Ratings based on 9 Verified Reviews

They paid and stayed. We double-checked.
2.1 out of 5
44% of guests recommend
2.3 Room cleanliness
2.1 Service & staff
2.3 Room comfort
2.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveler

Great Stay

Posted Jun 18, 2012
Food was tasty and fresh, and although the selection wasn't as diverse as a big resort, I could always find enough great food to eat. The pool area was clean and the staff was very friendly and always willing to make drinks (alcoholic too!) at any time. The hotel is right on the beach and the security was very tight. A few meters away from the main road, great access to the best restaurants. Highly recommended if you want something clean and safe without the big resort feeling.
1 out of 5
by A verified traveler

Posted May 6, 2012 on Hotels.com
The worst service imaginable when I entered the hotel. The desk clerk had Facebook open on the computer. He would not get off the phone with his girlfriend on the other line. I said my name and he grabbed an envelope and said everything you need is in the envelope and handed me a key. He returned to his girlfriend and facebook. Then I yelled. I said I did not pay for this level of terrible service. He finally hung up. With arms crossed and an attitude he asked if there was anything else. I said yes, let's start with uncrossing your arms and saying welcome to me. It got incredibly worse from there. I reported his conduct to the manager the next day and demanded he fired this employee. HE reluctantly complied.
1 out of 5
by A verified traveler

Tropical Resort

Posted Apr 10, 2012 on Hotels.com
We were very disappointed with this hotel. We had trouble finding it, the room was dirty and the air didn't work so they had to switch rooms - after numerous phone calls. We were promised 3 different restaurants and there was 2 with the same exact food everyday - very disappointed - we ended up eating out alot. The internet didn't work well at all. The hotel was dirty and loud. This was not what we expected for a "resort" We would never recomend this hotel!!!
1 out of 5
by A verified traveler

the worst hotel we were ever seen for this money

Posted Apr 5, 2012
the worst hotel we were ever seen, don't eŃ…pect all inclusive , hotel changed his name for laguna hotel, to cover his bad reputation from expedia customers.
1 out of 5
by A verified traveler from new york


Posted Feb 25, 2012 on Hotels.com
My wife and i checked into our room and there was sand on the floor and bed. the bed was made and sand was on the sheet and under the blanket. The oder in the room smell like stink feet. bad experience.
1 out of 5
by A verified traveler from san juan, P.R.

worst hotel ever!

Posted Feb 22, 2012 on Hotels.com
the hotel was dirty, old, bed was hard, the AC didnt work and the sheets were old and stained. I thought I was in a horror movie. the food was also horrible. they should close down this hotel.
2 out of 5
by A verified traveler from New York, NY

Not impressed, would look else where

Posted Aug 25, 2010
If you are planning to stay in the resort, there isn't much to do. Just the pool and the beach, the food is only one kind and its pure dominican food nothing aganist it but other options would be nice. The room service would clean up like if I were to tell my 7 year old neice it was something someone did with caring to much. The towels for the pool/beach would be given only every two days. The suroundings were the only best thing which you can go out and buy suverniers. Overall, I would look elsewhere...I would not go back here.
4 out of 5
by A verified traveler from atlanta, georgia

So So Experience

Posted Jun 16, 2010
Not bad, but I have had much better. Will be going back to East Cabarete Condominiums instead.
4 out of 5
for Couples
by A verified traveler from Coeurd'Alene, Idaho

A very nice hotel, but not good for the all inclusive.

Posted Jan 4, 2010
This place was very clean. The all inclusive part was marginal. I'm sure the food was fine , but we wanted to try some other places to eat. The bar only had tiny cups for the drinks and beer, which was a pain. As far as the hotel goes I would stay there again without the all inclusive.