Ratings based on 73 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Stafford, VA
Offer a lot for your money. Very relaxing - NicePosted May 3, 2015
Pros: Peacefulness, beach was clean, love the landscape.
Cons: Reception Area needs improvement. They are not that friendly. Very professional, but not friendly. Everybody else is super friendly.
Location: From the airport to the hotel, Expedia and hotel transportation are very expensive . Local transportation is much cheaper.
My staying was as expected. I wanted to relax and enjoy the time away from my daily routine. Food was good, the people (specially, personnel at the buffet and restaurants) were very pleasant. I will go to the resort again.
by A verified traveler
DisappointingPosted Apr 12, 2015
The staff was not friendly. The spa services are a joke. Hardly any English spoken. The beach is quite muddy and not as pretty as you see it in the pictures. The beer served is called "National" beer and taste like fish-water.
for Everyoneby A verified traveler from New York, NY
Nice hotel, close to beach.Posted Apr 5, 2015
Pros: Lots of good food; buffet is wonderful. Everything seems fresh and there is always an abundance. Rooms are clean; bathrooms are modern .
Cons: Staff should make sure everything in a room is working before it is occupied. Our ac was not working. Staff should be given English and French lessons
Location: Laguna Gri Gri is terrific and worth the 1500 pesos. shopping in Rio San Juan.
Good food, friendly staff. The shows at night varied. The children's show was pitiful. The adult shows have gotten progressively worse. It would be better if they turned the theatre into a dance food and had a party at least one night. Maybe a talent contest for the guests another night. The MCs was very difficult to understand. Their English is horrible. Someone should give all staff English and French lessons. Staff tries very hard; with more training they can be excellent.
for Everyoneby A verified traveler
Posted Mar 31, 2015
This is a great resort. Good food, clean rooms and impeccable grounds. The staff is very efficient and friendly.
for Everyoneby A verified traveler from ny
A wonderful week .Posted Mar 29, 2015
Location was far from airport about an hour 1/2 . Beds were super hard . Had to call the front desk for additional blankets . Besides that everything else was great . Great food great entertainment great staff . Make sure to book the snorkeling excursion from the beach it's only 40 bucks but the experience was awesome .
for Everyoneby A verified traveler
Posted Mar 15, 2015
our stay here was very pleasant. Staff members were helpful. Resort was right on the beach which was very nice and food/beverages were excellent! We would definitely stay here again.
for Couplesby Miguel from hempstead
excellentPosted Mar 14, 2015 on Hotels
it was great everyone there was so attentive and nice i would definetely go again on my next vacation
for Everyoneby A verified traveler from Long Island, NY
Beautiful ResortPosted Mar 14, 2015
If it wasn't for the uncomfortable bed I would have given it a better score.
for Everyoneby A verified traveler from NY
Posted Feb 28, 2015
The experience was magical my fiancé really enjoyed herself.. I was pleased
for Everyoneby A verified traveler from London Ontario
Posted Feb 19, 2015
Pros: layout, beach, cleanliness, friendly staff, prompt service
Cons: food, SPA services are way too expensive ( 1 hour of massage in Canada with certified massage therapist costs $60-$70 Canadian dollars) $80 american d
We had a good time despite the weather, A lots of choices to spend time even if you don't book any excursions.