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Pools need to stay open later. Dinning staff needs to be friendly ALL days of the week. Be better at refilling water. It was a fun and great time.
CHECK IN WAS LONG AND COMPLICATED BUT EVERYTHING WAS PERFECT FOOD, POOLS; ACTIVITIES,ANIMALS, CENOTE ALOT OF THINGS TO DO ON THE PROPERTY GROUNDS
Promt, courteous check in. Room was in area I requested. Jeremy at buffet was excellent server with great personality. Jose' and Alejandro are great at the quiet swim up bar. Activities pool was very active!! Big property with lots to do and see. Would stay again.
Bed is ROCK hard. No towels in room but quickly supplied when requested. Great breakfast. Good for one night stay but not for long stay.
Excellent staff, location and dinners. The rooms were very comfortable and the grounds are nice. Really need to work on the breakfast menu. It was a buffet with below average food. Other than that one very minor detail, the experience was fantastic. We highly recommend the Royal Hideaway.
This is our second stay here. Wonderful resort in a beautiful location. Great staff throughout, but a special shout out to Primo, Jesus and Cesar. Cesar made sure each day started out with the perfect breakfast at the Mexican restaurant. You made our stay memorable. This year we met our friends from ...
This is my 6th time to Cancun & we keep going back because of the wonderful time we always have! This has been by far the best resort I've stayed. Everything from our check-in to check-out was absolutely wonderful. And as I always say...the mexican people go above & beyond & are truly wonderful to ...
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