Ratings based on 151 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
77% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom NY

Worst hotel I have been to!

Posted Feb 10, 2015
Pros: Hate this hotel & hate is a strong word
Cons: everything needed to be improved
This hotel gave me a headache as soon as I walked in! Staff is horrible... Finding a place to eat was a nightmare... I wouldn't recommend this place to my worst enemy. The rooms were dirty, no bottle water, I mean the list goes on. Just do yourself a favor & go somewhere else. I beg of you!
1 out of 5
by A verified traveler

Worse experience

Posted Feb 9, 2015
From the moment of check in things were already going bad. I was given a completely wrong room. Asked for a Bath and shower and I got a standard room with the shower tube. They didn't do anything to give me the room I requested instead just gave me a "bigger" standard row. Booking reservations was also a headache they would tell you that the reservations are confirmed when we get to the restaurant we have no reservations. They do the very minimum to accommodate their guest. This is the first resort that have gone to that I have been unsatisfied. I would not recommend this resort to anyone
5 out of 5
for Everyone
by A verified travelerfrom ny

Great hotel

Posted Jan 28, 2015
Pros: The food, the pools the beach
Cons: More in resort transportation
Location: Everything was in itself
The room was better than i expected except for the "beach view" which was blocked by a building , one thing i did not like was the way some staff told us of giving us a tour and it was a pitch for selling us membership. other than that everything was excellent
2 out of 5
by A verified travelerfrom New Jersey

Posted Jan 28, 2015
Pros: There were a lot of pools, bars, etc.
Cons: Remodel the rooms.
Very disappointed. Room was horrible. Overall was not happy. There is hardly any beach, not enough lounges.
4 out of 5
for Everyone
by A verified traveler

Overall, nice place, good prices, good options

Posted Dec 2, 2014
Pros: Staff was friendly, though it's a good idea to brush up on your spanish to help you communicate. The beach locations were beautiful.
Cons: Our room was constantly damp and had a moldy smell.
Location: Book excursions through taxis and online, not through hotel. Major price difference. Ex- the Waterfalls (do all 27!) the City tour.
Wish we had known about the levels of "VIP" status and would have booked in a way to get access to a bar with better liquor. The well liquor was not pleasant, though the mixed drinks at VIP beach were good. The VIP parties were a blast and the beach areas were nice. We stayed for 9 nights for our honeymoon and enjoyed it all, rain or shine. The sales people got annoying after a while, but easily accepted when you said no. The excursions were awesome! We saved a lot by doing them through a taxi and with another couple that we had met there. We did the waterfalls, city tour, and horseback riding through the mountain. Wish we had known about the shuttle we had access to through Expedia to get there, otherwise it was a $50 taxi! (Shuttle was $11/pp). Ocean world was fun, even if you just have the day pass provided by the hotel. We loved the Tropical Bird section. Overall, great experience and we hope to return again.
4 out of 5
for Everyone
by A verified traveler

Posted Nov 18, 2014
Experience was great. Biggest downfall is they are part of a time share vacation company and they scoop you up for nearly a full day when you get there as what starts out "a tour of the complex" turns into a sales pitch for their resort. It is lengthy and takes nearly a full day out of your vacation. They do not take no lightly, very pressing. Beaches were amazing! Could have spent an extra day or two just on the beach. Staff very accommodating.
3 out of 5
by A verified travelerfrom Washington state

Very disappointed

Posted Nov 13, 2014
Pros: We had a junior suite and that part was good the size and location.
Cons: Once they find out you are not buying a time share they drop you like a hot potatoe we feel that is why our friends were not able to upgrade.
Location: town was very small and dirty
was very disappointed in things that were told would be given and then not. Said they would have a stalked fridge but that was the first day only, also no free internet?? Aircondintioning did not work all the time. We went with a group of 7 and others asked to upgrade and pay for a room close to ours due to one of our travelers has a disability and a hard time getting around, they never came through and one night her husband had to carry her up stairs...........(not good)
4 out of 5
for Everyone
by A verified travelerfrom r


Posted Oct 31, 2014
Everything was fine except they don't have much variety on food
4 out of 5
for Couples
by A verified travelerfrom Bronx NY

Nice hotel, beautiful beach

Posted Oct 16, 2014
Pros: The beach and the room decoration
Cons: The pool and music can close a little later to have more options of to do, more lighting in all areas
Location: nice location, I did not had the change to do anything near by
I love the hotel the people very pleasant, but was an unpleasant odor in and out the room, and was not internet.
4 out of 5
for Everyone
by A verified travelerfrom Toronto

Great hotel for family or adult fun!

Posted Sep 23, 2014
Pros: Just about everything. We love cofresi!
Cons: As always in tropics, interior air conditioning and circulation needs to be improved, things sometimes feel damp in the rooms.
Location: Excellent shows, the sunday opening party is a total hit, we had a blast!
Love the entertainment, disco is great. Drinks are good. we tried a greater diversity of restaurants this visit and really enjoyed the food, which is mostly authentic cuisine. It's a comfortable and casual but respectful resort. A lot of fun and great people. The VIP beach is a favorite for us. :)