Ratings based on 1,029 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

very nice property

Posted Aug 19, 2014
the staff is over-the-top friendly/helpful. the breakfast was far above our expectations, and the warm chocolate chip cookies at check in were a nice touch. definitely recommend this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel, room on the small side - clean & comfy

Posted Aug 18, 2014
I enjoyed my stay at the double tree. Staff could have further training on customer services but on the whole a good experience. A little cleaning inside the swimming pool (walls) would be great.
3 out of 5
by A verified traveler

Watch out for the "resort fee"

Posted Aug 14, 2014
Urban hotel that charges a $20 "resort fee" for a non-resort hotel. Definitely disappointed and have other more affordable alternatives
Comment from Hotel Management
Aug 19, 2014 by Yodil, Hotel Management
Saludos, we apologize for any miscommunication regarding room charges or fees. We want our guest to fully enjoy all of the great urban resort amenities we have to offer, including our Ocean Park Beach Club, were are guests can lounge at the beach with complimentary beach loungers, towels, umbrellas and cool water. Our hotel offers bottled water, internet/Wi-Fi, computer usage, fax/copies, fitness club usage, Blue ray/DVD players and movies upon request, morning coffee station in the lobby and many other services to our guests. We have even established a great relationship with the CY-Isla Verde Beach Resort where our guests enjoy full access to their beach and pool facilities. We believe that these amenities enhances our guest experience and our front desk is always available to answer any questions, concerns or offer any guidance to our guests. Always at your service, Yodil Cabán General Manager Doubletree by Hilton San Juan At Gallery Plaza
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Stay

Posted Aug 11, 2014
Pros: The area and the hotel itself.
Cons: The ability to enjoy refreshments poolside.
Location: Great restaurants, easy drive to the mall, walmart, and the cruise ships.
The hotel in a very good spot. It was near all the places that I need to go to on this trip and when we get ready to go on our cruise its near the port. Again it is in one hell of a spot, loved it.
4 out of 5
Recommended
for Everyone
by A verified traveler from British Virgin Islands

My Room

Posted Aug 11, 2014
Pros: Effective services were provided.
My only complaint is that my room felt very small. Although it was a room with a queen size bed, I felt as though it was a full-size bed room. However the layout of furniture was nice and the room was very neat and clean.
4 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Nice hotel for family or for couples!

Posted Aug 10, 2014
When we first arrived in our room there was a distinct aroma of smoke in the room from the previous occupants, however, the staff quickly resolved the issue. There were also stains on the carpet BUT the room overall was really really nice. The pool area was amazing and the drinks at the bar were on point.
5 out of 5
Recommended
for Everyone
by A verified traveler from montreal

Nice hotel in condado!

Posted Aug 5, 2014
Close to airport and old san juan. You can take the bus directly to old san juan.
Comment from Hotel Management
Aug 11, 2014 by Yodil, Hotel Management
Thank you for the review. We truly belief that we have the best location in San Juan with regards to accessibility and easiness to explore the island. We do look forward to welcoming again soon! Always at your service, Yodil Cabán General Manager Doubletree by Hilton San Juan At Gallery Plaza
5 out of 5
Recommended
for Couples
by A verified traveler from Vancouver, WA

Hidden Fees

Posted Aug 5, 2014
Pros: Cleanliness
Cons: Nothing
Location: The native food is excellent. For example Basilia's Restaurant.
Beware of hidden resorts fees added onto bill at the end of your stay.
Comment from Hotel Management
Aug 11, 2014 by Yodil, Hotel Management
Thank you for the 5 star coalification and we are truly sorry if there were some miscommunication at the time of check out. Always at your service, Yodil Cabán General Manager Doubletree by Hilton San Juan At Gallery Plaza
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Best location!

Posted Aug 5, 2014
This hotel is across the street from a 24/7 supermarket (so convenient!) A few small blocks away from the beach! The staff is so helpful, polite and always with a smile on their faces.
Comment from Hotel Management
Aug 11, 2014 by Yodil, Hotel Management
Thank you for sharing your experience!!! We want our guest to fully enjoy all of the great urban resort amenities we have to offer. With this in mind we have just launched our Ocean Park Beach Club, were are guests can lounge at the beach with complimentary beach loungers, towels, umbrellas and cool water. We look forward to welcoming you soon!! Always at your service, Yodil Cabán General Manager Doubletree by Hilton San Juan At Gallery Plaza
5 out of 5
Recommended
for Everyone
by A verified traveler

Easy access to express way close to the beach,

Posted Jul 29, 2014
Very pleased, close to good restaurants, beautiful beach, 24 hour pool access it was a excellent experience
Comment from Hotel Management
Aug 11, 2014 by Yodil, Hotel Management
Thank you for sharing some of the great amenities of our hotel and surrounding area. We want our guest to fully enjoy all of the great urban resort amenities we have to offer. With this in mind we have just launched our Ocean Park Beach Club, were are guests can lounge at the beach with complimentary beach loungers, towels, umbrellas and cool water. We look forward to welcoming you soon!! Always at your service, Yodil Cabán General Manager Doubletree by Hilton San Juan At Gallery Plaza