Ratings based on 1,113 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
They paid and stayed.
by Ed from Wilmington, DE.
Disappointed stayPosted Mar 6, 2014
My family (4 adults and 3 children) and I spent Thanksgiving weekend at The El Conquistador hotel and was very disappointed. We had Thanksgiving dinner at the hotel and what we were served was barely edible, thank goodness the portions we SMALL (but expensive). Every other restaurant we ate in always over charged us. Once by the pier it was only an extra beer. Than at the steak restaurant children ate free before 6 pm, we confirmed this with the waitress, but upon receiving the check the children were still charged (sorry oversite). The last time it was my wife and me at the Italian restaurant and we just has two simple meals. But, when the check came there was additional salads and bottled water on the check. I can understand it happening once by mistake, but when it happened at all the restaurants it does not sit well with me. It is almost as if the hotel staff was told to try and sneak charges past the guests. We as a family have decided that it was happen to often to be a coincidence and will not be vacationing at The El Conquistador ever again.
for Everyoneby A verified traveler
No CasinoPosted Mar 5, 2014
Went there expecting a casino.Seems that, they had a winner so they took out the casino
Palomino Island was the only good featurePosted Mar 4, 2014
Pros: Palomino Island
Cons: The cleanliness of the rooms. They need to be updated.
I definitely feel like I paid too much for what I got. The outside of the resort is beautiful but then when you get to your room your smile turns into being confused. The shower was nasty. There was black grime all over. Then the bed had blankets and pillows that smelled like someone had wrapped up their sweaty body in it and then it was just left for the next person. When we called about it, it took 30 minutes to get new blankets and there was no apology. There were also mosquitos all over and I have bites on my arms and legs. The food was okay and WAY OVERPRICED! The only thing good about this place was being able to escape it and go to Palomino Island which was beautiful. I would never stay here again. Glad we only stayed for a couple of days. Oh and this hotel is an hour away from the airport!
for Everyoneby mike from chicago illinois
Beautiful hotel. Private islandPosted Mar 3, 2014
Good food. Everything you need is right there. Beautiful grounds. I would come back.
for Familiesby A verified traveler
Our stay at El Con ResortPosted Mar 1, 2014
Pros: The grounds were magnificent and well taken care of Golf course fantastic
Cons: Handicap accessability
There was too much walking involved. A handicapped person would have a difficult time getting around. The food at the pool was over priced and arrived cold. Drinks were fine but high price. The beach was too far to walk to the ferry and the water park should have been included in the price we paid. The best restaurant was the chop house we tried them all. Reservations were difficult to make for 6 people we do not like to eat at 9:30pm
for Everyoneby Anthony from Manhasset, Long Island
Beauty beyond belief!Posted Feb 27, 2014
Pros: Beautiful grounds, Palomino Island and a fun little water park for the kids. So we split the day between palomino and the Coqui water park.
Cons: Leave it the way it is please. Nothing needs to be changed.
Location: You do not need to leave the hotel. It is expansive. If you do rent a car, there are restaurants and other places to shop nearby.
The staff was friendly and helpful. You were always greeted with a hello and a smile. The facility has some of the most spectacular views and Palomino Island is simply what you would dream about. Secluded, white sand beach with turquoise water. Need I say more?
by A verified traveler from Westchester, NY
HIDDEN FEES! 80.00$/day "tax and resort charge".Posted Feb 25, 2014
The hotel is beautiful and safe. I was charged 80.00$/day US dollars for "Tax and resort charge" on top of my 300.00/ day for my most basic room. The water park is also not included, although it doesn't clearly say that on the website. 33.00/ day for me and my two children for 4 hrs. More for an 8 hr. pass. The food is very expensive and not very good. I paid 70.00 for 3 cheeseburgers and 3 cokes w/ tip. They have it set up so you have to sit down to eat most of the time, so you have to waste money tipping. After a few days, I found a coffee shop that did take out which was more reasonable..7.00$ for grilled cheese but at least we didn't have to waste money tipping. The "water park" is small, one "body" slide, one slide for tubes and a small lazy river. I wouldn't go back.
for Everyoneby Drake from Long Island, NY
there was much to do and keep the children busyPosted Feb 23, 2014
Pros: the many areas to walk around
Cons: service at the restaurants and bars was a little on the slow side
a family vacation with 3 teenagers, they enjoyed it tremendously.
for Everyoneby Susan from Stoneham,Ma
Should get what you pay forPosted Feb 21, 2014
Pros: There's a lot to do without leaving the resort
Cons: They need to change out the dingy carpeting in the rooms.
Location: They hve a spa which we took advantage of, tennis, golf, a private beach, an arcade, multiple stores and restaurants
I had stayed at the Elconquistador before and loved it. My first disappointment was that even though I had a confirmation for a ocean view with 2 queen beds. They said they didn't have anymore available. They gave us an obstructed ocean view room closer to the main part of the resort with a king bed and a pull out sofa for my teeneage granddaughter. It was noisy. Especially at night. We were overlooking the pool and there was a party at the pool everynight. In general the place shows it's age but the staff was wonderful and always helpful. The concierge was not very helpful. She arranged for taxi for us for a 3am pick up. She never said anything about arranging for prepayment with a credit card which is what I planned. I had to write a check for the driver. Very embarrassing and avoidable. He said the concierge should have gone over payment options with me. She also wasn't intrested in giving any information about going to Vieques because they don't offer those tours
for Everyoneby Estee
Phenomenal place to stayPosted Feb 17, 2014
Excellent views...Between the Mountains and the Ocean view and the Marina, huge pools everywhere, the Island and the boat trip every 15 to 30 min.i enjoy riding in the cable to go back into our room from the mountain to the Marina villas...the night life at the balcony of our room and the forest view at the main door of our room with sounds of the birds everything is just right.