Single Room | Premium bedding, minibar, in-room safe, desk

Reviews of Hotel Diego De Almagro Puerto Montt

3 out of 5
Hotel Diego De Almagro Puerto Montt
Ejército 516, Puerto Montt, Los Lagos

Reviews

8.6

Excellent

Rating 10 - Excellent. 62 out of 138 reviews" "
Rating 8 - Good. 51 out of 138 reviews" "
Rating 6 - Okay. 18 out of 138 reviews" "
Rating 4 - Poor. 6 out of 138 reviews" "
Rating 2 - Terrible. 1 out of 138 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

David

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
My shower was cold & the toilet ran for over 5 minutes after every flush. The room was nice & clean. The lights in the car park were broken & water was around my car despite sunny days.
Stayed 1 night in Nov 2022

10/10 Excellent

Gustavo

Stayed 1 night in Sep 2022

8/10 Good

Alejandro, Santiago

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agradable decoración de todo el hotel. Muy limpio. El restaurante no es muy bueno, pero compensa la comodidad y buen gusto de las habitaciones. Recomendado.
Stayed 1 night in Jan 2021

6/10 Okay

Rob, UK

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I had originally booked Hotel Patagonia in Puerto Varas (fully paid in advance via Expedia). However the afternoon before my arrival I had a message from the hotel saying they couldn’t honour my booking due to lack of availability. Not impressed to say the least! An Expedia agent called me early on my check-in date to help find an alternative solution. Very helpful & efficient, however there were no equivalent properties in Puerto Varas at this late stage. I had to make an on the spot decision about hotel Diego de Almagro in Puerto Montt. Whilst Puerto Montt is only 20 minutes from a Puerto Varas they are worlds apart. Puerto Varas is a relaxed tourist resort in stark contrast to Puerto Montt which is a working class town. The hotel itself is very basic and in need of modernisation. In hindsight I should have insisted on my an alternative in my original location but neither myself or the agent had insight to the difference between destinations.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
This is a good, sensible hotel. We stayed overnight before a flight. Service was spot on, parking was very good, and the restaurant was excellent.only minor issue was our room got quite warm during the night (we like cool). Would have fixed this if we weren't leaving before dawn. Taxi booking was perfect.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Room was noisy, not air conditioning during summer
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

8/10 Good

David V

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jan 2018

6/10 Okay

Single traveler, California

Liked: Cleanliness
Disliked: Room comfort
Good location, nice view
Wrong telephone number listed on Expedia... called another in the chain to find hotel and finally called for assistance to find location and was told by male desk clerk that I was within 4-5 blocks and I should hire a taxi to lead me to the hotel, I said what, he said sorry we cannot help you find the hotel, hire the taxi... called my phone carrier and had them ping my gps and found hotel myself...male clerk at front desk was suly, not welcoming... only movable window in room failed to close so management came and closed it, leaving a 1/2" gap around the window frame, in a room with no heat. One of two lights out in bathroom. Stuffed the gap with drapes, and slept in my down vest. I stayed at the Diego de Almagro chain during my trip in Chile. This older man was the only example of poor service by hotel staff. The younger staff was all cheerful and helpful.
Stayed 1 night in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waiting for our ship
Good hotel to stay while waiting for ship next door to a big supermarket and only ten minutes walk to centre of town. Good breakfast included. Hotel also has a heated pool and steam room.

10/10 Excellent

R, LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, business-style hotel
Stayed here because it is near relatives. It is a little off the tourist trail, not in the center of town, but next to a large KMart-type big box store, convenient. Good breakfast. Secure parking under the hotel. Not a luxe hotel, but very good for the money.

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen descanso después de un día de viaje
Excelente hotel para descansar después de un viaje largo. Muy buena vista, con la usual gran atención del personal de la cadena Diego de Almagro y buenas instalaciones. Cerca de todo lo que uno busca
Stayed 1 night in Dec 2023

6/10 Okay

Ivan

Liked: Staff & service, room comfort
Aceptable con posibilidad de mejorar.
Mis expectativas eran bastante más altas. El hotel tenía la piscina en mantenimiento y era uno de mis objetivos. El resto, sin observaciones. El desayuno bien y el servicio de restaurant al mismo nivel.
Stayed 1 night in Jan 2023

6/10 Okay

Frederic

Stayed 1 night in Jan 2023

10/10 Excellent

Ana Patricia

Stayed 2 nights in Dec 2022

8/10 Good

Fabio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Mejoraría la cocina, por lo demás, el servicio excelente, muy buen trato del personal, excelente servicio.
Stayed 3 nights in Dec 2022

8/10 Good

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel qualité prix correct
Stayed 2 nights in Nov 2022

8/10 Good

Ivana

Stayed 2 nights in Oct 2022

10/10 Excellent

enrique luis

Liked: Cleanliness, property conditions & facilities, room comfort
Cerca del centro pero al final de una cuesta elevada
Stayed 1 night in Oct 2022

8/10 Good

Juan Carlos

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Franco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
De primera
La atención y servicio de excelente , me sentí cómodo .
Stayed 1 night in Oct 2022

10/10 Excellent

ROLANDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy bien,nos sentimos muy cómodos
Stayed 5 nights in Sep 2022

10/10 Excellent

yessica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Rene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Factura
Favor necesito que ma hagan llegar la factura a nombre de Rodotrans Austral S.A, como lo debo hacer??
Stayed 1 night in Sep 2022

10/10 Excellent

Mauricio

Stayed 1 night in Aug 2022

10/10 Excellent

Blanca

Stayed 2 nights in Jul 2022

4/10 Poor

eugenia

Liked: Cleanliness, staff & service, room comfort
El recepcionista , no fue muy amable , rápidamente me dijo que debía cancelar , cuando estaba hecha la reserva tenía tarjeta ingresada , aún así me dijo que nuevas políticas tan pagar al llegar le fijé que me extrañaba porque no me había sucedido , no escucho más y procedió a cobrar , no fue el mejor recibimiento.
Stayed 1 night in Jul 2022

6/10 Okay

Blanca

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Limpieza muy buena solo problemas con el agua cali
Stayed 4 nights in Jul 2022

8/10 Good

Fernando

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
detalles mantenimiento
El Hotel es bueno, de hecho siempre uso esta cadena en mis viajes de negocios. Esta vez eso si me llamo la atención el estado de mantenimiento de la habitación: chapa defectuosa, ventana mala, inodoro tapado. avise en el desk y repararon de inmediato
Stayed 3 nights in Nov 2021

10/10 Excellent

Alfredo Fernando

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio de "late lunch" en Restaurante
Stayed 1 night in Nov 2021

10/10 Excellent

Jungwook

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

6/10 Okay

Gloria

Liked: Staff & service
Stayed 4 nights in Aug 2021

6/10 Okay

Gustavo

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Regular
El hotel cumple. Lo que no se puede aceptar es que haya polvo en los muebles y que la ducha (filtraba agua) y tina (acumulaba agua) estén en malas condiciones. TV de pieza sin HD.
Stayed 2 nights in Aug 2021

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilloso
Maravilloso
Stayed 2 nights in Aug 2021

6/10 Okay

Gladys

La Información no es clara al ingresar, tenía una reunión y me dijeron que ningún problema en el comedor y después cuando llegó la persona me dijeron que no se Podía. La Ducha de la habitación sonaba muy fuerte y salpicaba toda el Agua hacia afuera, tuve que secar el baño con toallas.
Stayed 1 night in Aug 2021

4/10 Poor

demetrio

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel antiguo suenan las cañarias , se pasa frio .
Stayed 3 nights in Jul 2021

8/10 Good

juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Stayed 1 night in Jul 2021

10/10 Excellent

EXPEDIA RELOCATION

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Amir

Stayed 1 night in Jun 2021

10/10 Excellent

JOSE RUBEN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

Mauricio

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Restaurant con poca amabilidad
Este, es un hotel que uso en Todo Chile con una buena experiencia. Esta vez fue la excepción llegue a Pto Montt temprano, trabajé todo el día y llegué al hotel a las 18.50, me registré y fui al restaurant, me dijeron que no porque la cocina cerraba a las 19. No había opciones de cenar afuera...
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2021

8/10 Good

Cesar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfactorio
Stayed 3 nights in Jan 2021

8/10 Good

ANDREA

Liked: Staff & service, property conditions & facilities, room comfort
Las cortinas no se cerraban completamente al medio porque se habían argollas quebradas y no las habían sacado y quedaban en el fierro entre medio de las dos cortinas... en la mañana el sol daba en la cara. En las esquinas del piso había algo de mugre. El sonido del agua en las duchas es muy fuerte por la presión de la red en el edificio lo que genera que se escuche si alguien se está bañando y es molesto para dormir o descansar.
Stayed 1 night in Feb 2020

10/10 Excellent

Alvaro, Lima

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La disponibilidad del estacionamiento, la temperatura en la habitación
Stayed 2 nights in Jan 2020

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 1 night in Jun 2019