Ratings based on 1,363 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Maarten

Nice area and close to airport.

Posted Aug 2, 2015
Pros: I liked the complimentary breakfast, snacks, amenities, closeness to the airport and restaurants, and I loved the area.
Cons: Can't think of anything to improve, but I didn't like the hotel taxes that was added to our bill, however...we got complimentary breakfast.
Location: The location was great. A beach is close by, restaurants, Walgreen, and even a little souvenir store further up the road, as well as fast food places.
Enjoyed my stay with my family. Located in a nice area, close to the airport and restaurants. The breakfast was a plus, and the free snacks in the evening was added bonus. Guests who are looking for shopping deals, don't bother wasting time going to the new San Juan mall, way over priced...try Carolina mall, St. Patricia & Plaza Las America. Taxi's are expensive, so it's way cheaper to rent a car, even though you still have to pay for parking. We could have saved a fortune if we had rented a car instead of taking taxis. I would advice however to take a taxi if you plan to visit Old Suan.
5 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

Incredible staff and service...

Posted Aug 1, 2015
Pros: The service is something that shine.
Cons: I didn't stayed for too long so I'll would not bring up something that they could improved.
Location: Is just a place close to everything. You are able to sightsee lots of historical places and enjoy the ocean since is really close.
All I can say is that they have an amazing staff. Definitely will go there again.
5 out of 5
Recommended
for Everyone
by A verified traveler from isla verde

Very pleasent

Posted Jul 24, 2015
My first time there butvthe best stay ever All personal very frendly but very proffessional i recoment as first choice to anyone
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to beach and swimming pool great for kids!

Posted Jul 23, 2015
awsome experience great staff with great swimming pool for the kids,good breakfast Buffett
3 out of 5
by A verified traveler from California

Nice hotel close to the airport

Posted Jul 17, 2015
We booked 2 rooms and we ended up at opposite ends of the hotel with little children and the staff was not helpful or accommodating . They said we should have stated in the comments that we wanted the rooms close together. We stayed at this hotel last year and we were very pleased... This time it was a disappointment and we won't be going back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2015
Good location, great staff. Perfect for short stays.
3 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Pretty Beach. Hotel too crowded on weekends.

Posted Jul 10, 2015
Even though inconsistently scheduled, we appreciated having the buses available; it would've cost us $40 rt to Old San Juan via taxi. Had trouble with plumbing at hotel (twice!), but staff very responsive. The breakfasts were appreciated; lots of variety. Hamburgers at the outdoor grill were excellent, as advertised. Waay too crowded on weekends; lots of Puerto Riquenos stay there on the weekend. Small pool. Overall okay for a moderately priced hotel. Basic amenities. We heard the planes from the airport at the pool, but not from our room. Didn't bother us. If you want luxury, don't stay here, but acceptable if you just want a basic place to sleep. Free 10 min massages by the pool a few times a week, drinks and snacks by the pool from 5-7pm. Again, nothing fancy or gourmet, but okay. Overall, probably a 3 on a scale from 1 to 5.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Pittsburgh PA

GREAT Staff.

Posted Jul 7, 2015
I go to PR for business and find the hotel to be safe, clean, and has a great staff. Recently there was a taxi strike and the hotel manager and staff personally gave me a ride. Very nice free breakfast and I attended a free cocktail pool party.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 30, 2015
A really nice family vacation everything and everyone was pleasant
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Posted Jun 21, 2015
amazing staff amazing people very clean very well kept very professional