Ratings based on 5 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.2 Service & staff
5.0 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby Magpies 9010 from Atlanta Ga
Hotel TerritorioPosted Oct 15, 2012
This is a great little boutique hotel which has the feeling of a family run property. The service is not perfect, but the staff are extremely helpful and eager to please, which makes the stay refreshingly pleasant. It is out of town, so expect to pay between 25 -30 peso for a taxi one way. The lobby/lounge area is wonderful and provides a view over the city and the bay. While I was staying I enjoyed, sipping champagne (at a reasonable price) while watching the whales in the bay. A nice touch is the honour bar and the use of binoculars.
for Couplesby Nigel from Charleston, SC and Buenos Aires, Argentina
Nice hotel, but poor service and managementPosted Oct 12, 2012
Pros: Location and comfortable rooms
Cons: Inattentive service and management
Location: Beautiful setting in front of the beach. All rooms have a view
Great location on the bay. Nice views, pleasant spa, comfortable rooms. However, having made a reservation for dinner, my wife and I waied for 15 minutes while they prep'd a table for us. Eventually they seated us and we ordered food and wine. 10 minutes later the waitress returned and told us they were out of the seafood dish I had ordered (they only had 3 starters and 4 main courses on the menu). I made another selection and asked where our wine was. 10 minutes after that the server returned to say they were out of one of the starters too. I simply asked for bread and the wine at this point. After another 10 minutes, still nothing had appeared at our table, we got up, left and ate elsewhere. The next morning, I asked for the manager so I could register a complaint. The manager would be in later that afternoon, but I relayed my experience to the front desk where they thanked me for bringing it to their attention. They told me I would be discounted something for the poor service I received. I asked if I could be assured that we would be properly served that evening, and was told yes, but the manager would sort that out. We returned from our excursions later that day and had no communication from the manager whatsoever. My wife and I ate elsewhere that night and checked out the next morning. No discount, or more importantly, no communication or apology was received from the manager. We left, very disappointed with the lack of care and attention from both staff and management.
Recommendedby A verified traveler
Posted Mar 23, 2012 on Hotels.com
Recommendedby A verified traveler from Amsterdam, NL
Good service and kind people.Posted Nov 23, 2011
We stayed in a lot of hotels in Argentinia and this was one of the best. We experienced a lot of hotels with very poor service and no English speaking people. In Territorio they were helpful and all the staff we talked to were able to answer our questions in English. Best beds we slept on (even better the our beds at home).
for Couplesby A verified traveler from Gatineau, Québec, Canada
Territorio rocksPosted Mar 2, 2011
The Territorio hotel in Puerto Madryn exceeded our expectations. The location was great, the staff friendly and helpful, the rooms amazing...Breakfast was delicious. We event took advantage of the private jacuzzi time, upon reservation. It just made everything so special. We had a rental car and went into town for dinner so we didn't get to taste the restaurant's cuisine at dinner time. We went on day trips to Peninsula Valdez and came back to a comfortable, modern room. We booked this room without knowing how awesome it would be : we were going there in a few days and were scared that every hotel in the city would be booked, so we reserved a room after reading a few pleasant reviews. What a nice surprise!!!! I recommend it to anyone!