Ratings based on 1,036 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Overnight Stay before Cruise

Posted Oct 24, 2014
This was a great hotel to stay at prior to our cruise. Free breakfast in the morning, free massage & free cocktails from 5 - 7 pm the night we stayed. Kids loved the pool. 10 minutes taxi ride from airport. 20 minutes taxi ride to cruise port.
2 out of 5
by A verified traveler

entrance close

Posted Oct 14, 2014
Pros: rooms were nice
Cons: clean pool.
we had to walk to the back of the hotel and walk pass the pool in order to get in,pool was dirty.
5 out of 5
Recommended
for Everyone
by A verified traveler from Memphis

Beautiful hotel close to airport and beach.

Posted Oct 10, 2014
Pros: I liked the cleanliness of the hotel, the free breakfast and all day coffee. The staff was very friendly and helpful.
Cons: The happy hour could provide better adult type snacks.
Location: There were plenty of restaurants, a Walgreens, & a grocery store. The airport was less than a mile. There was a beautiful beach in walking distance.
This hotel experience was great from start to finish.
5 out of 5
Recommended
for Everyone
by A verified traveler from Queens, New York

Nice hotel. The services was great. I really enjoy

Posted Oct 9, 2014
From check in until check out the service was great. I enjoy the free massage and the daily cocktail hour. Everyone was friendly and helpful. I would visit this hotel again. I heard the new mall will be opening in March. FYI you can take the bus for 75 cent to Old San Juan instead of cab for $21.00
5 out of 5
Recommended
for Everyone
by A verified traveler from new york, NY

Homely hotel Nice area Close to the beach

Posted Oct 9, 2014
Pros: Homely ambience, Free breakfast
Cons: Cleanliness of the pool Bar tender serving the free drinks
Location: Safe location Places to eat Bars, casinos Beach
This hotel is the major aspect in making our vacation the best one. Clean hotel, free breakfast, free drinks The only drawback is the bar tender for free drinks, because she didn't look happy serving the drinks.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dutch Caribbean

Nice place but,

Posted Oct 9, 2014
Actually my experience was great. The staff were pleasant. My room was very clean and the domestic employee was very freindly. Two problems i had: one was that the AC in my room had me up couple nights because it was soooo loud, however we reported it to the front desk staff and they sent someone to deal with it right away. Couple nights later the same problem reoccured but we just ignored it. Second, the wifi was horrible. After reporting it we then learned that they were busy reinstalling their internet system so at times it would not be working. But it was not working at all. It would have been good to be informed of the problem on checkin. The complimentary wifi was one of the reasons i choose this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted Oct 7, 2014
Awesome experience. We will stay at this hotel again. The free breakfast, free drinks, and free massages were a great bonus to the stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, Texas

Excellent hotel close by the beach.

Posted Oct 3, 2014
Pros: Housekeeping was excellent
Cons: singnange at night time to provisional or temporary entrance.
Location: Excellent , walking distance to the beach and shopping areas just right outside. Close to mayor hotel for nightlife and is in the tourist area.
Hotel stay was excelllent , only concern was that it was undergoing entrance construction and if you arrive at night time it takes awhile to located an entrance to the lobby they need better signage for night arrivals. If during the day you can run around less traffic and more parkings available in the new provisional entrance. Other than that the hotel is an excellent place to vacation with a nice staff, excellent room service and close to everything including the airport.
5 out of 5
Recommended
for Everyone
by A verified traveler from virgin Islands, St. Croix

Very nice hotel for relaxation.

Posted Sep 29, 2014
Pros: Friendly staff and cleanliness.
Location: Lots of restaurant and casino.
My experience was wonderful, It was my Birthday weekend and just wanted to relax. I had a nice massage by one of the staff which was MARVELOUSSSSSSS.
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, Alberta

A very nice stay near the airport

Posted Sep 29, 2014
Pros: I liked the overall feel of this hotel. I was like I was at a resort away from the city.
Cons: The only improvement that could be made would be the room service...there wasn't any. I had order and pick up at the poolside grill.
Location: Next to the airport. Across the street, Walgreens, Denny's, Metropol, car rentals, etc.
I was very pleased with the Hampton Inn & Suites. The staff were always helpful and accommodating, from help with our rooms to GPS programming. The food and drink offerings in the evening was nice, and breakfasts had many choices. The rooms were clean and well maintained. I would definitely stay here again and again.