Ratings based on 1,815 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 15, 2014
Paradise! A great location... beautiful views... fabulous beaches... very attentive, cheerful and helpful staff (except a couple at the front desk).
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 9, 2014
The staff was super friendly and helpful. The rooms were beautiful. An excellent location, easy to get to Old San Juan. I highly recommend this great hotel, and I would definitely stay here again!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Alabama

Old resort with beautiful views

Posted Nov 2, 2014
Pros: Location was perfect. Ideally situated between condado and old san juan
Cons: Hotel needed some updates.. Very old exterior. Faster check in process.. Took about one hour.
Hotel stay was great. All the staff was very nice. Our housekeeper was fantastic and very sweet. Elliott was a great concierge who was very knowledgeable and helpful. Hotel was under a lot of construction which was unfortunate but very pretty.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dominican Republic

Very nice hotel

Posted Oct 29, 2014
Pros: It has a Quizno's , an Starbucks and a Morton's steakhouse.
Very well located in the ole San Juan area. The hotel has a wide variety of amenities. Great staff. Rooms are clean and smell fresh.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Port St. Lucie, FL

Nice hotel grounds and beach area

Posted Oct 27, 2014
Pros: I liked the open air lobby and complimentary water. Pools and beach area were nice.
Cons: Include breakfast with the room rate/resort fee.
Location: Old San Juan is about 2 miles away which my husband and I walked. A cab is easy to come by if you're not a fan of walking.
Hotel and lobby were very nice. We were allowed to check in early for no charge. Eating options near the hotel were very scarce. Prices were extremely high at the hotel which we expected for Morton's and the nicer restaurants. We ate breakfast at Palmera's one morning and at nearly $50 for 2 people, it was absolutely not worth it. I've had a comparable free breakfast at the Holiday Inn. I did appreciate that the cab rates were clearly posted so there were no surprises.
4 out of 5
Recommended
for Everyone
by A verified traveler

close to beach

Posted Oct 26, 2014
Overall amazing experience but housekeeping was a bit lacking in some areas.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Plantation (FL)

NIce Hotel but need to be updated.

Posted Oct 23, 2014
Pros: Style
Cons: Needs to be refurbished
Location: Location near the old city and the beach.
Nice location, good beach and a more or less kind of breakfast. The rooms needs some work. Tubs are not in good condition and the a/c is a little noisy.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Rochester, NY

Week at Caribe Hilton

Posted Oct 23, 2014
Pros: Morton's steak house. Server, Edward Garcia was an incredible server and went above and beyond to made our night extraordinary. He was excellent!!
Cons: The parking is outrageous. I paid $109.50 for 6 days of parking at the garage without using the valet parking. The hotel needs to do something about i
Location: The hotel is very close by Old san Juan, Condado area was just walking distance and different restaurants to go and have breakfast, lunch and dinner.
I went to The Caribe Hilton Hotel a second time this year because the 1st time I went I had a great experience. This time, I had a bit of a let down. The hotel was doing some renovations at one of their bars/restaurants. There was absolutely no fun activities for adults during the evening hours, music or anything. It was a very disappointing time.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta, GA

Beautiful Hotel in a spectacular location

Posted Oct 21, 2014
Pros: Having a tropical garden and wildlife on site was fantastic!
Spent a week and enjoyed the entire time. Beautiful room and amenities, more like a resort than a hotel.
3 out of 5
by A verified travelerfrom w

Ok close to beach

Posted Oct 21, 2014
Everything about this hotel was ok but the rooms don't have that cozy hotel feeling. I would have canceled the booking if I hadn't prepaid. I must say everything else makes up for it but when am on vacation I would like a very cozy well kept room to go with it