Ratings based on 1,240 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Texas

Smallest hotel room

Posted Apr 29, 2015
Pros: The bar
Cons: Larger rooms, king beds, fresh cookies!!!
Location: Many restrurants around the area
Was the smallest hotel room I've ever stayed in. No king beds.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Grove OK

San Juan visit

Posted Apr 28, 2015
Pros: Friendly staff.
Cons: none
Location: Short taxi or bus ride to Old San Juan, with El Morro , and San Cristobal. fortresses.
the hotel and staff made a very pleasant 2 day stay. Conviently close to many tourist areas. The food at the restaurant was very good and reasonably priced. Numerous other restaurants in the area. It has very good taxi and bus service.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Long Beach, CA

Close to airport; walking distance to beach

Posted Apr 25, 2015
Pros: The location was great.
The staff was excellent in accommodating my needs. The room was ready, the in-house restaurant was good. There was a supermarket across the street and I was able to pick up some items I forgot. There is a Starbucks on the premises. And, the hot chocolate chip walnut cookies are the best! That was totally a surprise. I must commend Antonio, the concierge. He was the best!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for the pre-cruise waiting.

Posted Apr 23, 2015
Pros: Location
Cons: Room maintenance
Location: Location is good for the cruisers
Quite hotel, close to the beach and shopping mall.
2 out of 5
by A verified travelerfrom Chicago

Worse Hotel Experience Ever!!!!!

Posted Apr 22, 2015
Pros: The outdoor Jacuzzi and the workout facilities were the highlights of the hotel.
Cons: Have employees that speak and understand English answer the phone, especially for room service. It will cut down on miscommunication.
Location: We could take a golf cart to get to the beach 2 minutes away from the hotel. We were also in walking distance from the tourist strip.
Yes, we were in San Juan and the majority of people speak Spanish, but why did it seem that none of the employees, including the front desk clerks spoke or understood English. Everyone just nodded their heads and said yes ma'am, but 3 hours later, we are still waiting for clean towels. You are suppose to get a free cookie when you check-in...LIES!!! That never happened!!! We booked a room with all amenities, including a bath tub, but once we got there and checked the room out...NO TUB! Then the front desk clerk said there was nothing he could do because all those rooms we occupied! In addition, the view outside the room was non existent. All we could see were old buildings!!! Instead of being sad when we were leaving by the 5th day, it was actually alright because this hotel is one that we will never visit again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Rooms a little tight but nice

Posted Apr 20, 2015
The beach area they shuttle you to is their sister hotels beach, and is more of a hill than a beach. The nice beach that they do not shuttle you to is about seven or eight blocks away.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom b

One overnight stay

Posted Apr 19, 2015
Nice hotel. The area surrounding hotel looked a bit rough. Pros- cookies, room, pool hours. Had a nice pizza shop next door. Cons rough neighborhood, not located on the beach. Beach was a 15 minute walk away.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Austin, Tx

Short, but beautiful stay!

Posted Apr 19, 2015
Pros: Clean clean clean. Every single area was clean! Staff so very friendly and helpful.
Cons: Nothing!
Location: Old town San Juan was very near, so a short drive to see the Spanish influence in the various forts, buildings, churches, etc.
Husband attended a conference at a university taking our rental car with him. I did not mind in the least staying at the hotel, though, as it was absolutely lovely!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago, Illinois

Excellent Hotel with great staff!

Posted Apr 18, 2015
Great hotel with very accommodating staff. Will stay again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 16, 2015
Excellent stay. Very convenient location to old San juan, airport and the grocery store is right across the street!