Ratings based on 197 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in old town

Posted Mar 15, 2015
Pros: Location
Great location. Room was nice but loud air conditioner.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Location!

Posted Mar 13, 2015
Pros: Location and service.
Location: Right in the middle of Old San Juan. Many great restaurants, shops, and things to see very close by.
ecently stayed here for 4 nights and would stay again. Keep in mind this is a small boutique hotel and there really isn't anything fancy about it. My room was 4G and had a big balcony, but really just overlooked rooftops. Room was small, but the bathroom was roomy with a very large shower. Bed was big and very comfortable. No frills, but I'm not one to spend much time in my room. There is a restaurant and bar available in hotel. Drinks at bar were cheap and breakfast was okay. Now, the best things about this hotel: location, location, location, Miguel and staff. This hotel is on Calle Fortaleza and in the heart of Old San Juan. Everything is just steps away including great restaurants, shops, and both big forts. You can’t stay in a better location to have access to so much. Miguel worked at the desk in the evenings and was incredibly friendly and helpful. For the price, I would highly recommend this hotel. Also know that there are no elevators, so stairs are the only way to access your rooms.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Indianapolis, IN

Bathtubs on the roof!

Posted Mar 10, 2015
Pros: Bathtubs on the roof so relaxing!
Cons: Needs an elevator.
Location: Read above
Beautiful old hotel with tons of character. Walking distance to tons of shopping, great eateries and historical tours. There are 5 beautiful stories to this old charmer with 4 amazing stone bathtubs on the roof and a great view of the cites, ports and old fort. The tubs were very relaxing, very slow to fill, but just turn it on and let it run if you are not in a hurry. The hotel does not have an elevator at this time, so be ready to climb! There gracious staff will take your bags to and from your room, give them a tip! That is a tough job. According to the front desk, there are some talks in installing an elevator in the next year 2015-2016?? About a block and a half away was a restaurant called La Madre....... burritos, enchiladas, tacos, fajitas. Really tasty salsa and fantastic sangria $32 for a pitcher. Great time for pre or post cruise stay!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston,TX

Casablanca Hotel

Posted Mar 5, 2015
Pros: See above
Cons: The service in the Restaurant was not the best.
Location: Perfect location to walk everywhere
The Hotel ambiance was very nice.The staff was very helpful and always pleasant. Loved the proximity to everything.
5 out of 5
Recommended
for Getaway With Friends
by Samuel Hfrom Springfield, Mo

Perfect, everything we expected, no surprises

Posted Feb 17, 2015 on Hotels.com
We traveled with friends for an overnight stay prior to getting on a cruise ship. The location was perfect. We got in later than expected and worried they might not hold the room. But we had no problems checking in, the staff was extremely helpful and informative. The rooms were clean and the rooftop gave us a nice view of the city below. It had the perfect Puerto Rican flavor we wanted. They held our bags the next morning so we could enjoy the city. I would stay again in a heartbeat. True there is no elevator, but it really didn't matter to us.
2 out of 5
Recommended
for Couples
by ANDREWfrom NYC

Good location, but that's about it. No window.

Posted Feb 11, 2015 on Hotels.com
The good thing was the hotel is right in Old San Juan and it's easy to get around. The room on the other hand left a lot to be desired. First, it has no window. This should be stated in the room's description. Also the AC unit could not control the humidity. All our clothes in the suitcases were damp. The bathroom was awkwardly arranged.
2 out of 5
Recommended
for Couples
by Oliverfrom London

Shabby. Not chic.

Posted Feb 11, 2015 on Hotels.com
Hotel was for one night in Old San Juan. Easy to find and very North African in style, but very tired and old and in poor condition. The room had no window and was very dated indeed, the bathroom was excessively tired and old and the same applied to the rest of the hotel. Service at breakfast was extremely poor with most things listed on the menu not available and coffee cups cleared away before they were empty. I can't recommend this place - go elsewhere.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Beautiful hotel, in the middle of old San Juan

Posted Feb 9, 2015
Loved this hotel, from the comfy clean room, the friendly helpful staff, to the gorgeous decor, and everything in between. Walking distance to explore old San Juan.
5 out of 5
Recommended
for Getaway With Friends
by Bernardfrom Cheltenham, MD

Trip to Puerto Rico, Old San Juan

Posted Feb 4, 2015 on Hotels.com
The Host were great. Funny, Friendly, very informative, and great over all.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Michigan

Quaint hotel!

Posted Feb 3, 2015
Very comfortable hotel with unique touches. Excellent location for exploring old town. Would definitely stay again. Staff was very friendly and helpful.