Ratings based on 1,909 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from New york, ny

Beautiful hotel!

Posted Jul 27, 2015
The hotel was beautiful, the staff was always pleasant, the free hot breakfast was good. The pool was clean, washer and dryer worked well. The free drinks were amazing! But the snacks could have varied from night to night. The place was close to the beach and many food options and the bus that took me to old San Juan. I couldn't have asked for a better stay!
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Great hotel

Posted Jul 27, 2015
Enjoyed my stay and recommend to others. Free full hot breakfast and happy hour.
5 out of 5
Recommended
for Everyone
by A verified traveler from long island ny

Close to beach and airport!

Posted Jul 24, 2015
It was so beautiful! The rooms were very clean and the staff accommodated us very well! Happy hour was the best. Even their breakfast was amazing!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Jul 22, 2015
Pros: Breakfast, rooms, pool.
Cons: Upgrade kiddie pool.
Location: Isla verde, Plaza de las Americas Mall, El Morro
The room accommodated four people comfortably. Breakfast was delicious every morning, staff was very friendly. Great for kids.
5 out of 5
Recommended
for Everyone
by A verified traveler from Athens, Ga

Vacation much needed

Posted Jul 20, 2015
Pros: Everything
Cons: The jets in the hot tub.
Location: See message above.
I went on this vacation to this resort and it was awesome. I loved the hotel. The pool was beautiful. Even though we were near the airport, you couldn't hear a thing from the inside. The Casino was nice and the frogs sing a beautiful song at night. Happy hour was wonderful as well and so was the buffet breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 20, 2015
Lovely, especially for couples. The rooms were very comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NU

Beautiful hotel close to everything.

Posted Jul 18, 2015
It was a wonderful time from check in to check out. The breakfast time, the pool and near isla verde beach was a wonderful time.
3 out of 5
by A verified traveler from Chicago

Overall stay was good enough.

Posted Jul 17, 2015
Pros: Clean and spacious room.
Cons: Room to be ready on time. More professional demeanor by the receptionist.
Location: In the hotel district a few city blocks from the beach. Near restaurants. A taxi to Old San Juan is about $22.00 one-way.
Room was not ready at check-in. It took them an hour to bring our bags up to the room. The man at reception berated the bellboy in front of me for being slow, which was unprofessional- I actually felt bad for the bellboy. Not a great start to our stay. The room was clean with plenty of space. Food service people were nice at breakfast and at the pool. Location is close to the airport so you can hear planes overhead. Pool is nice but crowded. Beach is a few city blocks away. It was an average stay. Nothing special but good enough. Next time, I'd prefer a location closer to the beach.
5 out of 5
Recommended
for Everyone
by A verified traveler

Family friendly accomodations.

Posted Jul 16, 2015
Smooth check in. Wonderful experience. Staff were eager to help. Fresh breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler from Staten Island, NY

Very nice hotel

Posted Jul 15, 2015
Hotel was very nice. The trees & pond inside are so pretty it gives it that out doors feel. Rooms are suites so that is a BIG At. Pool closes late, gym open 24 hrs. Awesome! !! Breakfast is GREAT a wide variety of things!