Ratings based on 1,886 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Beautiful Hotel

Posted Jul 4, 2015
This wasn't the first time we stayed but since we fell in love with it the first time we had to come back. On top of the fact the everyone is so nice and professional, the complimentary breakfast was great and the complimentary drinks were even better! The rooms were clean and pretty and the beds were comfortable. The only place I would stay if I go back to PR.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 4, 2015
Great hotel to stay in. Free breakfast was not that bad and rooms were very clean. Check out was my issue. Was charged for a call I did not make and was a little surprised by resort fee being high. That's something that should be advertised on expedia. Total amount should be what I'm actually going to pay at hotel. Also some construction was going on in resturant beneath my room was never notified so a little noisy at 7 am in the morning. Otherwise great stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from US Virgn Islands

Comfortable

Posted Jun 30, 2015
Pros: We enjoyed the accessibility of the internet and restaurants.
Cons: After coming from another hotel included in our trip, I thought that there would have been some refreshments in the refrigerator water or soft drinks
While our stay was just overnight, we enjoyed that the room and dinner at Outback Steakhouse. The cleanliness and pleasantries of the employees were most gratifying.
5 out of 5
Recommended
for Everyone
by A verified traveler from MARS HILL NC

VERY NICE HOTEL CLOSE TO SHOPPING THE BEACH

Posted Jun 26, 2015
Pros: VERY FRIENDLY CLEAN AND NEAR THE BEACH AND SHOPPING
Cons: THEIR FREE BREAKFAST HAD LONG LINES.
Location: THE BEACH WAS CLOSE SHOPPING WAS NEAR AIRPORT WAS VERY CLOSE
WE HAD A GREAT TIME THE SUPPORT STAFF WAS EXCELLENT IF WE HAD A NEED THEY DID THERE BEST TO FULFILL IT WOULD DEFINETLY RECOMMEND TO OTHER FAMILIES.
5 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

Posted Jun 25, 2015
The only matter was the pool close too early. They most extend the time for the happy hour
2 out of 5
by A verified traveler

Completely embarrassed.

Posted Jun 24, 2015
Pros: The pool and bar.
Cons: Customer Service needs improvement.
Location: The beach is right down the block.
I wouldn't go back there just because they had embarrassed us in front of everyone. I had checked in on a Sunday the lady at the front desk swiped my card about 10 times. By Tuesday we were locked out our room because they said we had no credit card on file. Front desk had told me they were looking for me since Sunday, I'm not sure how if I was in the same place for the past couple of days. They needed a form of payment for the room so we were escorted by security to our room like if we took something. After the payment was done the following day we were locked out are room once again for the same reason. The guy at the front desk told us we needed to find a form of payment. The customer service is horrible I have never been so embarrassed in my life. At check out I told the manger of everything that had happen. He lowered our bill and let us check out late with out charge.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 22, 2015
Great stay!! Everything was amazing including happy hour and the breakfast. Only downside is that it isnt truly free since you pay around 17.10 a day for resort fee. Also, they had prom at our hotel the whole week which really made for loud music. Overall, great stay at the hotel and we would stay there again. Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler from N.Y

clean, friendly staff and close to beach

Posted Jun 21, 2015
Pros: Near the beach.
Cons: see above.
Location: The restaurants around the area are not so great and pricey. Better restaurants are located in Old San Juan but that is a $20 taxi one way or bus.
We enjoyed our staff with our two teenage boys at Embassy suites. The staff is very friendly and helpful. The hotel is walking distance to the beach and when you get to the beach, there are chairs, towels and umbrellas. It is very convenient. The chairs at the beach looked like they needed an update with some broken straps and they needed more umbrellas. The free breakfast had a lot of variety.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 19, 2015
Todo excelente.encuentro excesivo la tarifa de 17 dolares diarios por estacionamiento. Deben tener actividades nocturnas en el looby los dias de lunes a jueves
5 out of 5
Recommended
for Everyone
by A verified traveler from columbus oh

To much the parking price.And room taxes.

Posted Jun 18, 2015
Very nice hotel facilities swiming pool is fabulous. The breakfast is amazing