Ratings based on 199 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from garcia from New York
The hotel is clean and comfortablePosted Jul 28, 2014
The staff are thoughtful, kind and attentive. I will recommend this resort to my friends.
by A verified traveler from NY, NY
OKPosted Jul 21, 2014
Pros: The beach, pool and open bar
Cons: The food and the employees
Location: Next to a whole bunch of other hotels but nothing to do near by
It is right on the beach and all tours are close or will pick you up from this Hotel. They are also willing to change your room if you are not happy and that is nice. However it is more family geared than I anticipated. in addition the staff was okay, they forgot when we called for extra towels so we had to call again. the same thing happened when we asked for an additional blanket. cleanliness could have been better, the bathroom looked clean but one of the beds was made with a blanket that had a stain on it.
for Everyoneby A verified traveler from New Jersey
Close to the beach nice hotelPosted Jul 17, 2014
Pros: The beach
Cons: I would've like to hear more native music
Its truly an all inclusive no hidden fees with clean rooms and good food.
by A verified traveler from Michigan
Friends made it fun!Posted Jul 15, 2014
Pros: The staff is very friendly and the beach is nice, too.
Cons: The over crowding of the pool for the weekend.
Pros: Staff, location and pool Cons: Something we did not expect, on the weekend the hotel offers a discount stay to the local residents. I have nothing against the locals but the pool was so over crowded compared to earlier in the week. There had to be an extra 150 people in the 1 major pool. You could not get to the swim up bar because they were completely surrounding it, throwing plastic cups, walking along the framework, etc. They were filling the cups with pool water and tossing it about. It was just so unexpected. So crowded and disappointing for us all. The rooms have no iron and our room leaked water from the air conditioner. They do not refill conditioners and soaps. I put the empty conditioner bottles on my sink and they still did not refill. The food was ok but you only get 1 visit to the nice places and you must make reservations.
by A verified traveler
Posted Jun 19, 2014
Pros: quiet pool and unlimited drinks
Cons: iron and full length mirror in rooms,food quality,remove venders
beach venders spoil enjoyment of beach.breakfest fine,other meals not so hot.swim trunks and light cover stolen.magic show very good.
for Everyoneby A verified traveler from a
Nice locationPosted Jun 10, 2014
It is convenient from pop airport. Its an average resort., by the nice beach and personel very friedly. Food was good and drinks ok. The only problem was with dominican people selling different things on the beach. They were so anoying. We couldn't relax because of them. They were maybe 70 of them coming back every 4-5 min and asking., pushing and bothering us to buy thier things. Without there presence it wold have being much much better.
for Everyoneby De Jesus, B from Texas
Nice Hotel and very comfortable.Posted Jun 3, 2014
Very positive experience. This hotel complex is family oriented. I love it! Next time, i will bring my kids.
by Dutch from New Jersey
lousy room, nice location and staffPosted Jun 3, 2014
Pros: Location, and most of the hotel staff were excellent people!
Cons: dinner buffet hours, room amenities severely lacking, open specialty restaurants more than 1 per day, stop beach vendors (I go to the beach to relax)
Location: close to beach, and pool, office and entertainment stage are centrally located. The Bravissimo show/dinner were superb! best food i had on the trip
room had no clock, no dresser and closet had only 4 hangers(had to live out of suitcase). had to pay for room safe which was a key you had to hide or take with you to the pool or beach. only 1 specialty restaurant open each day and all were booked. buffet has specific hours: nothing open from 5pm -6:30pm to eat dinner (i don't know about anyone else but i usually eat dinner between 5:30-6pm). wind was so strong on the beach sand gets in your eyes and mouth(no one was on it for very long), besides who could stand the constant vendors hounding you every 5 minutes. There is a time and place for loud music, but 11am when everyone is relaxing at the pool is not it. my trip to Punta Cana a few years ago was IMMENSELY more pleasurable, relaxing, and fun! I will NEVER return to Puerto Plata, but will go back to Punta Cana sometime in the next few years. Same deals and price, much more pleasurable place!
for Everyoneby A verified traveler
Posted Jun 2, 2014
Our group of 6 adults enjoyed a 2 day stay at the resort. Parking was free, close, and easy. The staff was nice and accommodating. The pool bar service was a little slow. Daily pool activities were a bit intrusive on the overall relaxation vibe, but those participating seemed to enjoy them. The buffet was decent, and the a Ocean Grill had excellent food, however, our group had difficulty making reservations and got lucky when another group was a no-show. Make reservations for any of the restaurants before you arrive, if you can.
for Everyoneby WICKEWANDA from FLORIDA,USA
WE WERE IN PARADISE, WONDERFUL STAFF, BEAUTIFULPosted May 30, 2014
Pros: PERSONNEL ESPECIALLY THE ENTERTAINMENT STAFF
Cons: ROOMS THEY NEED A LITTLE UPDATING
Location: WE DID NOT WONDER OUT OF THE HOTEL BUT THE SEROUNDINGS LOOKED VERY NICE
I ARRANGED A TAXI BY CALLING THE HOTEL DIRECTLY TO PICK US UP AT THE AIRPORT IN PUERTO PLATA ,LA UNION, EVEN THOUGH OUR FLIGHT WAS DELAYED A FEW OURS OUR TAXI WAS WAITING FOR US AT THE AIRPORT. FROM THE MOMENT WE ARRIVED AT THE HOTEL TIRED AND EXHAUSTED WE WERE RECEIVED LIKE KINGS WITH A NICE COLD DRINK AND A COLD TOWEL THEY SAT US AT THE LOBBY NOT STRAIGHT TO THE CHECK IN COUNTER TO MY SURPRISE EVERYTHING WAS READY FOR US, ROOM CARDS INFORMATION OF THE HOTELS, TOWEL CARDS, CHECK IN WAS A DREAM. THEY HAVE SO MUCH PERSONEL THAT YOU ONLY HAD TO TURN AROUND AND THERE WERE SOME ONE TO HELP YOU. THE BUFFET RESTAURANT WAS EXCELLEN T, STAFF AS WONDERFUL, BAR WAS EXCELLENT, ROOMS COULD BE UPDATED A BIT BUT THEY WERE CLEAN AND STAFF GREAT AS SOON AS I MADE A REQUEST FOR EXTRA PILLOWS I GOT THEM, POOL WAS BEAUTIFUL NOT CROWDED AT ALL, EVERYDAY THEY HAD SMALL EVENTS, BEACH WAS BEAUTIFUL WITH CALM WAVES, THE ONLY THING THAT WAS ENOYING AT THE BEACH WAS THE VENDORS, THEY WERE TOO MANY AND TOO PUSHY, COME TO FIND OUT THEY ARE NOT PART OF THE HOTEL. BUT WE TALKED TO PEOPLE IN CHARGED AT THE HOTEL AND THEY CONTROLLED THEM A BIT, THE HOTEL HAS NO JURISDICTION AT THE BEACH. THE SHOWS AT THE HOTEL WERE GREAT AND FUNNY, THE ENTERTAINMENT STAFF WERE THE BEST, FRIENDLY AND VERY NICE ESPECIALLY ONE CALLED CHOCOLATE. CHECK OUT WAS JUST AS WONDERFUL. WE STAYED MAY 13TH TO MAY 15TH 2014 AND WE WERE CELEBRATING MY DAUGHTERS ENGEDMENT. I WILL DEFINETLY WILL GO THERE AGAIN. WE FELT VERY SAFE.