Ratings based on 1,067 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Garcia

An experience to remember!

Posted Oct 11, 2014
My girlfriend and I had an amazing time at the Doubletree. Staff was fantastic, everyone was welcoming and pleasant, special thanks to Courtney.
2 out of 5
by A verified travelerfrom Sint Maarten

Disappointed ...

Posted Oct 8, 2014
Pros: Location and clean
Cons: Blackout curtains, parking, soundproof doors
Location: Restaurant,mall,supermarket
Hotel Staff is very helpful but the confort was not what we expected, i booked and paid premium price for a four star hotel to be able to relax and get some sleep, unfortunetly the room had no blackout curtains on the window and sun woke me up everyday, you can hear people in the hallway talking and the view from the room is very poor, you also have to pay for parking 15 usd/ day, Other than that, the hotel is clean and the location is good, personally i will not go again.
Comment from Hotel Management
Oct 14, 2014 by Yodil, Hotel Management
Saludos Jeremy, It was great to read that you found our location to be good and our staff to be very helpful. We did want to apologize for your mentioned inconveniences and let you know that we are currently finishing a project where all of our window treatment will be changed, including black outs. We do hope that if your travels brings you to San Juan, Puerto Rico you would give us the opportunity to welcome you to our hotel once again. Always at your service, Yodil Cabán General Manager Doubletree by Hilton San Juan At Gallery Plaza
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 4, 2014
The staff was warm and inviting. Great hotel to stay in while in San Juan.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Pretty good, not amazing

Posted Oct 1, 2014
Pros: new, nice and clean. Great style
Cons: Drop the resort fee, or make it into a "resort" to be able to charge a "resort" fee. .
The rooms are small for two people, no balcony nor views, okayish location though not too close to the beach. Paying a high "resort fee" for not much of a resort (what, a small pool?) I thought was kind of lame. But it was nicely decorated, clean, nice staff, and overall not bad.
Comment from Hotel Management
Oct 14, 2014 by Yodil, Hotel Management
Saludos, Our guest’s satisfaction is extremely important to us and our front desk is willing to be as flexible as possible to ensure our guests are happy and have a great experience. We are truly sorry that this did not occur during this stay. I do hope that if your travels brings you to San Juan, Puerto Rico you would give us the opportunity to welcome you to our hotel. Always at your service, Yodil Cabán General Manager Doubletree by Hilton San Juan At Gallery Plaza
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta, GA

Enjoyed my San Juan Trip

Posted Oct 1, 2014
Pros: Clean, up to date, friendly staff, convenience to airport and Old San Juan & Beach. On-site restaurant was nice, excellent service, good food & drinks
Location: Chk out Blonda for Brunch, if you plan to go to OSJ you can ride the bus for $.75 cents, Bus 21 or 5 or fare a taxi. Cafe Puerto & Aquaviva are a plus
Great experience stayed at The Doubletree it's convenient to the Beach, walking distance and Old San Juan is not far away. You can ride the bus 21 or 5 for $.75 or fare a taxi. There's a store right across the street in case you want to grab any snacks. Cafe Pierre on site restaurant was nice, excellent service, good food & drinks. Daily happy hour specials. The hotel staff was extremely nice and helpful in recommending restaurants at Old San Juan. Check out Blonda, Aquaviva, and Cafe Puerto Rico, the food was pretty good. Will stay again at this hotel!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ft, Lauderdale, FL

Best Customer Service and Location!!!

Posted Sep 24, 2014
Location: beach, nightlife, restaurants less than 15 minutes Old San Juan, Bacardi tour, the forts and castles less than 30 minutes Rainforest 40-45 minutes
You are greeted to warm baked chocolate chip cookies. Courtney recommended these 2 amazing restaurants, Bebos Cafe which is right around the corner from the hotel, and Pamela's which is a 5 minute drive or a 20 minute walk. The nightlife area is another 15 minutes around the corner. The location was perfect. Rent a car, everything is 30 minutes away except for the rainforest which was about 40-45 minutes. There is also a 24hour supermarket right across the street so if you forget anything, just walk across. Starbucks is in the plaza next to the hotel. Breakfast buffet is worth the money as well as the room service breakfast, more than enough food!! They partner with another hotel which has direct beach access (10 minute drive from the hotel); you receive chairs, umbrellas, towels, etc., they also have water activities like jet skiing, windsurfing, etc. (of course, they cost). Overall a great experience for a birthday vacation with a couple of friends!!!
Comment from Hotel Management
Sep 28, 2014 by Yodil, Hotel Management
Saludos, Thank you for choosing to stay at our hotel for your birthday vacation. We are happy that you enjoyed your stay with us and are grateful that you shared with experience with other fellow travelers. We do hope to welcome back soon. Always at your service, Yodil Cabán General Manage Doubletree by Hilton San Juan At Gallery Plaza
5 out of 5
Recommended
for Everyone
by A verified traveler

really convent location

Posted Sep 24, 2014
Me my wife and a friend and his gf stood here it was in a very convenient location next to everything 24 hr supermarket 4 feet away lol also near a lot of bars and the best place of all la placita
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 22, 2014
Pros: Staff was very helpful in checking in and holding our luggage after check out while we visit the sites.
Everything was as list on the website. Had a great experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in walking distance to beach

Posted Sep 5, 2014
Pros: The staff was very helpful and friendly!
Cons: Making sure all utilities work before checking in visitors or at least notifying if something does not work.
Location: Around 5mins to walk to a few breakfast locations &around 7-10mins to walk to the beach. Around 15mins to get the tourist area. Taxi's are on stand by
Hotel was very nice, staff was very welcoming and helpful! Everything was perfect. Only negative part of our experience was microwave and refrig in the room did not work. Luckily we did not really need either so no big deal.Would recommend to family and friends. A great hotel if you want to be out of the hotel tourist madness and do not mind walking a little extra.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Virginia

Nice Hotel in San Juan

Posted Aug 25, 2014
The staff at the DoubleTree were so friendly and helpful. Everyone was eager to accommodate our stay and ensure we were happy. Great experience. Will visit this location again.