each person the is not on the reservation.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Alvarez family
The hotel is nice and clean, good location, close to the beach and close to everything. They have most of the services. The pool is nice

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Anonymous

Liked: Cleanliness, staff & service, room comfort
Beautiful place
Nice place, gardens, pool, views.

4/10 Poor

Anonymous

Liked: Staff & service, room comfort
Disliked: Cleanliness
it was ok,
It was ok, clean but very modest, its hard to walk to the beach

8/10 Good

Anonymous

Liked: Cleanliness, staff & service, room comfort
Very comfortable, but hard to walk to...
This hotel had a great price reduction going (we stayed in the off-season) so it was a lot of hotel for what we paid. It is right by the beach but doesn't have many restaurants near by so you have to use a taxi, car, or walk. Walking to the strip of restaurants on the beach takes at least 20 minutes. I liked that there weren't a bunch of drunk back-packers and surfers staying at this hotel. It was quiet and clean. The pool and hammocks were nice and I really liked that they give you a fridge, hotplate, and set of cook/eatware with the suite! I'd stay here again readily but I'd make sure we had a car or money for cabs. After dark there is no way to walk to the hotel that isn't slightly dangerous- you can walk on the completely dark beach for half an hour or walk down the side of the highway with no sidewalk...so plan your travel accordingly. But overall we were very pleased!

6/10 Okay

Verified traveler

Stayed 1 night in Feb 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
El WiFi de el hotel pésimo sus instalaciones viejas tanto la tele y el aire acondicionado no cambian a diario las sabanas las toallas las tienes que tirar al suelo para que te las cambien eso es anti higiénico
Stayed 5 nights in Jan 2021
Response from HOTEL PUNTA ESMERALDA on Feb 6, 2021
GRACIAS POR SU COMENTARIO. MEJORAREMOS LOS PUNTOS QUE NOS HA CALIFICADO.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2021
Response from hotel punta esmeralda on Jan 23, 2021
gracias!!

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estaba todo muy tranquilo, sobre todo porque fuimos después de año nuevo, la atención fue muy buena y te cumplen lo que te ofrecen en la página. Gracias
Stayed 4 nights in Jan 2021
Response from hotel punta esmeralda on Jan 23, 2021
muchas gracias por sus comentarios

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2020

10/10 Excellent

carlos alberto

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Muy buena opcion para viajeros con niños
Excelente trato! El check in muy rapido. El hotel agradable le haria falta un poco te TL. pero en general muy bueno.
Stayed 1 night in Aug 2020
Response from HOTEL PUNTA ESMERALDA on Aug 19, 2020
BUEN DIA. GRACIAS POR SUS COMENTARIOS. LINDO DIA!!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from HOTEL PUNTA ESMERALDA on Mar 11, 2020
GRACIAS POR SU COMENTARIO

8/10 Good

Ivonne

Liked: Cleanliness, property conditions & facilities, room comfort
Las habitaciones limpias y cómodas, contamos con wifi pero no tv (desconfigurado modem), la alberca muy bien, el hotel tranquilo y seguro. Ubicación un poco lejos del área turística. Para asignar la habitación muy demorado y la recepción normalmente vacía.
Stayed 2 nights in Dec 2019
Response from HOTEL PUNTA ESMERALDA on Jan 29, 2020
GRACIAS POR SU COMENTARIO MEJORAREMOS MAS EN ESE PUNTO QUE COMENTO. GRACIAS.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feedback del hotel
La estancia en el Hotel fue buena, aunque cuando reserve no informan que el tipo de habitación no era el que muestran en las fotos, la habitación donde estuve estaba más sencilla y era en otro edificio muy distinto al de las fotos.
Stayed 4 nights in Nov 2019
Response from HOTEL PUNTA ESMERALDA on Jan 29, 2020
GRACIAS POR SU COMENTARIO CHECAREMOS LA INFORMACIÓN QUE NOS COMENTA CON EL CONTENIDO QUE SUBEN LAS INTERMEDIARIAS SE ESPECIFIQUE BIEN AL REALIZAR LA COMPRA. SALUDOS Y GRACIAS POR DEJAR SU COMENTARIO.

10/10 Excellent

Lupita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio, el personal muy amable, solo la cobertura del internet muy lenta.
Stayed 2 nights in Aug 2019
Response from HOTEL PUNTA ESMERALDA on Aug 23, 2019
MUCHAS GRACIAS TRATAREMOS DE MEJORAR ESE SERVICIO.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
bUEN SERVICIO, BUENA UBICACIÓN Y AGRADABLE INSTANCIA
Stayed 3 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La seguridad del establecimiento y los alimentos que ofrecen son excelentes.
Stayed 1 night in Apr 2019

8/10 Good

Ivanmartinez, Ciudad de México

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confortable, ambiente familiar Personal Cortez y amable
Stayed 5 nights in Mar 2019

8/10 Good

Verified traveler

Stayed 2 nights in Mar 2019

2/10 Terrible

maria del carmen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mal servicio
Mal servicio, no me cambian toayas desde hace 3 días por que no las encontraron en el suelo rgumentan, el desayuno solo es café 2 panes tostados y 6 trozos de fruta, las chicas que sirven el desayuno mala actitud, te tratan de mala gana, el aire acondicionado gotea y sale agua, no regresaría definitivamente.
Stayed 4 nights in Mar 2019

10/10 Excellent

Montserrat

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Me encanto la piscina, y lo cerca que está de la playa
Stayed 2 nights in Mar 2019
Response from el gerente on Mar 7, 2019
gracias por sus comentarios y preferencia

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
La cercanía con la playa, la calidez del personal únicos Lo que no me gusto la recepción de la señal del wifi
Stayed 5 nights in Feb 2019
Response from HOTEL PUNTA ESMERALDA on Mar 13, 2019
AGRADECEMOS SU COMENTARIO TRATAREMOS DE MEJORAR EL SERVICIO. SALUDOS..