Ratings based on 1,015 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, Alberta

A very nice stay near the airport

Posted Sep 29, 2014
Pros: I liked the overall feel of this hotel. I was like I was at a resort away from the city.
Cons: The only improvement that could be made would be the room service...there wasn't any. I had order and pick up at the poolside grill.
Location: Next to the airport. Across the street, Walgreens, Denny's, Metropol, car rentals, etc.
I was very pleased with the Hampton Inn & Suites. The staff were always helpful and accommodating, from help with our rooms to GPS programming. The food and drink offerings in the evening was nice, and breakfasts had many choices. The rooms were clean and well maintained. I would definitely stay here again and again.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

We had a great stay!

Posted Sep 27, 2014
We stayed at the Hampton Inn & Suites in San Juan September 2014, and I would highly recommend this hotel to anyone! It may not be a beach view, but it is a 5 minute walk from the beach. Everyone who works at the hotel is so so nice! The hotel is clean, breakfast every morning, coffee throughout the day in the lobby, the pool area is always clean. The swim up bar and grill is delicious! Thank you so much for an amazing stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from McDonough, Georiga

Positive experience at hotel and Old San Juan

Posted Sep 21, 2014
Pros: The staff was warm and friendly. The breakfast buffet was outstanding as well as the grilled hamburgers by the pool. The happy hour was relaxing.
Cons: Our bathroom shower was moldy. The room could use a comfortable chair. Otherwise a nice clean, quiet room. Over all clean and updated hotel.
Location: There is a cockfighting rink next door. The airport is less than 10 min. away by taxi. There is a small public beach approx 3 blks away.
Over all wonderful experience at the hotel and Old San Juan. We would recommend the hotel to anyone. Hotel staff friendly and informative. Good location over all but a distance from Old San Juan. Pharmacy, grocery store, restaurants and beach all close by. Nice area. No language barriers. The majority seemed to bilingual. Taxi's always waiting out front of the hotel. If you are going to Old San Juan anyway and want to take the Bicardi tour I would recommend doing it on your own. It is cheaper. Take the ferry over from dock #2 and take a cheap taxi ride to Bicardi and the tour there is free.
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

nice hotel close to the beach staff is very good

Posted Sep 20, 2014
Pros: I love everything in this hotel specially the breakfast is the best and that comfort bed clean rooms
Location: this is the perfect location every thing is with in working distance is a beautiful thing
I will not go any where but the Hampton is the best and I been there for 4 ocations
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, New York

Surprised Guest

Posted Sep 17, 2014
Pros: I would have to say the staff. Some of the nicest and kindest people on earth.
Location: San Juan Resort & Casino. Beach is a few blocks away (walking distance). Old San Juan is a 20 min cab ride away.
I came into this hotel thinking it would be a regular-nothing-special Hampton Inn. I was wrong. The rooms were clean, the location was perfect, and above all else, the staff was incredibly friendly and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

Love it!

Posted Sep 13, 2014
Pros: Great Breakfast and Bed was soooooo comfortable.
Cons: nothing.....Keep up the good work.
Location: Close to airport and a lot of restaurants.
Great location. Staff super friendly and a Super breakfast. Good amenities.
4 out of 5
Recommended
for Everyone
by A verified traveler

Anniversary

Posted Sep 11, 2014
Very surprise with the confort of the rooms, access to dozens of restaurants.
5 out of 5
Recommended
for Everyone
by A verified traveler from Newark nj

Excellent

Posted Sep 2, 2014
I don't have palabras was excellent everything perfect
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

You know what to expect

Posted Sep 1, 2014
Pros: Price Location Accommodations Condition Staff Included Breakfast Free Happy Hour Pool area
I stayed at the Hampton Inn for four nights recently. It was my wife, one year old daughter, sister and I. We stayed in a King suite. It was a great location (only 4 minute taxi from Airport), walking distance to beach and places to eat. The hotel was reasonably priced, included the best continental breakfast and even had free drinks during happy hour with lite snacks M-Sat. I would only truly recommend another location if you are someone who has to stay on the beach. We are more pool people, but ventured out to the beach 2 of the 4 days and it was only few easy blocks away, and that was with a baby. The area itself looks at the surface like it is going through a transition. However, we walked every where and felt completely safe. The only thing to be careful about is there aren't many designated cross walks and not all the curbs have ramps.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bronx, NY

Great hotel!

Posted Aug 29, 2014
Great hotel & area w/nice calm beaches & authentic PR food! Greatbreakfast included each morning & happy hour 5-7 each evening!