Poolside bar

Reviews of Lifestyle Tropical Beach Resort & Spa All Inclusive

3 out of 5
Lifestyle Tropical Beach Resort & Spa All Inclusive
Cofresi Beach, Puerto Plata, Puerto Plata

Reviews

6.6
Rating 10 - Excellent. 305 out of 1031 reviews" "
Rating 8 - Good. 215 out of 1031 reviews" "
Rating 6 - Okay. 158 out of 1031 reviews" "
Rating 4 - Poor. 128 out of 1031 reviews" "
Rating 2 - Terrible. 225 out of 1031 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Maria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The air conditioner didn’t work. The bedroom furniture were damaged and they had a broken glass in the bathroom
Stayed 5 nights in Mar 2024

2/10 Terrible

Patria

Disliked: Cleanliness
Stayed 2 nights in Mar 2024

6/10 Okay

jonathan

Traveled with family
From 1 to 10 my rate for this resort will be a 4 the place to assert extent is OK, I feel like they’re entertainment should be better Also, the recruiting crew are really press about you becoming a member they are constantly harassing you about taking a tour that ends at the headquarters for you to become a member. I feel like when you are on vacation it’s for you to relax. Therefore, if you’re constantly getting harassed to take a tour for you to become member it’s a little annoying.
Stayed 5 nights in Feb 2024
Response from Ecommerce on Mar 28, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

2/10 Terrible

Janey

Traveled with family and small children, Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
I would not recommend this resort. The food was very limited and not good at all.
Stayed 2 nights in Mar 2024
Response from Ecommerce on Mar 28, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 Excellent

Dianicy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente trato me encantó
Stayed 6 nights in Mar 2024
Response from Ecommerce on Mar 28, 2024
Estimado huésped,Gracias por hospedarse con nosotros y por sus positivos comentarios los cuales apreciamos muchísimo. Nos agrada mucho saber que sus vacaciones fueron memorables y que disfrutó de nuestra propiedad, servicios y facilidades como así también del trato amable de nuestro personal. Esta es su casa y esperamos tenerle nuevamente con nosotros.Saludos Cordiales,

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed the food and the pleasant atmosphere of the area. The rooms were clean and well-maintained, however, the only issue I encountered was the hardness of the bed. I wanted to sleep in it so badly, but my body ached at night, possibly because I am used to a softer mattress. The service at the restaurant was great, with some waiters being especially friendly and accommodating. I’m coming back!
Stayed 4 nights in Mar 2024
Response from Ecommerce on Mar 28, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

4/10 Poor

Wendy

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot wate,I found a cockroach in the room and the bed was so uncomfortable bathroom old
Stayed 2 nights in Mar 2024
Response from Ecommerce on Mar 28, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 Good

Layda

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property was nice and clean, the stuff was super friendly and helpful. The food was okay but I am picky so I can’t say, they did have a variety of food.
Stayed 3 nights in Mar 2024
Response from Ecommerce on Mar 28, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 Excellent

Roberto

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not our first time staying at this property and it's always on the top of our list still. Very economical, lots to do, close to Ocean World, can go to resort beside and eat included or even lounge by their pool/s. Cons: Ocean is very rough at this location, rooms are very basic,
Stayed 7 nights in Mar 2024
Response from Ecommerce on Mar 28, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

6/10 Okay

Anilza

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
You get what you pay for……. The rooms are outdated and run down, AC in rooms suck, there were like 5 lizards staying in the room with us (free of charge) but we made the best of our trip. There is a lot of entertainment which was great. Restaurant reservations are super hard to get. WiFi was garbage! (Which is an additional charge per day) If you are forced to wear the blue VIP band they are going to harass you to attend this timeshare event which they tell you it’s a regular tour of the property but it’s not. The staff was nice and helpful. Overall I would go to puerto plata again but not to sure if I would stay here again.
Stayed 4 nights in Mar 2024
Response from Ecommerce on Mar 28, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 Excellent

Patricia

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Ecommerce on Mar 28, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

2/10 Terrible

Jessica

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They lie about how the rooms look…my room had a terrible smell … they refused to i upgradey room … they have sales people always trying to get you to do the spa will never go back
Stayed 4 nights in Mar 2024
Response from Ecommerce on Mar 28, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 Good

Shelly Ann, Templeton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great very friendly welcoming
Stayed 4 nights in Mar 2024
Response from Ecommerce on Mar 28, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 Excellent

francisco

V nice
Stayed 3 nights in Mar 2024
Response from Ecommerce on Mar 28, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

6/10 Okay

Natalie

Traveled with family
Disliked: Cleanliness, property conditions & facilities
It could have been so much better the drinks were extremely watered down
Stayed 3 nights in Mar 2024
Response from Ecommerce on Mar 28, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

2/10 Terrible

Saymon

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Toilets don’t flush, rooms smells cigarettes no hot water
Stayed 3 nights in Mar 2024
Response from Ecommerce on Mar 22, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 Good

francis

Liked: Cleanliness, amenities, property conditions & facilities
Property was easy to get around Buffet was ok Restaurants were difficult to get times even when we were 1st in-line at times we were told to be there to sign up and all restaurants were not open every night Our room was great other than no hot water in our room Cabanas by the ocean we’re awesome Bars in VIP area were great the pools were good and nightly entertainment was ok Communication was tough however I only speak English and had a hard time understanding the employees All in all I’d rate it at 3.5 stars out of 5 and would consider going back
Stayed 6 nights in Mar 2024
Response from Ecommerce on Mar 22, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 Excellent

yolanda, newark

Liked: Cleanliness, staff & service, property conditions & facilities
THE STAFF SERVICES
Stayed 5 nights in Mar 2024
Response from Ecommerce on Mar 20, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

2/10 Terrible

Kathleen

Disliked: Staff & service, amenities, property conditions & facilities
I paid for a reservation at Lifestyle Tropical and was given a substandard room at the Confresi Palm. .Alex at Guest Services refused to provide an explanation but offered an upgrade if I paid an additional fee. There were periodical black outs, intermittent hot water and my TV did not work. The concierge hijacked half my day on a tour of what I could have if I joined their vacation club.
Stayed 3 nights in Mar 2024
Response from Ecommerce on Mar 20, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

4/10 Poor

Yvonne Latisha

Disliked: Property conditions & facilities
Wi-fi not good. Not a lot of choices to eat and restaurants did not stay open late. Very hilly and no disco.
Stayed 4 nights in Mar 2024
Response from Ecommerce on Mar 20, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

6/10 Okay

Laura

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Ecommerce on Mar 20, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Ecommerce on Mar 20, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

2/10 Terrible

Jalyssa

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Water was cold, room wasn't like the picture , food was ok,
Stayed 2 nights in Mar 2024
Response from Ecommerce on Mar 20, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

2/10 Terrible

José

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the rooms the headboard was broken and and toilets were clogged and the food was terrible
Stayed 4 nights in Mar 2024
Response from Ecommerce on Mar 20, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

2/10 Terrible

Kemar

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
It's good for who it's good for but definitely not for me I will never stay there again but don't let me stop you from visiting because my experience may be different from yours.
Stayed 3 nights in Mar 2024
Response from Ecommerce on Mar 20, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 Good

Edwin, Bayamon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Ecommerce on Mar 13, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

8/10 Good

Kaneka

Traveled with partner
Liked: Cleanliness, staff & service
The staff was amazing good was also good. We had several plant issues with the room. Toilet didnt flush well, our room was leaking yes inside our room was leKing water from the ceiling. The towel exchange is annoying.
Stayed 7 nights in Mar 2024
Response from Ecommerce on Mar 13, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

2/10 Terrible

Edwin, Raymond

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at lifestyles was not a good experience at all. When we booked through Expedia we were told it was a tropical lifestyles stay and they put us in a completely different hotel called Confresi palms. The room was dirty with mold all over the windows and furniture. The sink was blocked with nasty water and wouldn’t drain. The property smelled like sewer and the whole place was not clean at all. The only decent about this stay was some of the staff. Even if the food was not good the cooks tried to be accommodating. The guys at the omlet bar,pizza station and fish station were friendly. The rest of the stay was awful. Especially the lady at the front desk. She was disrespectful and very rude.
Stayed 1 night in Feb 2024
Response from Ecommerce on Mar 13, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 Good

Raquel

Traveled with family and small children
Disliked: Property conditions & facilities
Resort was ok, food was ok and entertainment was nice.
Stayed 3 nights in Mar 2024
Response from Ecommerce on Mar 13, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

8/10 Good

Stephen Austin

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Ecommerce on Mar 13, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

2/10 Terrible

Brayan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ecommerce on Mar 13, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 Excellent

Emma

Stayed 3 nights in Mar 2024
Response from Ecommerce on Mar 28, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

8/10 Good

clyde

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Ecommerce on Mar 13, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

4/10 Poor

Ana, Bronx

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Too much walking not enough shuttle service and limited options for guests who are not VIP or owners
Stayed 2 nights in Mar 2024
Response from Ecommerce on Mar 13, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

2/10 Terrible

Galo

Traveled with group
Disliked: Staff & service, property conditions & facilities
I didnt Like the fact we requested one bed room with one bed and got two and they didn’t even bother to you our room when we ask. They refused and the front desk people were rude. The room was old style not fixed good and the shower headed water was horrible. I wasn’t pleased at all
Response from Ecommerce on Mar 13, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in Feb 2024
Response from The management on Mar 6, 2024
Dear Michael,Thank you for taking the time to review our Lifestyle Tropical Beach Resort. It is of great importance to know our guests experience in order to improve our services.We are happy to hear that you had a great time in our resort.It would be a pleasure to host you again in the future.Regards,

6/10 Okay

Tamara Lynn

Disliked: Cleanliness
Stayed 8 nights in Feb 2024
Response from Ecommerce on Mar 5, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Really good place
Stayed 3 nights in Feb 2024
Response from Ecommerce on Mar 5, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 Excellent

Rosti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people and good service
Stayed 5 nights in Feb 2024
Response from Ecommerce on Mar 5, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

8/10 Good

Benjamin

Traveled with partner
Liked: Staff & service
The main objective of our stay was to relax and go to the beach which this resort offered. The staff was incredibly attentive, friendly and helpful. Although there was someone always cleaning and maintaining the property it has seen better days. Many of the areas are quite old and could use some updating. Our room did not have hot water in the shower and had difficulty opening and closing the sliding glass doors to the balcony. The bed and mattress were old, pillows lumpy and uncomfortable. The food was good and had great variety at the buffet. Overall a great value if you are just looking to get away and relax at the beach.
Stayed 4 nights in Feb 2024
Response from Ecommerce on Mar 5, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 Excellent

Jose

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Ecommerce on Mar 5, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 Excellent

Steffani Naomi

Stayed 6 nights in Feb 2024
Response from Ecommerce on Mar 22, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

8/10 Good

jose r

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ecommerce on Mar 5, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

6/10 Okay

Julie, Rome

Stayed 6 nights in Feb 2024
Response from Ecommerce on Mar 22, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

8/10 Good

Saturnino De

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Common areas including pools are clean.
Stayed 6 nights in Feb 2024
Response from Ecommerce on Feb 26, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 Excellent

MICHELLE ODRISCOLL, mahopac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Ecommerce on Feb 26, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

4/10 Poor

Kristen Marie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Ecommerce on Feb 26, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

6/10 Okay

Wilfredo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs serious updating. Leaks in rooms , ac not working etc.
Response from Ecommerce on Feb 26, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

2/10 Terrible

Grace

Traveled with family and small children, Traveled with group, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This property was disgusting. From the moment went stepped foot in. If you want to check in earlier, you have to pay $20 per person extra. They dont even hold your luggage. I waited 6 hours for a room change because the fridge was broken and my son’s food went bad. The room they then changed us to had no AC. Theres no manager on site to speak to. The bathroom and bedding was dirty. The 3rd room we were changed to, the sink was clogged. It was a vacation from hell. The worse. The staff was very unpleasant.
Stayed 3 nights in Feb 2024
Response from Ecommerce on Feb 26, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

2/10 Terrible

Ivana

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bed room!No hot water! Broken door!!Super noisy 24 hours! I’m very disappointed
Stayed 4 nights in Feb 2024
Response from Ecommerce on Feb 21, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,