Ratings based on 110 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.9 Hotel condition
They paid and stayed.
by A verified traveler from Clarksville
Most of the Staff were rude and unpolitePosted Sep 2, 2014
If you wanna enjoy this hotel complex you must be a VIP member otherwise you will have limited access to almost everything including the restaurants because you have to make reservations and the reservations are always guarantee for the VIP members, we had to eat at the buffet and the casa blanca buffet sucks, food was cold. About the staff? Most of them rude and unpolished and about the rooms decor, really old. Won't go to this hotel never again.
for Everyoneby A verified traveler from Chicago
Very nice hotel by the beachPosted Aug 27, 2014
It was fantastic stay for second time, didn't hurt we had an upgrade. This was our 43rd Anniversary!!!!
for Everyoneby A verified traveler from new york
Great service VIP all the way. Beautiful facilityPosted Aug 13, 2014
Had a great time. Lots to do. Many Beach and pool activities available. Food was great.
by A verified traveler from New Jersey
OK level resortPosted Aug 6, 2014
Crowded resort! Which made buffets loud and hard to grab a table. Food was average fare. Can't drink tap water and you can taste it in food. Not a mango or avocado anywhere. Room decor was cheep with rickety chairs and pillows smelled musty. Buildings and pools needed repairs. Too many 'vip' areas that were off limits. No free Wifi. Staff and scenery wonderful. We made the best of it but won't return.
for Everyoneby A verified traveler from new jersey
I love the service by the beach and poolPosted Jul 26, 2014
The food was good service was excellent. I love the beach with the bed and the food and drinks. I like the vip area
by A verified traveler from California
Bad ManagementPosted Jul 3, 2014
Pros: The cabanas
Location: White water rafting was an exceptional excursion, very safe, and incredible customer service through Expedia. I highly recommend this excursion.
The AC didn't work half of the nights. No adjoining rooms even after requesting months in advance. THe bedroom alarm went off every night at midnight. The bathroom sink clogged up. The shower tray was broken. Room service left our room unlocked after cleaning and left without leaving any towels. They didn't make the room until we requested it at 4 pm. Really poor customer service. Non VIPs do not get any importance or privileges. There are NOT 27 restaurants. As non-vips, we had access to a total of 5. I would not recommend this hotel. Not a family friendly resort, many pools are adult only, and kids under 18, like teenagers included, have to go in a pathetic 2 feet kiddie pool. Go if you want to lose your money. The only positive part was the beach, which wasn't managed by Lifestyle resorts anyways.
for Everyoneby A verified traveler
Posted Jun 27, 2014
Cons: better transportation services
rooms were very nice only problem we has was with the transportation, take tooooo long to pick you up.
for Couplesby Cindy Santos from Bronx, NY
Great PeoplePosted Jun 24, 2014 on Hotels.com
Me and my Fiance Love it.. we are planning to come back with our children.
for Everyoneby A verified traveler from Miami, FL
Nice complex in Puerto PlataPosted Jun 19, 2014
Wonderful overall experience. The only detail to improve is the food quality and diversity
for Everyoneby Dave from New york
Second time and luv itPosted Jun 9, 2014
Wow . You have to experience it for your self . I'm not a big Eater So you would have to be a judge of that for your self.but everything else loved it