Ratings based on 741 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.0 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Brooklyn

Great stay

Posted Jan 27, 2015
Although the room is outdated.. The hotel is located in the best area for entertainment
3 out of 5
by A verified travelerfrom nyc

Ok hotel, not ocean view

Posted Jan 27, 2015
The hotel has two towers, which is not stated in description. One tower is behind a Parking lot, not the best. The staff is not friendly and does not share things to door even provide amenities available such as where to get a beach chair or towel. The breakfast is ok, but the same each day.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 27, 2015
It's comfortable though the room/building needs updating. Ceiling looked like popcorn ceiling.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Regina sk

Close to water, food and sites

Posted Jan 24, 2015
Room seemed to not be vacuumed as the same bits of dirt never went away until we picked them up. Not crazy about the sliding bathroom door and toilet paper holder at the back wall of toilet. Didn't leave us any toilet paper one day but we found a large fast spider in the bathroom. With all that being said it was a relatively clean place, left us clean towels everyday, good free breakfast at the hotel and it has a nice pool area. Staff was very helpful with getting us tours but the price sheet for tours was no where near the actual charge from the tour company but the tours were excellent. Real close to the beach. Nice area to walk in. Lots of restaurants and outdoor eating. Starbucks real close no Tim Hortons yet.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 22, 2015
Excellent Location Excellent Facilities....how ever if you can ask for the South Tower, it will make tour stay better
2 out of 5
by A verified travelerfrom Indiana

Horrible

Posted Jan 21, 2015
Pros: A block from the beach.
Cons: The cleaning staff and the breakfast.
Location: Great beach access and lots of good places to eat.
We had to call cleaning people twice because they didn't clean our room. Our tv went out 2 times and they had to replace it after the second time. Breakfast was not good at all. I would not stay there again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago, IL

Great location

Posted Jan 18, 2015
Pros: Location
Cons: Pool was small and the area was shaded most of the day
Location: Good restaurants and Old San Juan was close by
Just one block to the beach and in the middle of Condado made this a great location. They were out of two bed rooms so we got upgraded to one of the best suites on the 18th floor with great view of the water. Only problem was the AC went out but that was quickly fixed. Most of the staff was very friendly including the maintenance staff. The front desk was very informative and recommended good restaurants. Another couple that traveled with us didn't have as good of a stay. Their room wasn't made up twice during the week and the TV went out twice. The manager compt them one day for their troubles.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ft Worth, TX

Great location, easy access to restaraunts/beach

Posted Jan 12, 2015
Pros: Size of the room, was a suite and great view. Staff was friendly.
Cons: Timliness of requested service.
Location: Close to the beach and restaraunts and a casino. Everything was easily accessible.
Thge room I requested wasn't readywhen I checked in, had to change to a King Size bed with a queen size sleeper sofa. I had to call call down for linen for the sofa bed and when we left thehotyel and returned 3-4 hours later the linen had not been brought up and I had to call again.. Otherwise, everyone was frioendly and helpful, breakfast was good.
3 out of 5
Recommended
for Couples
by A verified travelerfrom Connecticut

Nice hotel close to beach and good restaurants

Posted Jan 12, 2015
Pros: Had a one day layover. Location to beach, shops and restaurants. 4 miles from the airport.
Cons: No NFL football in the rooms. Only on in the bar.
My wife and I decided to stay in San Juan for a day after a 7-day cruise from and back to San Juan and fly back to New York the next morning. No restaurant on site which I know about Best Westerns but they brought in breakfast foods providing pancakes, sausage, scrambled eggs, cereal, juice and coffee as a small buffet. Pancakes were cold. NO creamer for my coffee. Scrambled eggs okay. Overall not a good breakfast. Had a restful day at the pool. Went down the street for a very good lunch. Went back to the same restaurant for dinner. Local food fare. Very good. Restaurant was overlooking the beach and ocean. Nice! Hotel staff very nice.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom IA

Posted Jan 9, 2015
The ocean view is good but the room condition is just OK. The shower apparatus will leak water at night. But I am very satisfied with the ocean view.