Ratings based on 758 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.0 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Rutherford, NJ

Uncomfortable, and rooms are not clean

Posted Feb 24, 2015
Pros: nothing
Cons: A good cleaning
Location: Location was ok
I have experienced mosquitos, and I am not sure but maybe bedbugs, they said they are going to check the room that I have stayed with Terminex but I couldn't sleep all night.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom North Carolina

Upgrade feature

Posted Feb 23, 2015
Pros: The location and the view of the room
Cons: cant think of anything
Location: There are a lot of restaurants, shops and other amenities. The location is very good, however, is not close by walking distance to the Old San Juan.
An upgrade was offered for a reasonable amount to have a suite and it was worth it
2 out of 5
by A verified travelerfrom Alberta Canada

Close to beach, restaurants and shopping.

Posted Feb 17, 2015
Pros: Close to the beach and a couple of good restaurants. If you have a suite, Wallgreens and CVS are across the street.
Cons: MANAGEMENT!!!!!!! They appeared to be hiding behind closed doors and leaving clients to deal with important concerns with ill informed desk staff.
Location: Taxi service is great. You can get everywhere quite reasonable via taxi. A one way trip to Old San Yuan was sixteen dollars.
Room was not ready until after 3 pm check in time. Waited from 10 am till 3:30 pm until we got our room. Staff at front desk did not have clue when the room would be ready. They seemed poorly trained, obliviously a reflection of poor management. We strongly recommend one to check with management, not with front desk staff, on available rooms and check in times if you are arriving early in the day to San Yuan (traveling via air from a distance. It is nice to be able to freshen up and have a quick nap before venturing out). We booked for three people to occupy the suite, but was set up for 2. The sofa bed was not prepared and was very uncomfortable. The blanket they provided was very coarse and itchy. The bathroom and kitchen amenities were set up for two and lacked towels, glasses and detergent. The lighting is very poor.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Birmingham, AL

Posted Feb 13, 2015
Pros: Recently updated rooms. Very clean and comfortable.
Cons: Nothing. Great value
Location: Good restaurants, bars, casino and close to the beach.
Helpful staff, comfortable updated room, great location close to restaurants and bars. Perfect for a quick stopover
5 out of 5
Recommended
for Everyone
by A verified travelerfrom orlando fl

Yes

Posted Feb 13, 2015
Pros: E very thing,,,,,,,only thing that i was told that parking was free,,,,,i got charge
Good,,,,,the only Think blower not working And i was first that parking was free And i got charge,,,,,,,,;,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 11, 2015
Nice hotel, friendly and helpful employees. Good place to stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel.one block from the beach

Posted Jan 29, 2015
Nice suite Need to upgrade the bathroom asap Very nice breakfast Nice staff
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Portland Oregon

Best Western Condado Palm Inn

Posted Jan 28, 2015
Pros: Close to good restaurants, beach.
Location: Italian Restaurant Carappicio, beach
Friendly and helpful staff, clean rooms, breakfast included and with walking distance to beach. Taxi service readily available.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Northern Virginia

No frills, but met and exceeded all of our needs.

Posted Jan 28, 2015
We found the Best Western to have a great location....close to beach, restaurants, and bus line to Old San Juan. The staff were all friendly and approachable and able to answer all of our questions, especially the woman on the front desk in the mornings.....she was wonderful. The hotel is clean. The free breakfast buffet a wonderful way to start the day. The fitness center was not crowded and had good, basic, working equipment. The pool was nice, however, the picture looked like it had a hot tub and it is a Kids Pool. We were told our room had a balcony, which was technically true, but did not have room for chairs to sit outside.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Brooklyn

Great stay

Posted Jan 27, 2015
Although the room is outdated.. The hotel is located in the best area for entertainment