Ratings based on 21 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.1 Hotel condition
They paid and stayed.
for Familiesby A verified travelerfrom ottawa on
Fabulous resortPosted Feb 9, 2015
Location: We spent our week on the hotel property and were delighted with what it had to offer.
The resort was beautiful. Staff was amazing and always offering help. We were with our children and grandchildren. Total of 15 and 7 were children the staff in restaurants were always patient and excellent at providing for their needs. Great variety of types of restaurants food was very good in each of them. Four of our grandchildren spent parts of the day doing activities in the kids club. It is a super facility with designated rooms for different types of activities and age groups. Great splash pool also. Here again the young women taking care of children were most thoughtful and caring. Swimming pools were spread throughout the property around each building. Property is lovely and very manicured. Great cabanas on the beach front to relax in and get out of the sun. Our only disappointment was that the beach had a lot of seaweeds washed up onto the shore. The resort was constantly scooping it up, but shoreline was still disappoint for swimming.
by A verified traveler
Very bad foodPosted Nov 1, 2014
Wouldn't recommend. No mini bar in room. Foods not fresh at all
for Couplesby Barryfrom Michigan
Great place with issuesPosted Oct 20, 2014 on Hotels.com
Booked this hotel. Hotel was overbooked. We were transferred to another hotel (Azul Beach). It was a delay if 3 hours. The new hotel didnt have a key for our room which took another 2 hours. Our riom wasnt cleaned until the 2nd day of our stay. The power went out the first night and my wife was injured trying to get around in the dark. We also had no phine service for over a day and were unable to contact the front desk.
for Everyoneby A verified travelerfrom new york
Good for familiesPosted Sep 28, 2014
Nice hotel - service was good and rooms were nice. The food was just okay, but I think that's a given for all- inclusive. The swim up suits are really convenient.
for Everyoneby A verified traveler
Nice hotel, beautiful pools and amazing food!Posted Sep 20, 2014
Pros: The staff was extremely friendly and helpful, the rooms were beautiful and the food was amazing!
We had an amazing trip and loved everything about the hotel! The staff was very friendly, helpful and attentive. We have no complaints! Most of our time was spent in the beautiful pools and eating at the wonderful restaurants. We will definitely be going back! Thank you for making our trip a memorable one!
for Everyoneby A verified travelerfrom calif
Nice hotel very friendly staff membersPosted Aug 13, 2014
Staff members are very friendly and the beach is nice but has a lot of see weed that could stop guests from going to the beach but overall we had a great time !!!
for Familiesby EEfrom Toronto
Family GetawayPosted Mar 27, 2014 on Hotels.com
It was wonderful, thank you! Booked airfare and hotel separately instead of a package - way better. Worth the premium section of the hotel.
for Everyoneby Jennfrom Akron, OH
Nice beach resort for a pool personPosted Feb 8, 2014
Great resort. Great staff. Good food. The beach is pretty, but full of weeds. It didn't bother me because I'm not a big ocean swimmer and the pools are great. Overall, excellent experience that I would recommend to anyone.
Room Switch and No BeachPosted Dec 18, 2013
Pros: Dining and the Pool. The dinner at Le Chique is not to be missed. one of the top Five meals we have had in all our travels.
Cons: More then One bartender during peak hours. The round bowl hot tubs are not practical. The follow up with the front desk staff. (see other reviews)
Location: Everything is a long way off and the road to and from the hotel is not very good. (see other reviews) If you get a chance the trip to Tulum and Xel Ha
Upon arrival informed no King size Ocean view were available. Switched to Two doubles with an Ocean view. Second day switched to Kign with NO Ocean view. building under construction the week we were there. (see other reviews on room switch) Expedia came through after our stay for a partial credit as the Hotel was not responsive.
Recommendedby davidfrom plano tx
Posted Oct 11, 2013 on Hotels.com
excellent customer service