Ratings based on 1,467 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Great Stay!Posted Oct 19, 2014
Loved the pool..free Happy hour...and great free breakfast. Having a casino was fun...great staff. Walking distance to restaurants
for Everyoneby A verified traveler from montreal canada
Beautiful hotel great staff great food and casinoPosted Oct 13, 2014
Had a great time at hotel. Close to beach, everything at your fingered tips. Only thing that was a problem air conditioning didn't work well at night during the day worked well but at night got too hot in room
for Everyoneby A verified traveler from Boston, MA
Everything I hoped for and so much more!Posted Oct 12, 2014
Traveling with 3 little ones was very hectic and exhausting and by the time we landed in San Juan I was crossing my fingers the hotel wouldn't be a let down. It's even more beautiful inside than any pictures I had seen online. The staff was so friendly and accommodating and so humble. It felt like home! The complementary breakfast was the highlight of every morning so much so we found ourselves planning every night what we were going to have the next morning. Made to order omelettes were amazing! Complimentary happy hour was a big selling point for me and the hubby and it did not disappoint. I half expected there to be some catch to it but I'm happy to report there is no fine print. A variety of cocktails and they aren't stingy with the alcohol! Plus snacks and juice for the kids! Very family friendly which was such a huge bonus! Rooms are very spacious and clean. Minor issue with the shower head when we arrived but we told the staff about it and it had been taken care of by the time we got back to our room 30 min later. They're currently in the process of updating all the rooms so that's another plus. Huge pool area and smaller kiddie pool and a hot tub...all very clean. Had a blast with the family! We definitely plan to stay here again!!
for Everyoneby A verified traveler from Calgary
Very nice hotelPosted Oct 11, 2014
Pros: spacious rooms - breakfast and free drinks!
Location: about a 5 minute walk from the beach - shops dining - everything was close
We chose this hotel to stay at for a couple of days after we got off a cruise. The rooms are very nice - fridge microwave - 2 TV's and phones Continental breakfast was a nice surprise - eggs/omelets made to order Free happy hour at 530 was also very nice - with popcorn and nachos The pool was very nice and refreshing after a hot day of siteseeing. Staff was very good - helpful with any requests - i would book again for sure!!
for Everyoneby A verified traveler from Richmond va
Nice close to the beachPosted Oct 5, 2014
Breakfast ,clean room, close to shopping.I would definitely stay here again
for Everyoneby A verified traveler from Dallas, Tx
Love this hotel!Posted Oct 2, 2014
Pros: I love the indoor stream, the plants and the sounds of the coqui frogs.The pool is beautiful too.
Cons: I can't wait to see the renovations that are being done to the rooms.
Location: The beach is within walking distance. There are shops nearby and many places to eat with a wide variety.
This is our fifth stay at the Embassy Suites. We just love how quiet our room is at night. And the breakfast in the morning is wonderful. Be sure to try the hot cereal. It is amazing.
for Everyoneby A verified traveler from E.C
Nice HotelPosted Sep 29, 2014
great Experience but the packge that I buy not including de tax and i pay $98.00 extra bucks
for Everyoneby A verified traveler from New York, NY
Under Construction but Still FantasticPosted Sep 29, 2014
Pros: Cooked to order breakfast and the waitress at the pool bar.
Cons: Room was in need of renovations.
Location: We didn't leave the hotel aside from going to Walgreens.
Only half of the hotel was open and our room was in need of some renovations, but overall, loved the breakfast, casino and atrium bar. Also enjoyed Outback as well as the casino.
for Everyoneby A verified traveler from New York
Luxury HotelPosted Sep 24, 2014
Pros: The main lobby with the water fall and that entire sitting area.
Location: In the center where you can get around.
From the moment I/we walked into the lobby and was greeted at the front desk, I/we felt the warmth and that this was an excellent and friendly atmosphere. The hotel is well kept and clean. Then when I went to the room, wow was I/we impressed.
for Everyoneby A verified traveler from Edgewood, MD
Posted Sep 22, 2014
The hotel was really nice overall. My only two problems i had were 1.The water pressure in the bathroom sink was extremely low . 2. The television in the 2nd room was weird...you had to cut it on twice before you could change the channels. Other than those issues overall the hotel was nice and close to the beach as a plus. There is a 24hr grocery store behind the hotel which is very convienent. I would definitely go back there.