Ratings based on 1,651 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 22, 2015
Pros: security
Very nice time. Room large enough to accommodate the family. Pool beautiful. Close enough to walk to the beach, restaurants, or grocery store. Front desk staff were very nice and great with inquiries about the local area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Airport and Isla verde beach.

Posted Jan 21, 2015
It's a nice hotel with good perks. The staff could be better. They overcharged me a day after I checked out and it took 4 calls over a week span with 3 different people to get the credit back. overall good experience, breakfast is okay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great!

Posted Jan 19, 2015
Cons: The breakfast line for omelettes was EXTREMELY slow. There was one woman working it and she was extremely slow, mostly gabbing with coworkers.
The stay was great, the pool was beautiful! Unfortunately the hotel bar didn't open until noon :(
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 17, 2015
Very nice place to stay, great atmosphere, close to beach and other attractions. Beautiful pool.
5 out of 5
Recommended
for Families
by A verified travelerfrom Maryland

Nice hotel close to beach and other attractions

Posted Jan 17, 2015
Pros: The hotel is close to the beach and a very short drive to Old San Juan. The suite setup was nice since there were 4 of us in the room.
Cons: Having the extra towels left by housekeeping instead of continuing to ask for them.
Location: Old San Juan is less than 1/2 hour drive - really quick to get there. El Yunque is about an hour's drive. And the walk to the beach is quick.
We had a very nice stay at the Embassy Suites San Juan. The room was fine - there were 4 of us, we used the pullout sofa for our two college-aged daughters to share. We seemed to always be short a towel, but managed just fine. The breakfast was really nice considering the fact that it was included in the price of our stay. The walk to the beach was at least 2 1/2 blocks, but wasn't difficult and having the chairs, umbrellas and towels supplied right there was great. The beach was really nice. The snacks and drinks in the evening were a fun addition, too. Old San Juan is a really quick drive from the hotel. And El Yunque is about an hour's drive, so the hotel was close to the day trips we decided to make. The staff was very polite and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 15, 2015
Very nice experience. Employees are friendly and courtesy is outstanding.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new hampshire

Great hotel

Posted Jan 11, 2015
Pros: Everything
Cons: Later checkout
Location: Beach, Shopping, ATV Parks, Snorkeling just a perfect place to stay.
Great hotel, excellent helpful staff and the free breakfast every morning was incredible. Close to everything will stay there again next year.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom mexico

Hotel agradable pero no está en la playa

Posted Jan 9, 2015
Pros: La ubicación
Cons: Podrían cambiar el buffet de desayuno, estuve 9 días y al paso de días cansa.
Location: Te prestan camastros y toallas en la playa eso está bien.
Estuvimos 9 noches la habitación es cómoda y amplia. La playa se encuentra a dos calles. El agua de la alberca esta un poco fría, el personal y amable, lo único es que si pides algo al ama de llaves, tardan mucho en llevar toallas, cobertor etc...
5 out of 5
Recommended
for Everyone
by A verified travelerfrom St.Eustatius

Nice hotel, very clean! Lots to do on property.

Posted Jan 7, 2015
My stay at Embassy Suites was very comfortable. I would recommend this hotel to anyone! There is lots to do on property such as dining options, Casino, Gym, pool area and so. My room was comfortable and clean, however the room smelled of cigarette smoke compared to another room in our group. Overall a good hotel for the price and services!
4 out of 5
Recommended
for Families
by A verified travelerfrom Guadeloupe

Hôtel accueillant, proche de la plage

Posted Jan 4, 2015
Pros: J'ai aimé le service du petit déjeuner, le gouter, la piscine pour les enfants
Cons: Le service des chambres, changer les draps au moins deux fois par semaine.
Location: Bon quartier, peut-être un parc d'activité pour les enfants serait la bien venu.
Très bonne expérience que je conseillerais à mes amies. Par contre, il faudrait encore revoir le prix de l'hôtel pour les familles.