Ratings based on 784 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.0 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom florida

Business

Posted Mar 28, 2015
The assistant manager Carlos Camacho provided our team with an exceptional service making sure that every need throughout our stay was met, exceeding our expectations.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and excellent.

Posted Mar 26, 2015
Pros: The rooms. Employees very friendly front desk.
Cons: Parking. Should build Multistory parking.
Location: Good.
Is good, comfortable. It has all the amenities that other 5 star hotels do not offer. They have to improve parking.
1 out of 5
by A verified travelerfrom New York, NY

Close to beach-bonus, but Roaches were close too

Posted Mar 24, 2015
Pros: I liked the pool even though it was small. Night swims were the best.
Cons: The whole place needs pest control, those roaches were huge!!!
The hotel staff was amazing and with are misfortune of roaches in our room they were proactive. But when we had roaches the second night, I could not not be impressed by anything. They gave us a $75 bar voucher, but the roaches were still there. I will not recommend this hotel to any of my friends although it does have a great location. There's a club around the corner, the beach is close and restaurants too.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Wisconsin

Posted Mar 23, 2015
Pros: Really like the location and definitely worth the extra money for ocean view. Will definitely stay there again.
Cons: Rooms could be updated a little but bed was very comfortable. Bathroom is quite small.
Hotel is in a great location. Close to beach and excellant restaurants. Walgreens and CVS right outside the hotel door. This was our third trip to PR, love this location. Easy access to day trips around the island and feel very safe just walking around the neighborhood. Locals are very friendly. We were on the 16th floor with ocean view. Excellant balcony and can't beat the views. Entire wall was all windows with a big patio door. Parking was easily accessed. Breakfast was more than sufficient. Menu changed daily. Room was extremely quiet and allowed for wonderful ocean sounds day and night.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great value, great location

Posted Mar 21, 2015
We were very pleased with our stay at the Best Western Condado in San Juan. The staff were always professional and helpful. The hotel lobby, pool and breakfast area had an updated resort feeling. We really enjoyed the free breakfast. Nice variety with real plates and bowls. The room was less updated, but very comfortable. Our room had a small balcony with an ocean view. We really liked the location. We didn't feel like we were in a very "touristy" location. There are plenty of places to eat within walking distance. There are drug stores, ice cream/frozen yogurt shops and a few souvenir stores. The beach is just 1 block away, and the hotel provides towels for beach trips and for the pool. We took the city bus a few times, which is much cheaper than a taxi, but plan on waiting up to an hour for a bus. There are no bus schedules. We would stay there again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Missouri

Nice hotel, easy walk to beach, ocean view

Posted Mar 18, 2015
Pros: Everything was great. Stored our luggage for us after a cruise before check in so we could go site seeing.
Excellent location, 24 hour CVS and Walgreens across the street, restaurant next door, shops, bars, restaurants, beach all within walking distant.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami, FL

Great location

Posted Mar 17, 2015
Pros: Location.
Cons: Cleanliness in room.
Location: Plenty to do in a very beautiful location
Great location for business and pleasure; close to beach and a variety of restaurants.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Madrid, Spain

Nice hotel close to beach.

Posted Mar 16, 2015
Pros: The location.
Cons: Room comfort.
Location: Plenty of restaurants, shops and the beach was half a block away.
Mine was a business trip with little to enjoy in the surroundings.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ft Worth, TX

Nice hotel. I would stay here again.

Posted Mar 9, 2015
We stayed here for one night out of our three night stay in San Juan. Wish we had stayed here all three nights. We had to add an extra night to our trip at the last minute and our other hotel nearby wasn't available for that night. The Best Western plus was very nice. Our room was very comfortable and clean. The breakfast buffet was one of the best ones I have seen at a hotel for a long time. There are many restaurants and bars within walking distance and the beach is a very short walk down the street. There is also a Walgreens and a CVS just across the street. The only negatives were that we had to kill a few mosquitoes in our room and we were on the 1st floor just above the lobby and we could here some of the street noise.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 9, 2015
We stayed at this hotel before and after a cruise vacation. The 2 days before, our room was in the north tower and I would rate this as excellent because of the view and the balcony. The 3 days after the cruise, we stayed in the south tower which is not as nice of a view and the balcony is standing only, too small for a chair. The hotel itself was clean. The staff excellent with area knowledge, friendly and accommodating to anything that we required. It is a short walk to the beach and restaurants. Taxi rides to the airport and cruise terminal are average $20 each way. The hotel is right on the bus line with a stop out front for using the buses which very economical. Overall, a great experience and we would stay there again.