Ratings based on 396 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
75% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Would stay again

Posted Aug 7, 2014
Nice entertainment, staff and food, but the drinks were a bit weak.
Comment from Hotel Management
Aug 16, 2014
Dear Guest, Receive the warmest greetings from Barceló Puerto Plata. We would like to thank you for posting such a delighting comment and for having chosen us to spend your vacations. It is extremely rewarding to read we were able to provide you an excellent vacations and that we were able to fulfill all expectations. Thank you for such encouraging and positive comments towards our staff and food ; it is very rewarding to read that our staff’s hospitality and friendliness really made a difference and enhanced your vacations. We are glad you enjoyed all activities. On behalf of our staff, please know it was a pleasure to have served you and we are looking forward to providing you with another dreamy vacation. Best Regards, Ana Ruiz Hotel Director
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 5, 2014
excellent!! alcohol was also included, the rooms were clean, the TV was old, but working,great people always smiling!!
Comment from Hotel Management
Aug 8, 2014
Dear Guest, Receive the warmest greetings from Barceló Puerto Plata. We would like to thank you for posting such a delighting comment and for having chosen us to spend your vacations. It is extremely rewarding to read we were able to provide you an excellent vacations and that we were able to fulfill all expectations. Thank you for such encouraging and positive comments towards our staff and food; it is very rewarding to read that our staff’s hospitality and friendliness really made a difference and enhanced your vacations. We are glad you enjoyed all activities. On behalf of our staff, please know it was a pleasure to have served you and we are looking forward to providing you with another dreamy vacation. Best Regards, Ana Ruiz Hotel Director
4 out of 5
Recommended
for Everyone
by A verified traveler from Santiago

3 day break

Posted Aug 2, 2014
I like to visit this hotel midweek as it is too busy at weekends, I have enjoyed over 5 visits to Barcelo and have never been disappointed. The staff are very attentive and always try to please. The hotel buildings could do with a general upgrade as some of the plumbing isn't working too well but it's great value for money.
Comment from Hotel Management
Aug 8, 2014
Dear Guest, Thank you for taking the time to comment regarding your recent stay at Barceló Puerto Plata. we are delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Barceló. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests. I will share your comments with our team members! I look forward to welcoming you back to Barceló Puerto Plata.. Yours sincerely, Ana Ruiz Hotel Director
2 out of 5
by A verified traveler from New York

What a disappointment! !

Posted Jul 29, 2014
First of all, if you have traveled to Punta Cana I advise you not to go to this hotel. The check-in took about an hour maybe more. they are about 2 or 3 people for checking in & checking out. there were no defined lines it was hot & crowded. A better system is needed. The rooms are outdated. Furniture old and falling apart. Do not expect a flat screen TV it's one from the early 90s and the remote only works when maintenance comes to fix it. There is a fee for the safe. Hair in the towels, on the floors and walls of the bathroom & bedside rugs. Refrigerator stopped working. Told "only keep a little cold." Hold on to your washcloths. Only 1 for the entire trip (7 days). The natives visit very regularly and expect all to come out for the weekends. Friday Saturday and Sunday we had to wake extra early to avoid the elbow to elbow contact while getting our food and to secure a seat. The nightly entertainment was geared towards the natives. They spoke mainly Spanish. The food and the restaurant atmosphere was the best part of the trip.
Comment from Hotel Management
Aug 1, 2014
Dear guest, Thank you very much for sharing our mutual guest experiences regarding their recent stay at our resort. We very much appreciate their feedback, as it is through this medium that we are able to address guest issues and provide a high level of guest satisfaction. We very much lamented any inconveniences that our clients may have encountered with the front desk or with the room. We are very concern with all the mentioned issues. We have taken their comments seriously and have dealt with our managers in correcting all these service flaws that they have highlighted in review ensuring that these problems do not happen again. We are sorry that we fell short of their expectations. Regarding your comments about our customer service, we must say that we constantly monitor our employees through our Human Resources and Quality Department. We have taken note of your comments and please allow us to inform you that we are developing several improvements projects. It is our sincere desire to have the opportunity to welcome them in the near future to our resort again, so we can show that the situations described does not correspond to our performance and service overall. We strongly believe that the next time putting our best efforts, we will be able to exceed their expectations, so that we can regain their confidence in our company. We look forward to welcoming them on a future occasion, in this way show our commitment for service and customer satisfaction, and quality assurance stamp of our Barceló Hotels & Resorts family. Yours sincerely Ana Ruiz Hotel Director
1 out of 5
by A verified traveler from New York City

Ruined my vacation. Please do not Book!!

Posted Jul 25, 2014
Pros: I absolutely hate this garbage resort. It completely ruined my much needed vacation. I spent most of the time fighting with the staff than anything.
Cons: The staff in this place is rude as can be! On occasions we would say hi and they would completely ignore us.
Words can’t express how horrible this resort is. This is definitely the worst experience I’ve ever had. I’ve been to two star hotels with better service than here. The staff is rude and the treatment they give you is horrible! Please do not book. They will treat you like crap, especially if you are not a local. I stayed at this hell hole from July 15 to July 20. Dreaming of the perfect vacation for me and my family and being wooed away by the pictures, I decided to make this terrible mistake. Upon arrival, we waited two hours to be checked while there were only 4 or 5 people in front of us! They stuck us in a room with very very low water pressure Showering was nearly impossible!. We complained and multiple workers came to look at it. We asked to be switched to another room and after a day and a half of begging we finally got it. We asked them to put us in a building that was closer to all the amenities, as the original room 9-312 was far away from everything. They completely ignored us and stuck us in the room across the hall. We complained again and finally got a room near the main pool. After settling in our new room it took them an entire day to bring in the third bed! Two of us had to spend the night cramped up in one bed. The next day the air conditioning stopped functioning and once again it took an entire day of calling and begging to have it fixed! After they finally fixed it, there was no way to shut it off and we were freezing to death!
Comment from Hotel Management
Aug 1, 2014
Dear Guest, Please receive the warmest greetings from Barceló Puerto Plata. Thank you for sending along your comments as our guest experiences plays a key role in this continuous process. We would like to apologize for not completely fulfilling your expectations and we are deeply sorry for the inconveniences you encountered. There are always different perceptions with the product and service offered by us; rest assured all these will be addressed to our management team in order to make the corrective changes. We regret that your disappointment with so many areas of our resort, has been conveyed through this forum and not once on site to any of the Management members, we are very resourceful and would have gladly gone above and beyond to formulate your experience in order to have you join the hundreds of extremely pleased and satisfied guests of Barceló Puerto Plata. We are looking forward to have the opportunity to serve you and most importantly be able to change your perception and regain your trust in our brand. Yours Sincerely, Ana Ruiz Hotel Director
3 out of 5
by A verified traveler

Ok budget hotel

Posted Jul 7, 2014
Pros: Grounds, pool and beach were kept clean.
Cons: Food and service, condition of the room.
Location: Did not leave the hotel
There really was not anything too special about this hotel. Room was in an extremely dilapidated state, the bathroom was literally falling apart on me! Food was ok; mostly not a lot of variety and usually too salty, beach and pool were kept clean. Service depended on whether locals were around or not. Whenever the locals were around (on the weekend), you could barely get anything out of the waiters, servers, bar men. In all, I would say it is OK for the budget traveler but I definitely would not recommend nor go back. I have had a few budget travels and this was honestly the worst of it all.
Comment from Hotel Management
Jul 10, 2014
Dear Guest, Please receive the warmest greetings from Barceló Puerto Plata. Thank you for sending along your comments as our guest experiences plays a key role in this continuous process. We would like to apologize for not completely fulfilling your expectations and we are deeply sorry for the inconveniences you encountered. There are always different perceptions with the product and service offered by us; rest assured all these will be addressed to our management team in order to make the corrective changes. We regret that your disappointment with so many areas of our resort, has been conveyed through this forum and not once on site to any of the Management members, we are very resourceful and would have gladly gone above and beyond to formulate your experience in order to have you join the hundreds of extremely pleased and satisfied guests of Barceló Puerto Plata. We are looking forward to have the opportunity to serve you and most importantly be able to change your perception and regain your trust in our brand. Yours Sincerely, Ana Ruiz Hotel Director
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 3, 2014
Nice entertainment & good food. Rooms weren't all cool, but ok to sleep. A bit noisy at night.
Comment from Hotel Management
Jul 10, 2014
Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata on Tripadvisor! It is always a pleasure to receive positive feedback. We will share your comments with our team, who we are certain will be encouraged by your remarks. The hotel continuously strives to meet your needs and expectation. Once again, thank you for your comments. We hope to be able to welcome you again at Barceló Puerto Plata. Yours sincerely, Ana Ruiz Hotel Director
5 out of 5
Recommended
for Everyone
by A verified traveler from dallas texas

The hotel was great!!!

Posted Jun 29, 2014
Very good experience!!! The crew was great. Excellent for kids!!
Comment from Hotel Management
Jul 1, 2014
Dear Guest, We appreciate your comments regarding your stay at Barceló Puerto Plata on Tripadvisor! It is always a pleasure to receive positive feedback. We will share your comments with our team, who we are certain will be encouraged by your remarks. The hotel continuously strives to meet your needs and expectation. Once again, thank you for your comments. We hope to be able to welcome you again at Barceló Puerto Plata. Yours sincerely, Ana Ruiz Hotel Director
2 out of 5
by José from Santiago.

Definitely a last time

Posted Jun 23, 2014
Pros: Nothing
Cons: Food variety, air conditioning in lunch room, staff availability and room cleaningnesss
This is the second time in less than a month we have been here. We thought that given the fact that the last time it was a holiday weekend it would be an exeption, but it wasn't. This hotel is just not fit to handle that many people. All systems get saturated, check in, dining, pool, bars... everything. Our room was not properly cleaned and even the coffee machine had coffee remains from previous guests. I asked for a king size bed and we got 2 full size beds. I need to say that this was our last time in this place Cherry top: food is not varied at all. Everything is repeated and lunch room is extremely hot.
Comment from Hotel Management
Jun 29, 2014
Dear Guest, Please receive the warmest greetings from Barceló Puerto Plata. Thank you for sending along your comments as our guest experiences plays a key role in this continuous process. We would like to apologize for not completely fulfilling your expectations and we are deeply sorry for the inconveniences you encountered. There are always different perceptions with the product and service offered by us; rest assured all these will be addressed to our management team in order to make the corrective changes. We regret that your disappointment with so many areas of our resort, has been conveyed through this forum and not once on site to any of the Management members, we are very resourceful and would have gladly gone above and beyond to formulate your experience in order to have you join the hundreds of extremely pleased and satisfied guests of Barceló Puerto Plata. We are looking forward to have the opportunity to serve you and most importantly be able to change your perception and regain your trust in our brand. Yours Sincerely, Ana Ruiz Hotel Director
3 out of 5
by A verified traveler from PA

Do not visit on the weekends

Posted Jun 23, 2014
Pros: Big room.
Cons: The food, limit on the amount of passes given to the locals
Location: The Jeep Safari and trip to paradise island were 2 good excursions we did.
My husband and I recently went to this all inclusive hotel on our honeymoon. I would not recommend going here if you are looking for peace and quiet. The locals flock here on the weekends and it's basically a free for all at the swim up bar and the buffet meal. The hotel is dated, but the staff is friendly and helpful. I suggest upgrading to the club premium so that you have more of a personalized experience. Also, the food was not very good. They made you pay extra for lobster! There were no seafood buffets and the rest of the food was not very good. We will definitely not be going back.
Comment from Hotel Management
Jun 29, 2014
Dear Guest, Please receive the warmest greetings from Barceló Puerto Plata. Thank you for sending along your comments as our guest experiences plays a key role in this continuous process. We would like to apologize for not completely fulfilling your expectations and we are deeply sorry for the inconveniences you encountered. There are always different perceptions with the product and service offered by us; rest assured all these will be addressed to our management team in order to make the corrective changes. We regret that your disappointment with so many areas of our resort, has been conveyed through this forum and not once on site to any of the Management members, we are very resourceful and would have gladly gone above and beyond to formulate your experience in order to have you join the hundreds of extremely pleased and satisfied guests of Barceló Puerto Plata. We are looking forward to have the opportunity to serve you and most importantly be able to change your perception and regain your trust in our brand. Yours Sincerely, Ana Ruiz Hotel Director