Ratings based on 536 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
93% of guests recommend
4.0 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Nice Hotel.Close to Beach and Restaurants.

Posted Sep 13, 2014
Pros: Good size lobby.Good pool.parking just behind Hotel.Good Beakfast.
Cons: Keep up the Good work.
Location: Close to Airport. Great Bar in lobby. Lots of Restaurants to choose from outside the door. OROSCOS MY FAVORITE.
Enjoyed my stay there.Geat staff.my room was clean. My view outside balcony was Beautiful. Overlooking Beach and Condado strip. I enjoyed use of Pool/Gym. Then evening drinks in lobby Bar.Like ARNOLD SAYS "I'll Be Back!"
3 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Not too expensive, Nice Neighborhood

Posted Sep 6, 2014
Pros: Location, Staff, On site Pool, public transportation nearby.
Cons: Breakfast could be better, Room fixtures fine tuned.
Location: Eat, shop, go dancing, people watch, take taxi or bus to Old San Juan, walk two blocks to beach or casinos at other hotels.
Me and my friends really liked this hotel's location and the fact that we had a half kitchen in our room (we were able to warm things ups, store water, yogurt etc.) The room also had a coffee maker. The staff was very friendly and very accommodating. They each appeared to be doing the job of several people but would never say no and always had a smile. They were the perfect example of the hard working / put customer first kind of attitude. Having said that, the chain could do a better job at maintaining the rooms a little better. There were some stains on the sink and bathtub as well as worn fixtures. Complementary breakfast helps you save money but could be of better quality. We had bland boiled ham as our "breakfast meat" three days in a row. Would I go back? -probably. Why? Price, Location and great staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Vacation

Posted Sep 5, 2014
Location was great. Walking distance to the beach, bars and restaurants. Staff was wonderful, always friendly and helpfull if need be. The only thing was that the room was extremely cold and even adjusting the thermostat did not warm up the room. We had to keep the balcony door open. Bring an extra blanket! Overall had a great stay here.
4 out of 5
Recommended
for Everyone
by A verified traveler from usvi

Nice getaway

Posted Sep 3, 2014
I loved the fact that the hotel was located near the airport near shopping areas. it boasted of restaurant and active night life. The kids had fun and they enjoyed the breakfast.
2 out of 5
by A verified traveler

It could be a nice hotel close to the beach

Posted Sep 3, 2014
Pros: Pleasant staff.
Very noisy wal A/C units.My husband and I stayed for two nights and we had to change rooms twice because of the old and noisy A/C units.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Quiet, pleasant small hotel near beach

Posted Aug 30, 2014
Pros: Above all that it ts Quiet - no louid music in the halls or entrance.
Cons: Moderniza some of the rooms - especially the bathrooms. But for its size, it has all the elements to make a pleasant stay.
Location: Excellent- everything is practically available, beach, shops, restaurants...
I like that it is QUIET ! The atmosphere is restful. There is a small pool. No loud music or noisy gathering rooms. It is clean and simple. The service is excellent, good breakfast, and very pleasant and helpful staff. Near the center of Condado where you can find practically everything within walking distance.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Ideal location

Posted Aug 27, 2014
Pros: The beach, Walgreens and CVS are across the street. The casino is down the block. The restaurants are all around you. All is at your fingertips.
Cons: Needs AC in the elevator and halls. The pool is extremely small. More variety in breakfast meat.
Location: Excellent location.
It was very nice, comfortable and pleasant. I enjoyed my stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to beach

Posted Aug 25, 2014
Pros: Had a great ocean view, easy access to CVS and Walgreens, one block from Condado Beach and relatively quiet. Large rooms, large closets and felt safe.
Cons: Shower kept alternating between hot and cold. The air-conditioning system was not working properly.
Location: Shopped at local stores; Many restaurants; Helpful travel Kiosk; Beach nearby; Clean and safe streets; Police driving and walking patrol was visible.
Close to the beach, eateries and some shops. As a female alone, I was able to walk around without feeling too scared. The local Police were everywhere and that made me feel safe to walk up and down Ashford and Condado. The hotel desk staff was professional yet friendly. They were helpful and patient with my questions. They were also accommodating and most important to me, they were GENUINE (not perfunctory)!
2 out of 5
by A verified traveler

Don't stay here!

Posted Aug 24, 2014
Pros: The staff was friendly.
Cons: The cleanliness of the rooms. It also smelled like mildew in the halls.
Location: Close to beach but so are all of the hotels in Condado
The bedding was dirty.....soiled pillows. The room had cigarette butts on terrace and reeked of smoke. The carpet was dirty. They didn't clean the room one of the days we stated there. Under the mattress were endless hairs. I had them replace the bedding.
4 out of 5
Recommended
for Everyone
by A verified traveler from everett, ma

Nice hotel for the price.

Posted Aug 22, 2014
Very close to beach. Good complimentary breakfast. Hotel lobby was nice and clean but the floor hall could have been cleaner. I complained to the front desk but it seemed they never vacuummed while we were there.