Ratings based on 329 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from ojeda
Close to the beach and poolPosted Jun 12, 2015
The food was good services good beautiful. staff was enjoyable
for Everyoneby A verified traveler
Posted Jun 4, 2015
Good value Clean rooms Pretty good food Good hotel for relaxing vacation Lots of Excursion options
for Everyoneby A verified traveler from dominican republic
Getaway RelaxationPosted Jun 2, 2015
Pros: Beach and Pool, Breakfast was good always.
Cons: Hotel needs some improvement and train staff to be a bit more attentive and pleasing.
Location: Stayed by beach and pool all day...
Overall is a nice resort and a very nice beach.Staff was friendly but can step it up a little more.On a 1 thru 10 i will say this is a 7.5..
for Everyoneby A verified traveler from Victoria BC
Great place for vacationPosted May 31, 2015
Pros: cleanness, service, food, beach, swimming pools, security
Cons: public wifi, evening shows
Location: There are lots of local tours to choose from: snorkeling, paradise island, jeep safari, city tour etc.
We spent 7 days in this hotel at the end of May, 2015 - we had a wonderful time. The hotel is in a remote area on the Puerto Plata beach with several other ones. The environment is clean and well maintained. The security is excellent, we felt safer than in our home city. The Gran Ventana has several buildings and swimming pools, we stayed in the Catalina section. The rooms are not new but very clean with balcony, minibar and HD TV in each. The staff works hard around the clock to keep everything on top level. The food was great - the selection, the quality and the service were all excellent. Great exotic fruits, soups, variety in the carving section (lamb, roast pig, turkey, beef etc.) and local/authentic food choice every day. I am not into cocktails, so I stayed with beer (Presidente light similar to Corona) and shots (Tequila, white rum). The beach is clean and one of the best. (The best beach is actually near the hotel 5 min. to the left and belongs to the Iberostar.) Local people want to sell you everything from coconut to massage but if you say no they leave you alone. The evening programs are not their strongest side but that's not why you are here anyway. There is a free wifi service in the common area (theatre and lobby) but the receiving is slow when more that 3-5 people use it in the same time. (You can buy the service as well.) The climate and the beach is fantastic - we would go back any time.
by A verified traveler from Buffalo, NY
Not terrible, but nothing specialPosted May 17, 2015
The rooms are very worn and could use some updating. The cleanliness of the rooms was fair but definitely looked like it could use a good cleaning. The food was decent at best.. most of it was cooked poorly and many of the dishes were almost the exact same. Also meals were only available during specific times, otherwise there were gaps of time that food was not available. Most of the bartending staff was not prompt and would finish their cleaning etc. Before serving you. The bar opened at 10am and we went up to it at 10:05 for the lady to say "we open at 10 and I don't know what time it is." I would have thought she would say "we open at 10 let me see what time it is." Another instance was at night, the restaurants were closed and my girlfriend had a stomach ache so i approached the man at the lobby desk to see if they had crackers or any food at all for my girlfriend. He replied " no everything is closed now." There was no remorse, concern, or effort from him which was surprising to me. The bartenders were for the most part not appreciative of tips.. Several instances I tipped $5 to a bartender which is around $200 pesos. This is alot of money to them, especially considering many people do not tip at all. Simply put, they were not thankful nor hospitable. Lastly, the pool entertainment was fair at best. We looked forward to eating food in the airport when we were leaving. Overall, I guess you get what you pay for. Spend slightly more money and it will be worth it.
for Everyoneby A verified traveler from Aurora, Colorado
A Place Near HeavenPosted May 16, 2015
Pros: The beaches, the water, the weather and the warm.
Cons: Wait staff could have done more checking about refills of water and coffee
Location: I took the City Tour and enjoyed it immensely.
The beaches and food are wonderful. The fresh fruits, coffee, drinks, everything was what I needed to get away from a winter in Colorado. This was my second visit to Gran Ventana and I will most probably stay there again when I return to the Dominican Republic. A beautiful, friendly country that whispers to me that I should retire the winters there and enjoy the beautiful summers in Colorado.
for Everyoneby A verified traveler from MA
Amazing. Amazing. Nothing bad to say at all.Posted May 16, 2015
This hotel was absolutely fantastic and totally worth every penny. The food was wonderful which is rare for an all inclusive. The staff was fun and friendly no one was trying to oversell you anywhere. The beach was close and gorgeous in the morning up until noon when it gets windy during this season. The pool. The pool is so fantastic. Pool vollyball everyday. Younger kids staying there our age so we made lots of friends. Overall I would totally go back here over and over.
for Everyoneby A verified traveler from Central Maine, USA
Very nice, but something was missing.Posted May 1, 2015
Pros: The swimming pool was truly fantastic. Snorkeling from the beach was fabulous
Cons: I would recommend that they replace the lounge chairs at the beach. They are quite run down and should be replaced.
Location: The location was inside a gated area of resorts. there was no fear of moving inside the gated areas.
The facility was a little bit on the older side, but hat never really mattered to us, as long as it was clean. And this facility is very clean. The staff is out every morning, noon and night cleaning and prepping something. The facility is very attractive and the swimming pool is just short of amazing. But something was missing. I think it was the mind set of the staff that we have seen in other all-inclusive facilities. It wasn't bad, It just wasn't the same. There were plenty of smiles and many a cheerful "Hola" that came form the staff and the many other travelers. It was friendly, but the staff wasn't ready to provide the exceptional service that other all-inclusive venues had. It was uncommon to approach a bartender where they would be waiting to provide a drink for you. They were not very attentive. I don't mind waiting my turn, but waiting for someone to complete their text message or wait for someone to finish cleaning an appliance wasn't exceptional service. Maybe it was the language barrier or maybe the customs in the DR are just different that way. But it wasn't the same as it was in Cancun, or in the states. The facilities were very nice and I believe I would return to this facility at another time. The lack of attentive service wasn't a deal breaker, but wasn't what I expected.
for Everyoneby A verified traveler from Boston,MA
Would definitely go backPosted Apr 30, 2015
Cons: THe rooms are TOO cold at night. Maybe an extra blanket or turn down the AC? I don't think I could control it in my room
Location: Worked with people on the beach who were AWESOME. The catamarand tour is a MUST
All the hotel staff were amazing! They were so friendly and kind. The resort facilities are clean and nice - they have an amazing interior/exterior decorator! If you are looking for a clean, well kempt resort that is SUPER affordable - this place is for you! The food was not amazing - but it was good! I'm sure if you paid $500+ you might get better food - but my appetite was always set and I felt fulfilled every evening. Would definitely go back if I go back to the DR!
for Everyoneby A verified traveler from JC, NJ
Nice pool/ Close to beachPosted Apr 25, 2015
Overall a nice resort close to the beach and has a nice pool. Staff is nice and friendly. WiFi is not so great even after we paid for it but who cares just save your money on it. Shower heads can be replaced or cleaned out was pretty dirty but other than that room was always clean and fridge restocked daily.