Ratings based on 116 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
75% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Posted Oct 29, 2014
The customer service was absolutely terrible along with the food. Very rude
1 out of 5
by A verified travelerfrom nj

Not so great hotel, beach nonexistent.

Posted Oct 13, 2014
You have to pay extra to become a VIP MEMBER in order to use the better parts of the resort, and they aren't much better. To a non vip , there is no beach. And what little there is is dirty. No sand to lay a towel down. But you can pay extra for an outdoor style bed to lay on 15 ft above where the beach would be. "Free" if your vip. Food- was so so. But don't wake up late , or no breakfast for you! Highlight - 10 pm bingo at the bar. Smh Don't drink the water. No free wifi.
4 out of 5
Recommended
for Couples
by A verified travelerfrom NEW YORK CITY

our experience

Posted Oct 10, 2014
Pros: THAT IT IS BEAUTIFUL
Cons: THE SERVICE AND THE COURTESY SO ONE CAN FEEL AT HOME
Location: WELL THE PLACE IS LOCATED VERY CLOSE TO THE CITY OF PUERTO PLATA WHICH IS AN ADVANTAGE . IT IS CLOSE TO THE PERIFERICO WHICH WE DID VISIT
WE SPEND 4 DAYS AT THE LIFESTYLE HOTEL IN PUERTO PLATA . MY GIRLFRIEND WAS SO DELIGHTED AND IMPRESS OF HOW BEAUTIFUL THE PLACE LOOKS . THERE IS NO DOUBT THAT THE RESORT IS SO IMPRESSIVE. BUT WE WERE DISAPPOINTED ON THE SERVICE THAT IS GIVEN BY THE POOL BAR . WHEN I ORDERED OUR DRINKS I HAD TO GET OUT OF THE POOL TO GO GET OUR DRINKS ON THE OTHER SIDE OF THE BAR ! THE SERVICE THERE WAS NOT IN PAR . THEY NEED TO SHAKE UP !. WE MADE A RESERVATION TO DINE AT THE BELLINI RESTAURANT ONE NIGHT BUT WE WERE DISAPPOINTED WITH THE FOOD WHICH FROM ONE TO TEN WE GIVE IT A 4 ALSO WITH THE HOUSE WINE IT TASTED TERRIBLE ! SO WE DECIDED TO CONTINUE EATING AT THE BUFFET WHICH THE FOOD WAS MUCH BETTER. A BETTER SERVICE NEED TO BE UPGRADED . WE TRAVEL TO CANCUN MEXICO AND WE WERE RECEIVED WITH SUCH WARMTH WELCOME THAT WE FELT AT HOME !!!. THIS IS WHAT LIFESTYLE NEEDS TO IMPROVE .
2 out of 5
by A verified travelerfrom Virginia

Very Didsppointing

Posted Oct 6, 2014
Pros: Grounds were pretty. Beach beds and jacuzzis on the beach were nice. Service on the beach was adequate.
Cons: Give guests a key to the safe. Charging extra for an in room safe at an all-inclusive resort is tacky. Stop misleading guests by saying "FREE WIFI".
Check in was a hassle as they refused to look my reservation up by my name. They made me go print out my Expedia email confirmation and provide it. Website says "FREE WIFI" - which is misleading at best. WIFI is only free on the VIP Beach, so all non-VIP guests have to pay. There was a safe in the room but we weren't provided a key for the safe. When we asked about it we were told we had to pay extra to use the in-room safe - extremely tacky nickle-and-dime charges for an all-inclusive resort. Curtains in the room were too thin so when the sun came up it woke us up. Bed was uncomfortable, as expected. At check-in the in-room refrigerator was stocked and there was a bottle of water for coffee (can't drink the tap water), but throughout the stay they were never restocked. I called the front desk to ask about it and was transferred to Guest Services where no one answered the phone. Restaurant staff was the worst we have ever experienced. We never received drinks without asking at least twice and on one occasion we finished our meal before the drinks arrived. Just awful. Entertainment was low dollar. For example, at Karaoke there was only one speaker, and it was busted so the sound was crackly and fuzzy. Come on, Lifestyles - that's just unacceptable. Resort was pretty; beach beds and jacuzzis were nice and service on the beach was adequate. Overall extremely disappointing.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom turks and caicos island

Fun !

Posted Oct 4, 2014
I had a great time most staff was very friendly ... The Food wasnt all that but ok ... Love the entertainment !
1 out of 5
by A verified travelerfrom Santo Domingo

Puerto Plata area offers plenty options....

Posted Sep 22, 2014
Pros: nothing at all
Cons: Food, food, food. sidewalks and streets within the complex. bars and restaurants more accessible within the complex
Location: located near Ocean World, but later I found out OW offer free rides to and from hotels in Puerto Plata, and for a small fee to/from Sosua and Cabarete
what this hotel offers is distributed in FIVE different hotels around the complex and you need to go by vehicle. but streets and sidewalks are so bad planned that the ride take long. this hotel it self has ONLY three restaurants and three bars, the rest is among the other four others hotels within the complex. food is lousy and beach is not good at all. one day we went to another restaurant (the only one) on Crown Suites Hotel expecting food to improved and what a surprise after a 15 minutes ride. Restaurant staff is not well trained and little solicitous. Air conditioning in the room was very noise and not cooling.
3 out of 5
by A verified travelerfrom Clarksville

Most of the Staff were rude and unpolite

Posted Sep 2, 2014
If you wanna enjoy this hotel complex you must be a VIP member otherwise you will have limited access to almost everything including the restaurants because you have to make reservations and the reservations are always guarantee for the VIP members, we had to eat at the buffet and the casa blanca buffet sucks, food was cold. About the staff? Most of them rude and unpolished and about the rooms decor, really old. Won't go to this hotel never again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Very nice hotel by the beach

Posted Aug 27, 2014
It was fantastic stay for second time, didn't hurt we had an upgrade. This was our 43rd Anniversary!!!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new york

Great service VIP all the way. Beautiful facility

Posted Aug 13, 2014
Had a great time. Lots to do. Many Beach and pool activities available. Food was great.
3 out of 5
by A verified travelerfrom New Jersey

OK level resort

Posted Aug 6, 2014
Crowded resort! Which made buffets loud and hard to grab a table. Food was average fare. Can't drink tap water and you can taste it in food. Not a mango or avocado anywhere. Room decor was cheep with rickety chairs and pillows smelled musty. Buildings and pools needed repairs. Too many 'vip' areas that were off limits. No free Wifi. Staff and scenery wonderful. We made the best of it but won't return.