Ratings based on 414 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
75% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Peurto plata

Posted Sep 29, 2014
An amazing trip and stay , booking my next trip soon
1 out of 5
by A verified traveler from new york

Too much money for what we got

Posted Sep 25, 2014
Pros: Not too crowded
Cons: Everything
Location: Didn't do any activity outside of the hotel.
The rooms had a funky, muggy smell when you walk in. The beds and sheet were uncomfortable and very old. They were falling apart. The food was bad--not very kids friendly.
2 out of 5
by A verified traveler from Buffalo, ny

The Drunken Dominican Resort

Posted Sep 24, 2014
The Buffet was Terrible, food was Bland, of Poor quality and never Hot unless had it prepared right in front of you. The Staff was RUDE and spoke Little or No English. The weekend was Overrun with local Dominican people who consider the word BATH an Swear Word. The BODY lotion they use to try to Mask their Lack of Hygiene leave a Oil Slick Floating on the Surface of the Water. They try to Drink their Hotel Bill by Consuming Full glasses of Rum and BEING Loud and Obnoxious at the pool bar. The One lifeguard they have turns a blind eye to them because they are Dominican. He is more concerned with talking to his friends. If you want to pay a Ridiculous amount of money for the premium club the theme restaurant are of decent quality. Norberto and Raefiel are the Only good thing about the club level lounge. OVER PRICED, OVER RATED, AND NOT FOR ANYONE WHO'S NOT DOMINICAN
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel is nic people are very good.

Posted Sep 16, 2014
We stayed for two days . We go every two months . The only issue I have are the resturants. We have been to two and the food was poor. Cold we went to the buffet after to eat.
Comment from Hotel Management
Sep 27, 2014
Dear Guest Joel, We appreciate your comments regarding your stay at Barceló Puerto Plata on Expedia It is always a pleasure to receive feedback from our guest. We would like to offer our sincerest apologies for the inconvenience that you have experienced. Concerning your comments about our food to the restaurants, we would like to point out that our menus are composed by carefully selected products, and done taking into consideration the diversity of our guests. Your observations are taken into great consideration and have been shared with the Executive Chef of our Resort for their analysis. Once again, thank you for your comments. We deeply regret not having been able to fulfill your expectations in your stay. Yours Sincerely, Ana Ruiz Hotel Director
3 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Overall nice stay

Posted Sep 3, 2014
Pros: Online
Cons: The place itself needs a little updating, and wifi service.
Location: Beach was nearby which was great and there was a mall within walking distance. To go in to town you need to rent a car or take a taxi.
Overall it was a nice stay. I was surprised they don't have free wifi, you had to pay more for a week than what we pay at home for the monthly bill. Food was good, but I was disappointed that when we went to the seafood specialty dinner you had to pay extra if you wanted to eat lobster and shrimps. The menu was very limited. Hotel was close by the beach which I enjoyed very much.
Comment from Hotel Management
Sep 16, 2014
Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata on Tripadvisor! It is always a pleasure to receive positive feedback. At the same time you can feel assured that your comments helped us identify or focus on any possible deficiencies that may exist in our hotel and take whatever corrective actions may be necessary. Once again, thank you for your comments. We hope to be able to welcome you again at Barceló Puerto Plata. Yours sincerely, Ana Ruiz Hotel Director
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Canada

Nice hotel close to the beach

Posted Aug 27, 2014
Pros: Close to the beach, food, night shows.
Cons: Needs new bedding, towels, it was not cool enough in the rooms and at the restaurants
Location: Located near the town of Sosua
It was good, relaxing, lots of food, entertainment
Comment from Hotel Management
Sep 3, 2014
Dear Guest, Thank you for taking the time to comment regarding your recent stay at Barceló Puerto Plata. we are delighted to read that your expectations were met or exceeded us. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests. Once again, thank you for your comments. We hope to be able to welcome you again at Barceló Puerto Plata. Yours sincerely, Ana Ruiz Hotel Director
2 out of 5
by A verified traveler

Posted Aug 24, 2014
For a Barcelo Hotel food is really bad other than that its ok
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Would stay again

Posted Aug 7, 2014
Nice entertainment, staff and food, but the drinks were a bit weak.
Comment from Hotel Management
Aug 16, 2014
Dear Guest, Receive the warmest greetings from Barceló Puerto Plata. We would like to thank you for posting such a delighting comment and for having chosen us to spend your vacations. It is extremely rewarding to read we were able to provide you an excellent vacations and that we were able to fulfill all expectations. Thank you for such encouraging and positive comments towards our staff and food ; it is very rewarding to read that our staff’s hospitality and friendliness really made a difference and enhanced your vacations. We are glad you enjoyed all activities. On behalf of our staff, please know it was a pleasure to have served you and we are looking forward to providing you with another dreamy vacation. Best Regards, Ana Ruiz Hotel Director
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 5, 2014
excellent!! alcohol was also included, the rooms were clean, the TV was old, but working,great people always smiling!!
Comment from Hotel Management
Aug 8, 2014
Dear Guest, Receive the warmest greetings from Barceló Puerto Plata. We would like to thank you for posting such a delighting comment and for having chosen us to spend your vacations. It is extremely rewarding to read we were able to provide you an excellent vacations and that we were able to fulfill all expectations. Thank you for such encouraging and positive comments towards our staff and food; it is very rewarding to read that our staff’s hospitality and friendliness really made a difference and enhanced your vacations. We are glad you enjoyed all activities. On behalf of our staff, please know it was a pleasure to have served you and we are looking forward to providing you with another dreamy vacation. Best Regards, Ana Ruiz Hotel Director
4 out of 5
Recommended
for Everyone
by A verified traveler from Santiago

3 day break

Posted Aug 2, 2014
I like to visit this hotel midweek as it is too busy at weekends, I have enjoyed over 5 visits to Barcelo and have never been disappointed. The staff are very attentive and always try to please. The hotel buildings could do with a general upgrade as some of the plumbing isn't working too well but it's great value for money.
Comment from Hotel Management
Aug 8, 2014
Dear Guest, Thank you for taking the time to comment regarding your recent stay at Barceló Puerto Plata. we are delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Barceló. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests. I will share your comments with our team members! I look forward to welcoming you back to Barceló Puerto Plata.. Yours sincerely, Ana Ruiz Hotel Director