Ratings based on 69 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
67% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Disappointing

Posted Apr 12, 2015
The staff was not friendly. The spa services are a joke. Hardly any English spoken. The beach is quite muddy and not as pretty as you see it in the pictures. The beer served is called "National" beer and taste like fish-water.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

Nice hotel, close to beach.

Posted Apr 5, 2015
Pros: Lots of good food; buffet is wonderful. Everything seems fresh and there is always an abundance. Rooms are clean; bathrooms are modern .
Cons: Staff should make sure everything in a room is working before it is occupied. Our ac was not working. Staff should be given English and French lessons
Location: Laguna Gri Gri is terrific and worth the 1500 pesos. shopping in Rio San Juan.
Good food, friendly staff. The shows at night varied. The children's show was pitiful. The adult shows have gotten progressively worse. It would be better if they turned the theatre into a dance food and had a party at least one night. Maybe a talent contest for the guests another night. The MCs was very difficult to understand. Their English is horrible. Someone should give all staff English and French lessons. Staff tries very hard; with more training they can be excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 31, 2015
This is a great resort. Good food, clean rooms and impeccable grounds. The staff is very efficient and friendly.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom ny

A wonderful week .

Posted Mar 29, 2015
Location was far from airport about an hour 1/2 . Beds were super hard . Had to call the front desk for additional blankets . Besides that everything else was great . Great food great entertainment great staff . Make sure to book the snorkeling excursion from the beach it's only 40 bucks but the experience was awesome .
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 15, 2015
our stay here was very pleasant. Staff members were helpful. Resort was right on the beach which was very nice and food/beverages were excellent! We would definitely stay here again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Long Island, NY

Beautiful Resort

Posted Mar 14, 2015
If it wasn't for the uncomfortable bed I would have given it a better score.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NY

Posted Feb 28, 2015
The experience was magical my fiancé really enjoyed herself.. I was pleased
4 out of 5
Recommended
for Everyone
by A verified travelerfrom London Ontario

Posted Feb 19, 2015
Pros: layout, beach, cleanliness, friendly staff, prompt service
Cons: food, SPA services are way too expensive ( 1 hour of massage in Canada with certified massage therapist costs $60-$70 Canadian dollars) $80 american d
Location: good
We had a good time despite the weather, A lots of choices to spend time even if you don't book any excursions.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 17, 2015
Beautiful hotel and very good service I'll recommend to other
3 out of 5
by A verified travelerfrom massachusetts

There are so many others that are better in DR

Posted Jan 6, 2015
The staff is courteous and the rooms are clean. The food was pretty respectable with a real effort to serve different things everyday. The big problem is the beach. It is impossible to stay on the long chairs without being bitten by the sand fleas. The same thing happens on the mini gulf. We were covered with bites. The beach is made of sand and rocks and is far from the sandy beaches that you can find in Punta Cana. The location of the resort also is a problem. Not much excursions to do outside as there are no other resorts close by. We rented some jet skies ($70 for 25 minutes :( ) which kept breaking down on us. Forget the shows. The mediteranean Restaurant was really good with an amazing presentation. Italian was good. Don't bother with the Japanese.