Ratings based on 274 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Lost reservations

Posted Mar 25, 2015
Poor experience with check in and check out. Lost prepaid reservations, found them 1 hour later, promised room credit to compensate that wasn't honored at check out. Poor communication among front end staff.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Cleveland, OH

Fantastic Resort

Posted Mar 3, 2015
Pros: Everything
Cons: At the pool area bars, there could be drink menus. Especially the frozen beach drinks.
Fabulous resort! Everything was great, especially the treatment from most staff members. They go out their way to make you feel great, and provide excellent customer service. Food is also delicious! Pools are great for all ages. Hint- throw the staff a few bucks in tips and they'll take extra special care of you.
Comment from Hotel Management
Mar 12, 2015 by Social Media Coordinator, Hotel Management
Dear Mike, Greetings from Dreams Riviera Cancun! Thank you very much taking the time to write your review and for your nice remarks regarding our staff assistance and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We will be honored and look forward to welcome you back and keep adding memories to your travel experience. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

great get away!

Posted Mar 2, 2015
Pros: the staff excellent service
Cons: more night entertainment
Location: we went to chicen itza it was great!!
we went to celebrate my birthday and the hotel was excellent a very relax atmosphere, the beach is gorgeous and the service is amazing. we really enjoy our stay. there are so many options to eat the Japanese Restaurant was the best for us we are planning to come back and the paella by the main pool at 1 pm is a must have. the drinks were excellent.the hotel bead and room were very comfortable and they clean the room twice a day. love Dreams
Comment from Hotel Management
Mar 12, 2015 by Social Media Coordinator, Hotel Management
Dear Rosita, Greetings from Dreams Riviera Cancun! Thank you very much taking the time to write your review and for your nice remarks regarding our staff assistance and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We will be honored and look forward to welcome you back and keep adding memories to your travel experience. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Fantastic smaller resort

Posted Feb 24, 2015
Pros: Amazing staff. Great food in all the restaurants. Everything was easy. No towel wars, no wrist bands.
Cons: I can't think of anything to improve! Maybe slightly larger rooms.
Location: We never left the resort, which is unusual for us. The beach was great, and it was only around 20 minutes to the airport.
We are frequent travelers to the Mayan Riviera/PDC/Xcaret area, but have stayed in larger resorts. This was our first stay at the Dreams in Puerto Morelos, but it won't be the last. This is a great resort. Phenomenal service, the best food we've had at an all-inclusive and terrific pools.
Comment from Hotel Management
Mar 12, 2015 by Social Media Coordinator, Hotel Management
Dear David, Greetings from Dreams Riviera Cancun! Thank you very much taking the time to write your review and for your nice remarks regarding our staff assistance and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We will be honored and look forward to welcome you back and keep adding memories to your travel experience. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Detroit, MI

Posted Feb 21, 2015
Really good food. Make sure to go to the Oceania or order room service for breakfast. The World Cafe was good, but the other options are better.
Comment from Hotel Management
Mar 12, 2015 by Social Media Coordinator, Hotel Management
Dear Jonathan, Greetings from Dreams Riviera Cancun! Thank you very much taking the time to write your review and for your nice remarks regarding our staff assistance and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We will be honored and look forward to welcome you back and keep adding memories to your travel experience. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chapel Hill, North Carolina

Beautiful resort on the Mediterranean.

Posted Feb 12, 2015
Overall Dreams Rivera Cancun is a beautiful resort right on the Mediterranean. We recently spent four days to attend our friend's daughter's wedding. We were disappointed the first night in the food at one of the poolside restaurants. We checked around and found better restaurants for the next three nights and enjoyed our meals. The only other complaint was that we ran out of hot water in the room during the daytime and I was forced to take cold showers for two days. The staff was notified but never really address the problem. Otherwise, this is truly a beautiful five-star resort and I would not hesitate to return in the future.
Comment from Hotel Management
Mar 12, 2015 by Social Media Coordinator, Hotel Management
Dear Tom, Greetings from Dreams Riviera Cancun! Thank you very much taking the time to write your review and for your nice remarks regarding our staff assistance, room facilities and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We really appreciate your comments and observations and will definitely take them in consideration in our continual improvement program. We will be honored and look forward to welcome you back and keep adding memories to your travel experiences. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel

Posted Jan 14, 2015
Pros: Kids club
Cons: Clean the children's pool more often. Lots of food and debris in it.
Location: Good beach.
Cleaning was not great in the rooms, but grounds were impeccable. Good food. Excellent staff, very responsive to needs.
Comment from Hotel Management
Jan 25, 2015 by SocialMedia, Hotel Management
Dear Guest, Greetings from this beautiful paradise! Thank you very much taking the time to write your review and for your nice remarks regarding our staff assistance, room facilities and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We really appreciate your comments and observations and will definitely take them in consideration in our continual improvement program. We will be honored and look forward to welcome you back again and add more memories to your travel experiences. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Illinois, U.S.A.

The Best!! Nothing else to be said!!

Posted Jan 9, 2015
Pros: Nice clean rooms and spacious.
Cons: Perfect means perfect.
Everything was perfect from the room service straight to the food. It was perfect! You have to go there!
Comment from Hotel Management
Jan 13, 2015 by SocialMedia, Hotel Management
Dear Johnnie ! Greetings from Dreams Riviera Cancun! Thank you very much for your review and for your nice remarks regarding your experience in our property. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We will be honored and look forward to welcome you back and keep adding memories to your family travel experiences. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa
4 out of 5
Recommended
for Families
by A verified travelerfrom Ontario

We would return again...

Posted Jan 8, 2015
Pros: The staff - the pools - the food - the drinks - the rooms
Cons: Several nights the staff work through the night taking down beach party set-ups, and it was very disruptive at 3am!
Location: Never left the resort!
We stayed for 10 nights over New Years. Great resort for families. Very busy pool area with kids and lots going on...not ideal for honeymooners. Some rooms can be noisy in the middle of night.
Comment from Hotel Management
Jan 9, 2015 by SocialMedia, Hotel Management
Dear DosCerveza greetings from this beautiful paradise! Thank you very much taking the time to write your review and for your nice remarks. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We really appreciate your comments and observations and we will definitely take them in consideration in our continual improvement program. We will be honored and look forward to welcome you back and keep adding memories to your family travel experiences. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Quebec city, Canada

Best hotel so far

Posted Jan 2, 2015
I have travelled to about 15 all-inclusive resorts in Cuba, Domincan ans Mexico and this is the best so far. Although it was full for Xmas, did not have to wait. Food was excellent in all restaurants and very good service. Cleanliness is simply outstanding. Even the beach (not a strong suit for Mexico) is quite nice.
Comment from Hotel Management
Jan 6, 2015 by SocialMedia, Hotel Management
Dear Client, Greetings from Dreams Riviera Cancun! Thank you very much for your review and for your nice remarks regarding your experience in our property. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We will be honored and look forward to welcome you back and keep adding memories to your travel experiences. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa