Ratings based on 837 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
84% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Location location location

Posted Jul 26, 2015
Great downtown location, everything else is for purists: everything works, everyone is friendly, everything is clean, that's it.
2 out of 5
Recommended
for Everyone
by A verified traveler

Room smell bad.

Posted Jun 30, 2015
Room smell bad and out side of the room they have a little yard with some furnitures that smell bad also. Some noises with kind of extractor in the room.
3 out of 5
Recommended
for Everyone
by A verified traveler from UTAH

Great staff, close to everything in Old San juan

Posted Jun 23, 2015
Perfect location. Great AC. Horrible wifi. Not fitted sheet on the bed. Friendly staff. Big rooms.
4 out of 5
Recommended
for Everyone
by A verified traveler from M

Perfect location, drive to the beach.

Posted Jun 15, 2015
I visited Old San Juan for the historic landmarks. This hotel is in the perfect location just for that. I was able to walk the whole city with no problem. About a 10 min. Walk from each landmark. However, if you're looking for a "beachy" get a way I suggest staying elsewhere. This hotel is about a 15 min. Taxi ride from the nice beaches which start in the Condado area. There are no beaches in Old San Juan. The staff was super friendly and helpful with many things. Its not the Waldorf Astoria but as stated before it really is in the perfect location! I would come back for another stay here.
3 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Great location in Old San Juan

Posted Jun 13, 2015
Pros: See above.
Cons: See above.
Location: Restaurants, tbeaters, museums, plazas, galleries, shops.
Location, location, location. This is the best this hotel has to offer. Located in Plaza de Armas, the mos beautiful plaza in San Juan, it has great restaurants around it, close to everything! Next to that the staff. Good people, try to help you most of the time. They can fix or improve certain features of the hotel: celings, furnitures, keys, WiFi system. I'd recommend this hotel to anyone. The most beautiful architecture ever.
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Fl

Well localized hotel

Posted Jun 9, 2015
The staff is exceptional Kevin, Sheila, Luis the manager. I stand in a single room, there are very small and no windows. But the hotel is well centralized in Old San Juan. I used the room only to sleep and to hold my belongings, just what I needed. The staff is friendly and knowledgeable. One thing is the AC can get loud at night.
2 out of 5
by A verified traveler

Posted May 27, 2015
Keys didn't work - room was cleaned once in three days - very basic and not worth the money. We often travel to San Juan for business and we will take ours elsewhere. The hotel does have a lot of potential.
5 out of 5
Recommended
for Everyone
by A verified traveler from Camacho-Ortiz

Excelente noche en el Viejo San Juan, PR

Posted May 18, 2015
Si quieres pasar una noche especial en el Viejo San Juan este es el lugar, limpio, emblemático, oloroso, especial, céntrico, inolvidable!
4 out of 5
Recommended
for Couples
by Omar from Isabela

Comfort Hotel

Posted Apr 26, 2015 on Hotels
Weekend get away
5 out of 5
Recommended
for Couples
by timothy from Hartford Alabama

Great Old Hotel

Posted Apr 26, 2015 on Hotels
Hotel employees were very helpful with directions and questions. Hotel is old and has alot of character but is in reasonable shape and comfortable.