Ratings based on 1,468 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

This was the best hotel experience I've ever had!

Posted Sep 21, 2014
The breakfast was delicious! The french tiast especially! The happy hour was great! What a nice way to spend the evening after sightseeing all day.
4 out of 5
Recommended
for Everyone
by A verified traveler from Weston

Comfortable hotel

Posted Sep 20, 2014
The staff is excellent. The rooms look old and tired but the hotel is being redone so I am looking forward to see how the renovation looks like. The restaurant is not good , outback is avialable as well although service is bad. Breakfast options are excellent and included.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Love this hotel!

Posted Sep 20, 2014
This is a great hotel for families and couples. It is a block from the beach and within walking distance to small stores, restaurants and other casinos. However, if you do not want to leave the hotel, the hotel restaurants are great, the casino has enough to keep you busy, and the pool and bar can make your stay very relaxing. The breakfast and manager's reception were included and are a great addition to this already wonderful hotel. Thank you to the staff!
5 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

Excellent!!!

Posted Sep 14, 2014
Pros: Everything!!!
Location: Everything is in the hotel and near it.
I love it. I want to go back as soon as possible. There you have everything: casino, music, very good restaurant,happy hour. Espectacular!
4 out of 5
Recommended
for Everyone
by A verified traveler from Deltona, FL

Staff is very friendly!

Posted Sep 10, 2014
Pros: The Staff - friendly and helpful. The swimming pool was great, though the deck area needed to be cleaner.
Cons: Better cleaning of the facilities.
Location: The Hotel is centrally located and many attractions are within 30-45 minutes driving distance.
The Staff at Embassy Suites was very friendly and helpful. It makes for the shortfall on physical facilities, which despite the wear and tear on the property, remains a good bargain. The breakfast was excellent and plentiful. The beach area was clean and neat and the water was refreshing - nice area for guests.
4 out of 5
Recommended
for Everyone
by A verified traveler from South Florida

Great Hotel Post Cruise

Posted Sep 9, 2014
Pros: The free breakfast was very good. Also the free cocktails every evening. Lots of added value.
Location: This hotel is located in the Isla Verde section of San Juan. Go to Mi Casita right down the street. It was a wonderful family owned restaurant!
We stayed one night following our recent cruise. We were able to check in early so that was a plus. The pool area was very nice although we didn't swim. One very nice surprise was that the casino was totally non-smoking. The staff was very friendly. We had two minor issues. Due to the atrium design, in general the hotel is very loud. There were many families and a couple of youth sports teams staying there and it made it a bit louder than we would have preferred. That said, once we were in bed with the bedroom door closed, the noise went away. Second, we had an issue with a lack of hot water in our room. A call to the front desk got it fixed although I'm not sure how since the entire hotel has one boiler so I don't know how one room wouldn't have hot water.
4 out of 5
Recommended
for Everyone
by A verified traveler from St Thomas

Wonderful

Posted Sep 8, 2014
Stayed there twice and I love it!! The room was comfortable and the staff was wonderful also the location was perfect.
4 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

Nice hotel

Posted Sep 5, 2014
Hotel room housekeeping below expectations! The room in not cleaned at the moment of check in. Staff never change the room to us.
2 out of 5
by A verified traveler

Hotel is close to beach

Posted Sep 3, 2014
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 2, 2014
Pros: Customer service was great!
Cons: I would have liked to see more information regarding sight seeing.
Location: Rain prevented us form doing to much.
It rained every day but I still had a good time. I got to meet a lot of people just from sitting outside in the smoking area. The casino could have been a little bigger.