Ratings based on 455 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom NJ

Posted Mar 3, 2015
Outdated and very badly in need of renovation! Carpet, curtains, linen, AC units are all so old. The room was very very humid. So humid that everything felt damp. The staff members are nice though.
3 out of 5
for Everyone
by A verified traveler

Check in

Posted Mar 2, 2015
Have to wait 45 mins after 3:00 pm.. They say that check in is after 3:00 pm...so you have to wait sometime after 3:00 clock...don't make sense...you can be waiting all day ...!!!
2 out of 5
by A verified traveler

poor experience

Posted Feb 17, 2015
Pros: location
Cons: all
Location: good food around
Really poor experience, poor cleaning, no hot water
1 out of 5
by A verified traveler


Posted Feb 14, 2015
I rented two rooms when I got there the carpets were filthy. The rooms weren't prepared or cleaned on time. The resturants were always closed. TVs must be upgraded. Bathroom was gross. I spoke to the receptionist about the room being filthy and she handed me two towels like it will make ammendents for the filth. Over all a gross stay.
2 out of 5
by A verified travelerfrom France

restaurant fermé, et hotel trop bruyant.

Posted Feb 10, 2015
Pros: l'emplacement proche de la sortie de la ville
Sur les pancartes devant le restaurant il est indiqué que le restaurant est ouvert tous les jours sauf Un ou 2 soirs, je ne sais plus lesquels, or il est fermé tous les soirs !! Une nuit au deuxième étage, je me suis réveillée avec un bruit absolument énorme, c'était le système de climatisation en dehors de ma chambre qui tapait affreusement. J'ai demandé à changer de chambre, mais toutes les chambres de la même aile entendaient ce même bruit ....
4 out of 5
for Everyone
by A verified travelerfrom San Juan, PR

Nice, good location

Posted Jan 26, 2015
Pros: Beds and pillows.
Cons: Check the coffee maker machine.
Location: If you like to walk, then is good.
Comforting beds and pillows, the staff is very kind and assist you as you need them.
1 out of 5
by A verified travelerfrom Colorado

Don't stay here

Posted Jan 24, 2015
The entire hotel smells. There was mold in the room. The window wouldn't open, and it appears the room has just been damp for months. They had two deodorizers in the room to try and cover it up, but it didn't work. The staff was very friendly, it is just the facility smells of smoke and mold.
1 out of 5
by A verified travelerfrom Milwaukee, WI

Filthy rooms. Moldy.

Posted Jan 12, 2015
Room was filthy. Mold on curtains and window sill. Tried to check out after 1 night of 6 night stay, and hotel refused to check me out.
4 out of 5
for Everyone
by A verified travelerfrom NJ

Nice stay, a little improvement needed

Posted Jan 11, 2015
Pros: Nice staff and location. The hotel has a car rental within site. There is a hot pool within the swimming area as well.
Cons: The carpet in the rooms can be improved
Location: Location is good. There are supermarket and stores near by . However you do need a car. The hotel has car rental within the site.
The stay was convenient . The hotel was very near to the Ponce, airport. It was close to nearby shopping areas if you have a rental car. The staff was excellent. However I would recommend the hotel to change the carpets . The hotel does not have an elavator. The swimming areas are well maintained. The breakfast is not included unless you have specifically added it to your booking.
5 out of 5
for Everyone
by A verified travelerfrom Puerto Rico

Excellent to visit again

Posted Jan 3, 2015
We love to celebrate our 50th anniversary in these hotel. The all personnel was very friendly.