Ratings based on 2,051 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable Grand Lady

Posted Apr 23, 2015
Felt well cared for like an old friend. Property was clean and inviting with many dining options.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Kid friendly facilities

Posted Apr 20, 2015
The hotel was very close to the airport and to Old San Juan. The staff was friendly and helpful. Food tended towards expensive but cheaper options were available. The beach area had a shallow inlet that was fun for toddlers. The tropical garden had fish ponds and different types of birds.There was a children's play area. The hotel had amazing views.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ohio

We Will be back.

Posted Apr 17, 2015
Pros: Great hub for day trips to other sights around the island.
Cons: This place has already gone from good to great, so one could only imagine what might be next.
Location: Near or far the hotel office will arrange day trips to the highlights of the island.
When it was over, we immediately began planning our next visit, it was just that good.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Amazing location, on beach 1/2 hr walk to Old Town

Posted Apr 15, 2015
fabulous location close to town but also on private beach. Great amenities, restaurants. Excellent service.
2 out of 5
by A verified traveler

Posted Apr 15, 2015
Would not stay there again. Front desk staff was nasty. Rooms not in good order. Minimal to no kids club activity. Does not compare with other hotels we have stayed in Puerto Rico
5 out of 5
Recommended
for Everyone
by A verified travelerfrom South Bend, IN

Perfect pre-cruise hotel.

Posted Apr 14, 2015
Pros: Starbucks, great restaurants, stunning pool and ocean view and open air lobby. Cool vibe.
Location: Easy cab ride from the airport and to the cruise pier.
Great tropical feel and stunning pool area. Perfect hotel to stay at prior to a cruise departure out of San Juan. Love this hotel!
3 out of 5
by A verified traveler

Poor service and bait and obscene resort fees

Posted Apr 12, 2015
Resort fees (mandatory 20% of room rate per night) get you nothing If you want service from any of the staff you are expected to tip Same goes for getting a chair by the pool or beach
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

Nice resort

Posted Apr 9, 2015
I loved our room. Great place for families. The pool area can get crowded quickly. Folks will put towels and down and be gone for hours. This makes it difficult to tell if a chair is taken. There should be more staff to clean up towels after folks have left.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary, AB

Hilton has all that you will want

Posted Apr 5, 2015
This was my second stay at Hilton Caribe post cruise. I would highly recommend as it is close to the beach, beautiful pool and facilities, gorgeous rooms with comfortable beds/pillows, great staff. I will be staying here again next time I'm in San Juan.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 1, 2015
The hotel is old, so it has some maintenance issues, but it is being well tended to. Awesome garden! Great views! Nice beach,